DO NOT USE THIS COMPANY!!! Operating illegally I am sure....they have just delivered us a damaged fridge (only discovered when the box was opened). This was after they took 14 days to deliver something on a 3-5 day delivery. When we tried to cancel the order they informed us they would charge £25 to cancel the order as it had already been 'dispatched' but couldn't actually tell us when it would be delivered. They are now saying they want to charge £120 for us to return the damaged goods!! We are currently going through trading standards and intend to chase for a CCJ - it may cost us money, but these cowboys must be stopped. Absolutely outrageous. When challenged about their conduct they try to say you are 'abusive' - luckily for me, I actually recorded the phone call to prove otherwise. See you in court!