Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.29

4.3 Rating 1,911 Reviews

81 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,911 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is an Australian site but the warehouse is in NZ. That means the content of the box has to be written on the outside as it comes through customs. There are 5 business days advertised but it’s more like 10. So if you don’t mind having your name and address associated with the content, knock yourself out. Go for it. However if you’re looking for discretion, I’d probably shop elsewhere.”

Helpful Report

Posted 3 months ago

Hi, thanks so much for leaving us this review! Having the contents of your parcel written and displayed on the outside definitely doesn't sound correct, so someone from our friendly customer care team will be reaching out to you now to investigate further 🙂 Regarding our URL, it is standard practice for ecommerce businesses to use specific URLs for different domains. We do state on our About Us and Shipping Information FAQ pages that we are based in Wellington. All shipping times are based on this location.

Posted 3 months ago

“Still waiting for my delivery it's been over 2 weeks”

Helpful Report

Posted 6 months ago

Hi again Aimee, thank you so much for submitting your review! We appreciate you reaching out to our customer care team regarding this, and allowing us the opportunity to reach out to the couriers on behalf of you to see what the cause of this delay that impacted your package was. We can see that this has now been delivered safely, and thank you for your continued patience and understanding regarding this unprecedented courier delay 😊

Posted 3 months ago

“Products had extended delivery time Not quality products Disappointed”

Helpful Report

Posted 7 months ago

Hiya Danielle, thanks for the honest review! We appreciate any and all feedback, and are really sorry to hear that you're dissatisfied with this purchase from us! Someone from our friendly customer care team is reaching out to you via email now to investigate this further for you.

Posted 6 months ago

“Product was ok, the poor communication from customer service around delivery and the delivery timeframes that are posted on the website are misleading or unclear. It says 2-4 business days, was more like 8-10. We missed an event that these items were for, due to this. Unfortunately very unsatisfied not sure I would order from here again. Sorry just be honest.”

Helpful Report

Posted 9 months ago

“The package arrived beaten up, box was practically broken in. Also, the vibrator was either damaged or of terrible quality because it sounded like a lawnmower when turned on - no vibration, just rattles”

Helpful Report

Posted 11 months ago

Oh no Lewis, we're so sorry about this! Someone from our friendly customer care team members will be reaching out to you now ASAP about this. Please keep your eyes peeled on your inbox 👀

Posted 10 months ago

“Items were a lot smaller than expected, not the same colour and the button is difficult to control, like as soon as I put the batteries in it starts buzzing before I’ve even screwed the lid on, a little bit disappointed tbh. Quite powerful though which is good”

Helpful Report

Posted 1 year ago

Oh no! Sounds like you've got a faulty product on your hands, my friend. So sorry about this! No worries - someone from out friendly customer care team is reaching out to you know so we can resolve this for you. Please keep an eye out on any incoming emails so we can sort this ASAP 😄

Posted 1 year ago

“The products did not meet my expectations. One was too small and ineffective and the other too short and fat. I won’t be using them again.”

Helpful Report

Posted 1 year ago

Hi there Martin! Thank you so much for your review 😊 We can see you have not reached out to us directly, so we are emailing you now to discuss resolution options for you in regards to your most recent purchase with ATMS! Please keep an eye out for an email heading your way!

Posted 1 year ago

“Was great at first, then became faulty very quickly”

Helpful Report

Posted 1 year ago

Oh no! We are reaching out to you now to resolve your faulty product for you - thanks so much for leaving this review and letting us know! We hope to hear back from you soon regarding this ☺️

Posted 1 year ago

“Slow delivery poor quality product Very noisy and vibrations don’t produce any or little effect”

Helpful Report

Posted 1 year ago

Hi there, thank you for taking the time to provide us with your feedback! We are reaching out now to look into resolution options regarding your product as this does not sound like it is operating as it should be.

Posted 1 year ago

“The box was badly damaged”

Helpful Report

Posted 1 year ago

Hey there, thanks for your review and feedback! We have just emailed you regarding this as we would love to look into a resolution for you 😊

Posted 1 year ago

“I recently purchased the Late Night Pleasure Kit. The large plug in this set was advertised as having a girth of 8.9 inch. To my great disappointment the product I received was more like 6 inches.”

Helpful Report

Posted 1 year ago

Thank you for your review! We are sorry to hear this! We have reached out to you to help rectify this!

Posted 1 year ago

“Website was good but product dose not meet to the standards of a normal toy, the vibration is not strong at all on one side and I'm not happy about it quiet disappointed actually”

Helpful Report

Posted 1 year ago

Hi Jess! Thank you for your review! We have reached out to you regarding this so we can rectify this :)

Posted 1 year ago

“Rather Misleading as items came from Offshore, not a local store as suggested on the ATMS website. This means delivery and customs delays which may result in Privacy concerns. Consequently, I will not recommend and will not use again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let us know about your experience. We appreciate your feedback and are sorry to hear that about your experience, Regarding our URL, it is standard practice for ecommerce businesses to use specific URLs for different domains. We do state on our About Us and Shipping Information FAQ pages that we are based in Wellington. All shipping times are based on this location 🙂 Once again, thank you for your feedback!

Posted 2 years ago

“NO notice of tracking details and NO details at all of my SECOND order. Delivery of TWO Satisfyer devicers. only ONE ordered, I would Not of ordered IF it was stated that it could NOT be recharged. I did order a mastobater still NOT delivered.”

Helpful Report

Posted 2 years ago

Hi There, So sorry to hear this! Please feel free to reach out to us about this!

Posted 2 years ago

“Price was good but shipping delays were far more than expected and comms re delays wasn't good either. Sorry, but I'm shopping elsewhere from now on.”

Helpful Report

Posted 2 years ago

Thank you for giving us the feedback regarding your experience. We sincerely appreciate you taking the time to let us know about your experience. We are sorry to hear that the shipping delays exceeded your expectations and that the communication regarding the delays was not satisfactory. Please feel free to reach out to us anytime! We value your opinion and would like to do what we can to ensure a better experience in future.

Posted 2 years ago

“Unfortunately the magnets come out of their sockets almost instantly, very disappointed”

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Posted 2 years ago

Thank you for the review! We are sorry to hear your product is faulty! Please contact us so we can rectify this issue for you!

Posted 2 years ago

“Product arrived but one was non operational”

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Posted 2 years ago

Oh no - I have emailed you so we can resolve this. Please always email us directly so we can sort ASAP 😊

Posted 2 years ago

“Delivery was a problem.My parcel was "in transit " in NSW for 5 days.After I lodged an inquiry my parcel arrived 2 days later !!!!!.The parcel was redirected but was done the first time I was given the option.”

Helpful Report

Posted 2 years ago

So sorry there was a delay when this was redirected with Aus Post! Appreciate you patience and glad to see it was delivered 😊

Posted 2 years ago

“I paid for a signature on delivery but it was put in the mailbox. I paid for fast delivery but it was not fast at all. $5 wasted.”

Helpful Report

Posted 2 years ago

We have emailed you Suzette as we have not been contacted directly - Would love to resolve for you 😊

Posted 2 years ago

“Have not received my order yet, has taken a very very long time”

Helpful Report

Posted 2 years ago

We have sent an email advising there was a delay on your order with a discount code - please contact our CSR team directly if there were any issues with your order!

Posted 2 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,911 reviews