Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.29

4.3 Rating 1,911 Reviews

81 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,911 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the service. I paid a lot of money on 2 orders and paid for express postage. It took over a week to get here. I made a complaint and was told that post was experiencing delays due to covid. As a business it is your duty to update your website, if it had been pointed out that there were delays even with express post. I would not have paid extra. Wouldnt buy from here again.”

Helpful Report

Posted 4 years ago

Unfortunately, in this person's case, there were some unforeseen delays with their package. We have already refunded them the extra cost of the express shipping. So sorry about that!

Posted 4 years ago

“The delivery of the item was very quick, but I don’t think the item I received was the item I thought I was ordering. It looked like a cheap knock off, with cheap packaging, that was put inside an original box. The item inside the box looked nothing like the item that was displayed on the box.”

Helpful Report

Posted 4 years ago

Hi there! We're sorry to hear that the item wasn't what you expected! We'll look into this to see if we can better represent the item and we appreciate you bringing this to our attention so we can improve. Once again, we apologise for any issues and inconveniences this has caused. Thanks for your review.

Posted 4 years ago

“Haven’t tried the gels yet but the lingerie I bought wasn’t great. Was very baggy and the material felt cheap.”

Helpful Report

Posted 4 years ago

Hi there Tayla, we are sorry to hear about the lingerie not being what was expected! We'd love to help you find the perfect garment, so if you do choose to shop with us again please get in touch with our service team as they'd be very happy to help you find an amazing piece. We hope the other items are great though and we thank you for your feedback regarding this. Cheers.

Posted 4 years ago

“Paid for express post, that was late on top of paying for priority order. I have been told ill get a refund if postage amount, but that has still not gone into my account to date.”

Helpful Report

Posted 4 years ago

Hi there Renee, we are sorry to hear of this delivery delay! We offer our apologies regarding this. Our service team will further investigate this so please hold tight while this action processes. Thank you for the feedback and we once again apologise about this issue arising. Thanks.

Posted 4 years ago

“The product broke on first use from a small drop to the ground🤔 I will not be using it again. Appreciate fast delivery.”

Helpful Report

Posted 4 years ago

Hi there! We're sorry to hear of the toy breaking from the drop. If you believe this is due to a fault, please get in touch with us and we could have a look into it for you. Thank you for your feedback though, we appreciate and hope to see you again soon.

Posted 4 years ago

“The provided batteries we’re flat and replacements were more expensive then the actual product. Other then that everything else was okay.”

Helpful Report

Posted 4 years ago

Sorry to hear of this issue regarding the batteries! Due to the nature of items we provide, we are unable to check each item due to the private nature of the goods. We still apologise about this however and apologise for any inconvenience it may have caused. We will look into this and try to deduce whether this is a batch issue or not so we thank you for bringing this to our attention. Hold tight while we look investigate this matter. Thanks.

Posted 4 years ago

“2 weeks has passed, have not got my order, tracking number does not work. ..”

Helpful Report

Posted 4 years ago

Hi there Trevor. We are sorry to hear of this issue and apologise for the inconvenience. We will look into this matter for you and investigate what has happened to your order so please hold tight and we'll figure this out ASAP. Please keep your eyes peeled for an email from one of our service team members with further information regarding this. Thank you for your patience and cooperation.

Posted 4 years ago

“If youre intending for very quick, light and sparse use for solo clitoral stimulation the Doxy3 looks and functions great. BUT IF you intend to use Doxy3 for more then quick and light use eg. Body Massage, well the Doxy3 IS’NT for you and there’s far more reliable and better built models to choose from.”

Helpful Report

Posted 4 years ago

Hey there, Stephn! Sorry to hear that you didn't find the model was exactly what you wanted! We'd love to help you discover the perfect pleasure product so if you do stop by again, please don't hesitate to get in touch with our product experts because they'd love to help you out! If any problems do persist, please contact our service team and we will investigate any issues further. We thank you for your feedback and appreciate you stopping by.

Posted 4 years ago

“Ordered with express shipping and has taken longer than it should have.”

Helpful Report

Posted 4 years ago

Sorry to hear of this issue. As the COVID-19 pandemic has been occurring, parcels have been delayed as transit/logistic lines have been overwhelmed. We apologise for this regardless and will look into this issue for you. Thank you for the feedback and for your patience.

