Would only deliver to the kerb but driver wouldn't wait for us to get it inside and check for damage as he was parked illegally and said he doesnt get paid to wait so we signed for it. Upon opening the whole front corner was smashed to pieces but adexa wont replace it because we signed for it. Basically the company ripped us off (for all we know they could be well aware that its badly damaged before sending) so I'm down by £400 and a i have a fridge that has to go straight into the bin. Adexa need to change their rules and start taking responsibility, if your delivery drivers wont wait for us to unpack age it and check for damage then what are we supposed to do?
5 years ago
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