What an appalling company! I ordered a patio heater from them in the 'end of season sale ' it was just advertised as sale goods but in perfect condition. When it arrived there was a big notice on it saying damaged, and the package actually rattled! When my husband picked it up some tiny pieces of glass fell out at the corner. The box was completely covered with brown parcel tape that had been sloppily applied. Consequently he emailed them immediately, but got no reply. He rang them and emailed them several more times but has had no answer whatsoever! This is the worst company I have ever had the misfortune of dealing with.