ease stay away from this company I bought a fridge from this Company (wish I’d read their reviews beforehand). Alarm bells started ringing when they just left the fridge on our driveway, refusing to bring it in the house when they delivered it. We left the fridge to stand for 24 hours ( on their manual it said 12 hours) afterwards put the fridge on and set the temperature to 3 degrees. The fridge didn’t get cold. It kept fluctuating from 20 to 11 to 16 to 14. Never got to 3 degrees. Tried contacting them unsuccessfully online. Eventually sent an email and received a response see below: As you have confirmed that you left it to sit for 24 hours, we can proceed with your claim. To help us investigate and resolve your concern, we need the following documentation: Required Video Documentation: Please provide a short video showing: The product malfunction/issue (Please showcase you trying to set the temperature down, and it returning to a higher temperature. Additionally a video demonstrating the internal temperature of the fridge, through the use of a thermostat, will allow us to understand if the temperature matches the display or not) The data plate or serial number (clear view) The product's current location (is it ventilated?) Power connection/plug-in point (if applicable, if installed see below) Any additional details you consider relevant Installation Documentation: If your product required professional installation, please provide: Installation report from your qualified engineer (for water, gas, or electrical installations) Next Steps: Once we receive your documentation, we will forward it to the manufacturer for assessment Please allow up to one week for their response and our detailed guidance We will contact you as soon as we receive the manufacturer's feedback We appreciate your patience during this process. If you have any questions, please don't hesitate to contact us. Kind regards, Adam Customer Service Adviser Adexa Direct I find this absolutely appalling customer service response. Why am I having to go through all this for a fridge that is 2 days old and no guarantee that it’ll be sorted as it says it’ll take a week. Meanwhile my business is severely affected as I needed it to keep meat products at a certain temperature. This is so upsetting. It has cost me £560 for a fridge that does not including money wasted on meat products.