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Wayne Collings
Absolute shambles of a company !! Absolute shambles of a company !!! And the customer service is nothing short of disgusting ! After receiving my double bar fridge which was a 2 man delivery but they sent it one man, and I got him on camera dragging it out the van ! On opening it was damaged external and internal do I contacted them but no reply so I thought I’d let it stand and switch on next morning anyway it started up but it wouldn’t regulate and the temp was at -10 inside so I switched off. Sent another email and filled in a form for a return, they finally replied 5 days later offering me £30 or £40 voucher to spend on their website as in their opinion the damage wasn’t caused by dropping it ! So I filled in more forms and after another 5 days they accepted it needed returning , I had to pack it all back up and send photos in then they gave me a label and proceeded to arrange pick up 1 week later !! And once again only one man turned up to collect ! This was an 85kg package !! Heard nothing again so contacted them then after a week I got an email saying refund issued , it has taken 2 more weeks before the money had finally gone back into my bank !! This has gone on from start to finish around 5 1/2 weeks !! Causing stress and anger. I’d advise anyone who’s thinking of purchasing something to go elsewhere ! They are cheap for a reason. Horrible company to deal with.
1 week ago
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Adexa Direct has a 1.1 average rating from 1,093 reviews