Posted 4 years ago

“Item didn't fit properly. Freight was pretty good and fast.”

Helpful Report

Posted 4 years ago

Sorry to hear of this product issue. We'll look into the item in question to try get to the bottom of this issue so please hold tight and we'll get to the bottom of this ASAP. Thank you for your patience and feedback.

Posted 4 years ago

“I am disappointed in this product, after 1 use the button to turn it on has broken. I have changed the batteries multiple times and it still will not turn on, it only sometimes turns on if I hold it down in a certain position, but will not stay on. Should not be having these issues with a new product.”

Helpful Report

Posted 4 years ago

Very sorry to hear, sounds like the product is potentially faulty. Look out for an email from us so we can confirm the issue and figure out what's happened. Be sure to check your junk/spam folder as our messages may end up there as well. Thank you.

Posted 4 years ago

“You didn't write my correct address, the unit number and parcel collect number was missing (I'm 100% sure I put it in the address field). This created trouble for me. And it's was not the first time, it happened on my first order, so i was so cautious when I put my address but exactly same thing happened. There should be a problem with your website if you haven't changed it manually”

Helpful Report

Posted 4 years ago

Hi there Marco, thanks for the feedback. We apologise for this delivery issue and will look into it immediately for you. Our service team has also sent you an email regarding this issue so please keep your eyes peeled for correspondence from us and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 4 years ago

“Amazing sales and the products look good on the website but I all haven’t received my products and I do understand that there will be delays due to covid but a response would be nice or a valid tracking number”

Helpful Report

Posted 4 years ago

Sorry to hear of this issue, Dakota! We have sent an email regarding this delay so please keep your eyes peeled for an email from our service team regarding your order (please check spam/junk mail periodically as well as some of our correspondence may end up there due to the nature of goods we provide). Thank you for your patience.

Posted 4 years ago

“Still havnt received it yet”

Helpful Report

Posted 4 years ago

Hi there. Sorry to hear of you not receiving your purchase yet. We have sent an email to you in regards to this issue, so please keep your eyes peeled for contact from our service team and we'll get to the bottom of this issue as quick as possible. Please ensure your spam/junk messages are checked as well as some of our correspondence may end up in those folders. Thanks for your patience.

Posted 4 years ago

“Wasn't happy with the product. Wasn't willing to refund”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue. Due to the nature of goods we provide, we are at times unable to process refunds due to a variety of reasons. We apologise for the issues you have encountered, however. If you have any queries in regards to future purchases, please don't hesitate to get in touch with our service team in the future as we'd love to help you find the perfect product. Thank you for the feedback.

Posted 4 years ago

“All the items received in damaged boxes. All products work fine. Up your postage game and you would get a decent rating”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue! Due to the overseas transit, the package may have encountered issues which caused these problems. We will look into this for you and take this feedback on accordingly. Thank you for the feedback.

Posted 5 years ago

“Faulty item Waiting for a response.”

Helpful Report

Posted 5 years ago

Sorry to hear about this! We have emailed you in regards to this issue so please keep an eye out for an email from our service team (please check spam and junk as well as some of our messages may end up there. Thanks.

Posted 5 years ago

“Packed for transport very poorly, boxes were all crushed which means products were loose. Made me feel like products were second hand so I will not be using them.”

Helpful Report

Posted 5 years ago

Hi there, sorry to hear of this issue! We have contacted you regarding this packaging problem and will strive to solve it ASAP! Please keep an eye out in your emails (spam/junk section as well) for correspondence from us. Thanks.

Posted 5 years ago

“Never received the parcel. Now a week late.”

Helpful Report

Posted 5 years ago

Sorry to hear about this! Due to the current situation, there have been some delays on some packages. We have sent correspondence to you regarding this issue so keep your eyes open for an email from us and we'll solve this ASAP (please check the spam and junk sections of your mail too). Thanks for your patience.

Posted 5 years ago

“Sadly my item seems to be faulty. I also found it very difficult to understand the battery instructions.”

Helpful Report

Posted 5 years ago

Hi there, sorry to hear of the troubles with the product! We have emailed you regarding this issue so please keep your eyes out for correspondence from us and we'll sort this issue ASAP (please check spam and junk too as our mail may end up there). Thanks for your patience.

Posted 5 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,911 reviews