Free trial turned into an annual subscription without my knowledge, after a year of paying £15 a month for a product I don't use I tried to cancel today to find out they have put me into another annual plan and when I explained that financially I just can't afford this they tried to lure me into starting a different annual plan which would have restarted the term and the overall cost would have been more than the cancellation charge on the current plan. The whole model is designed to trap people into plans they don't need and the customer service is awful.
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Alice, Customer Support
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