Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.28

4.3 Rating 1,982 Reviews

81 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,982 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy shopping and ordering. Spot on with delivery of purchases. Thank you.”

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Posted 2 days ago

“I haven't received my order, its been returned to sender due to an incorrect address. When I contacted customers service, they told me I entered my own address in wrong. I know for a fact I didn't. Now I'm being offered a refund less of 30% or redelivery for another shipment fee! Not fair. I won't be purchasing anything from you again!”

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Posted 2 days ago

“Got wrong product”

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Posted 3 days ago

“Wasn’t how it was described”

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Posted 4 days ago

“Photos and descriptions very minimal and vague. Vibrator will be going in the bin. So small I would actually expect more from Temu and charger ridiculous as it won’t stay attached. Pretty disappointed.”

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Posted 1 week ago

“Easy to buy, checkout process was no problem. Delivered quick even during the peak Christmas/new year time period.”

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Posted 2 weeks ago

“Items sent were as described. Postage to Australia was very quick. Easy website to use.”

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Posted 2 weeks ago

“I open it and charges it and the on off button doesn't work so very dissapointed”

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Posted 2 weeks ago

Hey there, we're sorry to hear you've got a faulty product! I've flicked you an email so we can help resolve the issue and organise a replacement for you that works. Reviews.io is designed to review our services, so we'd appreciate if you would consider amending your review to reflect your experience once we've resolved your issue. Thank you :)

Posted 2 weeks ago

“Great website, excellent communication and prompt delivery. Even though it was during Christmas, the parcel arrived much quicker than I expected.”

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Posted 3 weeks ago

Thanks for the kind words, Ron. We're stoked that our high standard of service was still delivered on during silly season. Enjoy your goodies!

Posted 2 weeks ago

“Felt great first time love it thank you”

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Posted 1 month ago

We love to hear it, thanks for the 5-star review!

Posted 2 weeks ago

“Was not pre charged and came with no box or instructions.”

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Posted 1 month ago

Hey Christopher, thanks for your review! I have flicked you an email to see if you still require assistance with the product.

Posted 2 weeks ago

“Delivery, quick, discreet, safely packed in environmentally friendly option. Good updates on parcel tracking but not flooding the inbox. Thankyou”

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Posted 1 month ago

We're stoked to hear your feedback on our service and communication, thank you for this awesome review! We look forward to seeing you again soon.

Posted 2 weeks ago

“I ordered and paid 15 days ago and not yet received my order while the website states delivery in 2-4 busness days! I have spent so much time in email exchanges it is unacceptable customer service. What do I get? an apology. My other adult store purchases have arrived within 4 days, very reliable. This cannot be said of Adulttoymegastore, I have been informed it will take several more business days to resolve while they contact their courier networks. No compensatin offered! Please cancel and refund my order I no longer wish to deal with your service, you have taken up way too mjuch of my time which you appear to have very little respect for.”

Helpful Report

Posted 1 month ago

Hey there, thanks for your review. I understand that this matter has been resolved and you have been refunded in full due to your order being lost in transit, but I would like to apologise again for your experience. We understand it is frustrating when things don't go as they should, and we do our best to advocate for our customers to our courier partners and get resolution as soon as possible. We do respect your time and are always endeavoring to rectify any order issues for our customers, as we appreciate your time and patronage greatly. If we do see you again in future, we'll be sure to do our best to give you a better experience.

Posted 2 weeks ago

“Meh just meh”

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Posted 1 month ago

Hey there, thanks for your review! I have looked into your order and can see that delivery was a day later than expected. I apologise if this caused any inconvenience, please do let us know if there were any further issues as we'd love to turn that meh into a wow!

Posted 2 weeks ago

“I wasn’t thrilled that the sample came with sample written all over it as I was going to gift it to someone. And the toy I got kind of hurts and wasn’t really suitable for me”

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Posted 1 month ago

Hey there, thanks for the review! I can see you received a free sample product as part of a recent promotion. We do our best to make it clear when advertising these promotions that the free products are "promotional samples", meaning the product works exactly the same as a full priced version, but comes in basic packaging and may say "sample" on it. We appreciate your feedback and will take it on board to consider how we can better communicate these details to our customers in future.

Posted 2 weeks ago

“Still have not received my purchase, now unable to talk to anyone on phone. Time to hit Facebook about your service. I expect to hear from you before the weekend or this will hit the social media Yutta Salta”

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Posted 1 month ago

Hey Yutta, thanks for your review and sorry that your experience with us left you feeling only one star! I can see we spoke to you on the phone and raised an enquiry into the shipment of your order on December 16th, and it was delivered the next day. Apologies again that there was an issue with your order while it was in transit. We hope you are now enjoying your new products, and we can do better next time.

Posted 2 weeks ago

“Very confusing to see multiple discounts and small "free" items, only to have to pick one single option/code - the oddest one was "Free delivery over X amount" being not available because I used a different discount.”

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Posted 1 month ago

Hey there, thanks for your review and feedback regarding our promotions. We love being able to provide low prices on great brands, but because we already have the sharpest prices on the market, we can then only offer one additional promotion on top of sales pricing, in order to keep things sustainable as a business. We are always working to improve our communication of these policies to our customers, and we appreciate the opportunity to continue enhancing this in the future.

Posted 2 weeks ago

“Thank you, well done”

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Posted 2 months ago

Thank YOU, anon!

Posted 2 weeks ago

“Good site, easy to use, discrete packaging. Wish that some stock would be replenished more frequently.”

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Posted 2 months ago

“It doesn’t work”

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Posted 2 months ago

Hey there, thanks for your review. We've reached out to you via email to assist with your faulty product. Our Customer Care Team are always here to make things right!

Posted 2 weeks ago

Adulttoymegastore.com.au is rated 4.3 based on 1,982 reviews