Sorry to hear about this! We have emailed you in regards to this issue so please keep an eye out for an email from our service team (please check spam and junk as well as some of our messages may end up there. Thanks.
“Packed for transport very poorly, boxes were all crushed which means products were loose. Made me feel like products were second hand so I will not be using them.”
Hi there, sorry to hear of this issue! We have contacted you regarding this packaging problem and will strive to solve it ASAP! Please keep an eye out in your emails (spam/junk section as well) for correspondence from us. Thanks.
Sorry to hear about this! Due to the current situation, there have been some delays on some packages. We have sent correspondence to you regarding this issue so keep your eyes open for an email from us and we'll solve this ASAP (please check the spam and junk sections of your mail too). Thanks for your patience.
Hi there, sorry to hear of the troubles with the product! We have emailed you regarding this issue so please keep your eyes out for correspondence from us and we'll sort this issue ASAP (please check spam and junk too as our mail may end up there). Thanks for your patience.
“Products were fine but Almost all the products had damaged packaging. Recommend alternate packing method as just wrapping in bubble wrap is insufficient”
Sorry to hear about the damaged packaging of the products, Zac! We'll take this into consideration and the information will be passed on to the team. Hope the products are great though and you have enjoyed them! Thanks!
“I recently purchased a g spot vibrator and received a free rocket vibrator and both of them have terrible vibrations. The packaging states multi level vibrations but I found they both only had one setting and it was extremely low.
I’m happy with the discrete packaging and the fast delivery though”
Hi there, sorry to hear of these issues you encountered! We have looked into the items and although they do provide multi-level vibrations there could have potentially been a fault.
We get the products straight from the original suppliers so have no opportunity to test them, however there is a small probability this could occur.
We have emailed you regarding this, however it may have ended up in the spam folder of your emails, so please check there incase they've found their way there.
Thanks for the feedback on the service however, we strive to do our best so despite the issues it's good for us to know you still got your item quickly and privately.
Thanks for the feedback.
Sorry to hear of this product not being as quiet as expected, Chantal. We'll look into the item and investigate the aforementioned issue. We hope you stop by again though, and if you have any queries about any products please don't hesitate to ask our wonderful customer service team as they have all the knowledge in the world in the realm of adult fun! Cheers.
“No return policy on wrong sizing is poor. Fair enough underwear, but not on nightwear/nighties. Especially when made in China, the sizing table isn't overly accurate.”
Sorry to hear of this issue. Our returns policy is enforced strictly to ensure hygiene standards are maintained. However, we will have a deep look into the sizing on items and do a through review on the sizing to make sure they're as accurate as they can be. Cheers.
Sorry to hear about these issues with your order. We have contacted you regarding these problems so hold tight and watch out for an email from our service team so we can get to the bottom of this issue (make sure to check spam/junk mail too!). Thanks!
“I purchase a few hundred dollars of products, paid for express overnight delivery then got an email saying that they had an influx of orders and there will be a delay on my order, I emailed support asking if they would refund the cost of the extra freight costs as they could not deliver as promised, I had no reply and no change was made to the cost. One of the products I purchased that costs $80+ broke the second time it was used. Not a happy shopper at all.”
Hi there, sorry to hear about this problem. We have emailed you regarding this issue, however the mail may have ended up in your spam/junk folder so be sure to check there too! Hold tight, thanks.
Hi there. So sorry to hear about you not receiving your order. Our service team has emailed you in regards to solving this problem, however the mail may have ended up in your spam/junk so please be sure to check there. Thanks, I hope we solve this ASAP.
Sorry to hear of this happening. Our customer service team has contacted you through email to resolve this problem, so hold tight and keep an eye out for information regarding this - thanks.
“The postage and everything was good, the quality of products looks good too, but products are more interesting when you look at them than when you use it.
They are actually useless! Considering we spend a lots of time choosing them and read about their sizes and everything but they are very too big and we can't use them!
Maybe their just for the very experienced people who get loose and large.
In general they're sexy to look at them but not useful an enjoyable at all.”
Hi there. We're so sorry to hear of this issue regarding the item you ordered being too large. We source our sizing and descriptive material straight from the suppliers of our goods. We have emailed you in regards to this item and we'll definitely look into the product at hand to solve this issue. Hold tight and thanks for the feedback.
Very sorry to hear about this! Keep an eye out for an email from us in your inbox (make sure to check your junk/spam folder in case the mail ends up there!) so we can resolve this issue!
“Well packaged in general. Toys and lingerie recieved in mystery bags seemed rather more of a novelty than anything else. Would not recommend, unless you want a laugh.”
Hi there Kathryn. Sorry to hear about this problem. We have emailed you to resolve this issue (make sure to keep an eye out in your spam/junk folders), so please hold tight so we can get to the bottom of these problems, thanks.
Thanks for your feedback! I guess that's the mystery factor of a mystery box - you never quite know what you're going to get! Though we do aim to include products that may suit most people :)
“To be honest I am disappointed in this product. For a smart kind of blanket it is very very expensive. Yes it has nice feel and surfaces and look but it is NOT waterproof as claimed. Wetness on one side comes through on the underside with the one I have. If it did exactly as claimed it might be worth the money. But it doesn't!”
Thanks for your feedback! Our team sent through a response to your email as well, but have not heard back yet - please check your junk/spam folder for our reply :)
Hi there!
I am so sorry to hear there has been an issue with the delivery of your products. Please keep an eye out for an email from our team to sort this out for you.
Hi there! So sorry to hear you did not receive your free gift!
Keep an eye out for an email from our customer service team to get to the bottom of this for you.
