Nigel Hutchings
Do not touch this company ordered a microwave but noted Adexa's damge policy says goods must be unpacked and checked for damage on delivery. Item arrived within a couple of days but as expected the dpd courier they used would not allow me to unpack the item. after noting the packaging was damaged decided not to accept delivery. Called Adexa said no problem will send another out but didn't bother. called several times got through on 2 was again old will be with me in next couple of days no sign of it tried phone again but no answer email via their support line was told 2 days later to check the tracking which I did and it said item is on it's way to Adexa fortunately paid by paypal and was able to raise the matter with them. Then all of a sudden got a refund from paypal went back on Adexa website to find same item not £50 more expensive. Disgusting service & customer care. If you are thinking of using this company make sure you pay by card or Paypal and keep an eye on the time limit on you claiming your money back. Remember if it looks to good to be true with this company it will be.
5 years ago
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Adexa Direct has a 1.1 average rating from 860 reviews

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