Bought some chaffing dishes but after few months it stopped working as the heating element will not work. Dealt with customer service agent for 2 months to sort it out. All of sudden she stopped responding. Called which takes 45minutes to answer. After explaining this, they told me the person who was dealing with my issue has left. So I explained the situation and the agent said I will sorted it out and assign this task to me. Any after week nothing happened. So I called. This time again explaining the situation. This person very abrupt. I asked for supervisor, manager. She will not pass on to me. As they are busy. Anyway I passed all details as she promised to get some answers. At the end of the week nothing happened. I called again spoke to few other people explaining the same thing again and again. Until on the 9th I spoke to a girl called Bethan. Promised to get back to me in couple days.Guess what no response. So I started calling. After 35-45 minutes holding on the phone for agent I get cut off. I sense they done this in purpose to avoid me. 15th Oct: Agent answered and believe its the same person abrupt. I asked to speak Bethan. She wouldn’t pass me to her. In explained the situations. She clearly told me my appliance is not covered as it’s not business to consumer. As it’s a business to business I need to call an engineers to give a report. This machines is like a toaster. I already sent this units out by post to their depot in July. I earlier had the same issues but was replaced. This same product has broken down again. Avoid this company and their customer service is an next level “very bad” They don’t provide solution or answers but always tackling to get rid of the people on the phone. Its seems they are doing this everyday. I know lot people have issue with their products. I “Warn You” avoid this company and their products. It may be cheap “Chinese Made” but you have no warranty and will end up throwing this with amount of headache this company will give you.