“Parcel still hasn’t arrived after ordering 10 days ago. No update from courier and tracking number has nothing since 10 days ago. ATMS haven’t responded for a couple of days either, hoping they are waiting on courier company”
Hey Danica, thanks for your review and we're sorry you haven't received your order yet. As discussed in our email thread with you, we've raised an enquiry with the courier and are doing our best to get a resolution for you. We appreciate your patience whilst we work with them; we'll be sure to either get your order to you or have you refunded, we just have to wait for a conclusion from the courier first. Thanks again.
“Photos and descriptions very minimal and vague. Vibrator will be going in the bin. So small I would actually expect more from Temu and charger ridiculous as it won’t stay attached. Pretty disappointed.”
Hey there, thanks for your review! I have looked into your order and can see that delivery was a day later than expected. I apologise if this caused any inconvenience, please do let us know if there were any further issues as we'd love to turn that meh into a wow!
“The website is an Australian site but the warehouse is in NZ. That means the content of the box has to be written on the outside as it comes through customs. There are 5 business days advertised but it’s more like 10. So if you don’t mind having your name and address associated with the content, knock yourself out. Go for it. However if you’re looking for discretion, I’d probably shop elsewhere.”
Hi, thanks so much for leaving us this review!
Having the contents of your parcel written and displayed on the outside definitely doesn't sound correct, so someone from our friendly customer care team will be reaching out to you now to investigate further 🙂
Regarding our URL, it is standard practice for ecommerce businesses to use specific URLs for different domains. We do state on our About Us and Shipping Information FAQ pages that we are based in Wellington. All shipping times are based on this location.
Hi again Aimee, thank you so much for submitting your review!
We appreciate you reaching out to our customer care team regarding this, and allowing us the opportunity to reach out to the couriers on behalf of you to see what the cause of this delay that impacted your package was.
We can see that this has now been delivered safely, and thank you for your continued patience and understanding regarding this unprecedented courier delay 😊
Hiya Danielle, thanks for the honest review! We appreciate any and all feedback, and are really sorry to hear that you're dissatisfied with this purchase from us! Someone from our friendly customer care team is reaching out to you via email now to investigate this further for you.
“Product was ok, the poor communication from customer service around delivery and the delivery timeframes that are posted on the website are misleading or unclear. It says 2-4 business days, was more like 8-10. We missed an event that these items were for, due to this.
Unfortunately very unsatisfied not sure I would order from here again.
Sorry just be honest.”
“The package arrived beaten up, box was practically broken in. Also, the vibrator was either damaged or of terrible quality because it sounded like a lawnmower when turned on - no vibration, just rattles”
Oh no Lewis, we're so sorry about this!
Someone from our friendly customer care team members will be reaching out to you now ASAP about this.
Please keep your eyes peeled on your inbox 👀
“Items were a lot smaller than expected, not the same colour and the button is difficult to control, like as soon as I put the batteries in it starts buzzing before I’ve even screwed the lid on, a little bit disappointed tbh. Quite powerful though which is good”
Oh no! Sounds like you've got a faulty product on your hands, my friend. So sorry about this!
No worries - someone from out friendly customer care team is reaching out to you know so we can resolve this for you. Please keep an eye out on any incoming emails so we can sort this ASAP 😄
Hi there Martin! Thank you so much for your review 😊 We can see you have not reached out to us directly, so we are emailing you now to discuss resolution options for you in regards to your most recent purchase with ATMS! Please keep an eye out for an email heading your way!
Oh no! We are reaching out to you now to resolve your faulty product for you - thanks so much for leaving this review and letting us know! We hope to hear back from you soon regarding this ☺️
Hi there, thank you for taking the time to provide us with your feedback!
We are reaching out now to look into resolution options regarding your product as this does not sound like it is operating as it should be.
“I recently purchased the Late Night Pleasure Kit. The large plug in this set was advertised as having a girth of 8.9 inch. To my great disappointment the product I received was more like 6 inches.”
“Website was good but product dose not meet to the standards of a normal toy, the vibration is not strong at all on one side and I'm not happy about it quiet disappointed actually”
“Rather Misleading as items came from Offshore, not a local store as suggested on the ATMS website. This means delivery and customs delays which may result in Privacy concerns. Consequently, I will not recommend and will not use again.”
Thank you for taking the time to let us know about your experience. We appreciate your feedback and are sorry to hear that about your experience, Regarding our URL, it is standard practice for ecommerce businesses to use specific URLs for different domains. We do state on our About Us and Shipping Information FAQ pages that we are based in Wellington. All shipping times are based on this location 🙂
Once again, thank you for your feedback!
“NO notice of tracking details and NO details at all of my SECOND order. Delivery of TWO Satisfyer devicers. only ONE ordered, I would Not of ordered IF it was stated that it could NOT be recharged.
I did order a mastobater still NOT delivered.”
“Price was good but shipping delays were far more than expected and comms re delays wasn't good either. Sorry, but I'm shopping elsewhere from now on.”
Thank you for giving us the feedback regarding your experience. We sincerely appreciate you taking the time to let us know about your experience.
We are sorry to hear that the shipping delays exceeded your expectations and that the communication regarding the delays was not satisfactory.
Please feel free to reach out to us anytime!
We value your opinion and would like to do what we can to ensure a better experience in future.
