Very good customer service. Was advised of delivery times and delays due to COVID-19, but still received my item well within two weeks. The website is very user-friendly, it's easy to navigate, and they have a great range of articles and information making choosing products very easy as well as reading up on the latest info. All items I browsed through had detailed information, so you know exactly what you're looking at. Discrete packaging no reference on the box from where it came from. I will say however, that Auspost tracking comes up with the tag 'ATMS' on their site, for anyone based in Australia who needs super discretion.