“Items were missing and in the wrong colours. As no itemised receipt was emailed there was no proof of purchases, and returns policy disallowed any rectification.”
Hey there, thanks for your review. I understand that you've spoken on the phone with one of our lovely Customer Care Team members and concluded that the items received were what was ordered, and nothing was missing. We'd really appreciate if you could update your review to reflect this - or if there is any further concerns, please let us know by contacting us directly! Thank you.
“I’m very disappointed with delivery date. I still do not have my purchase and it will arrive waaaay late for its intended gifting. I won’t be buying from here again. The purchase is useless to me now.
STILL DO NOT HAVE PURCHASE”
Hi there, thanks for your review. I'm sorry you had a troubling shopping experience with us, and I'd love to provide some clarification. As you are in a non-metro area, shipping was advertised to you as 4-8 business days, plus an additional up to 3 day delay. This was outlined in the cart, with the further 3 day delay being highlighted in bold red, and the 4-8 business days being stated on the shipping option you selected in order to proceed through checkout. I have looked into the tracking of your order and found that it was delivered on the 11th business day, which fell within the promised 7-11 business day economy shipping. We will be sure to take this review on board for consideration in how we communicate our delivery times, to avoid disappointment in the future. Thanks again for shopping with us - we hope you loved your products when you received them!
“I haven't received my order, its been returned to sender due to an incorrect address. When I contacted customers service, they told me I entered my own address in wrong. I know for a fact I didn't. Now I'm being offered a refund less of 30% or redelivery for another shipment fee!
Not fair. I won't be purchasing anything from you again!”
Thanks for the review - we pride ourselves in having a high standard of service and customer services, and we are sorry that your shopping experience with us did not meet these. We do not edit customer addresses unless a customer requests it; in this case the order was submitted without a unit number, which is why it wasn't able to be delivered.
Hey there, we're sorry to hear you've got a faulty product! I've flicked you an email so we can help resolve the issue and organise a replacement for you that works. Reviews.io is designed to review our services, so we'd appreciate if you would consider amending your review to reflect your experience once we've resolved your issue. Thank you :)
“I ordered and paid 15 days ago and not yet received my order while the website states delivery in 2-4 busness days! I have spent so much time in email exchanges it is unacceptable customer service. What do I get? an apology. My other adult store purchases have arrived within 4 days, very reliable. This cannot be said of Adulttoymegastore, I have been informed it will take several more business days to resolve while they contact their courier networks. No compensatin offered! Please cancel and refund my order I no longer wish to deal with your service, you have taken up way too mjuch of my time which you appear to have very little respect for.”
Hey there, thanks for your review. I understand that this matter has been resolved and you have been refunded in full due to your order being lost in transit, but I would like to apologise again for your experience. We understand it is frustrating when things don't go as they should, and we do our best to advocate for our customers to our courier partners and get resolution as soon as possible. We do respect your time and are always endeavoring to rectify any order issues for our customers, as we appreciate your time and patronage greatly. If we do see you again in future, we'll be sure to do our best to give you a better experience.
“Still have not received my purchase, now unable to talk to anyone on phone. Time to hit Facebook about your service. I expect to hear from you before the weekend or this will hit the social media Yutta Salta”
Hey Yutta, thanks for your review and sorry that your experience with us left you feeling only one star! I can see we spoke to you on the phone and raised an enquiry into the shipment of your order on December 16th, and it was delivered the next day. Apologies again that there was an issue with your order while it was in transit. We hope you are now enjoying your new products, and we can do better next time.
Hey there, thanks for your review. We've reached out to you via email to assist with your faulty product. Our Customer Care Team are always here to make things right!
Hey there, thanks for your review and sorry there was an issue with your order! We would love if you could email us detailing the issue, so we can take corrective action.
“wouldnt have brought if knew you were in NZ, and not even packed in orignal packageing glass wrapped in little bubble wrap and sent in post bag , wont be buying here again”
Hey there, thank you so much for submitting this review and for reaching out to us via email! We're so glad to have been able to assist you quickly and send out the missing charger ASAP ⚡
Please do not hesitate to reach out again if you run into any further issues, and we'll be more than happy to help 😄
“Package is more than 10 business days past dispatch and still no sign of it. Contacted customer care but they have been silent and online chat is closed during their business hours. Very disappointing.”
Thanks for getting in contact with our team via email and phone! They are on the case and getting the incomplete and incorrect delivery address amended with our courier partners ASAP and working to expedite your order to you now. Please keep an eye out for updates via email! 💌
“The product was described as one thing next to the main picture of what it looked like, it also had particular dimensions written in that description. On recieving the product, it was not what it was advertised to be. It was advertised as a vibrator, with dimensions of 12cm by 3.5cm, but when I recieved the item, it was only about 4.7cm by 2.6cm and was definately NOT a vibrator but a ball inside a shape.”
Hi Wayne, thank you so much for leaving this review and brining this issue to our attention! We are so incredibly sorry to hear of your experience. We can see that you have not reached out directly to us, so one of our customer care team members will be reaching out to you directly to resolve this. Please keep your eyes peeled for an incoming email 💌
Thanks for leaving us this review and for bringing it to our attention! I can see that you have already reached out to our friendly customer care who is currently in the process of resolving this with you 😊
“I ordered the Satisfyer Number Two which requires batteries, upon arrival I was sadly disappointed that my item doesn't work. Despite trying multiple brand new batteries..”
Hi there, thanks so much for leaving us this review and for getting in contact with us! We're so glad you've given us the opportunity to resolve this for you, and our customer care are waiting for your reply now 😊
Hi there, thanks for your review and for reaching out to us via email! Our customer care team are waiting on your reply so we can resolve this together 😁
Oh no! This doesn't sound fun at all, so sorry about this! Someone from our friendly customer care team will be reaching out to you now regarding this so we can get this sorted ASAP for you. Please keep your eyes peeled for any incoming emails! 👀
Thanks so much for your feedback! Really sorry to hear you were dissatisfied with your mystery bag purchase, we'll make sure your thoughts and experience reach the necessary teams in charge of putting these together so hopefully we can improve on them in the future 😊
Hi there, thanks so much for leaving us this review and bringing this to our attention!
We can see that this was scanned as delivered a few days after you placed your order, so someone from our friendly customer care team will be reaching out shortly to ensure you received this!
Oh no! Really sorry to hear that your order has run into some type of courier delay. Our customer care team will be reaching out via email to ensure this package has been received safe and sound by now 😊
