Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.29

4.3 Rating 1,972 Reviews

81 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,972 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and paid 15 days ago and not yet received my order while the website states delivery in 2-4 busness days! I have spent so much time in email exchanges it is unacceptable customer service. What do I get? an apology. My other adult store purchases have arrived within 4 days, very reliable. This cannot be said of Adulttoymegastore, I have been informed it will take several more business days to resolve while they contact their courier networks. No compensatin offered! Please cancel and refund my order I no longer wish to deal with your service, you have taken up way too mjuch of my time which you appear to have very little respect for.”

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Posted 5 days ago

“Still have not received my purchase, now unable to talk to anyone on phone. Time to hit Facebook about your service. I expect to hear from you before the weekend or this will hit the social media Yutta Salta”

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Posted 1 week ago

“It doesn’t work”

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Posted 3 weeks ago

“Not happy with this”

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Posted 1 month ago

“wouldnt have brought if knew you were in NZ, and not even packed in orignal packageing glass wrapped in little bubble wrap and sent in post bag , wont be buying here again”

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Posted 1 month ago

“My order arrived without no charger. I notified them and I still haven’t received and update with what’s happening.”

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Posted 4 months ago

Hey there, thank you so much for submitting this review and for reaching out to us via email! We're so glad to have been able to assist you quickly and send out the missing charger ASAP ⚡ Please do not hesitate to reach out again if you run into any further issues, and we'll be more than happy to help 😄

Posted 3 months ago

“Package is more than 10 business days past dispatch and still no sign of it. Contacted customer care but they have been silent and online chat is closed during their business hours. Very disappointing.”

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Posted 6 months ago

Thanks for getting in contact with our team via email and phone! They are on the case and getting the incomplete and incorrect delivery address amended with our courier partners ASAP and working to expedite your order to you now. Please keep an eye out for updates via email! 💌

Posted 6 months ago

“The product was described as one thing next to the main picture of what it looked like, it also had particular dimensions written in that description. On recieving the product, it was not what it was advertised to be. It was advertised as a vibrator, with dimensions of 12cm by 3.5cm, but when I recieved the item, it was only about 4.7cm by 2.6cm and was definately NOT a vibrator but a ball inside a shape.”

Helpful Report

Posted 7 months ago

Hi Wayne, thank you so much for leaving this review and brining this issue to our attention! We are so incredibly sorry to hear of your experience. We can see that you have not reached out directly to us, so one of our customer care team members will be reaching out to you directly to resolve this. Please keep your eyes peeled for an incoming email 💌

Posted 6 months ago

“My toy arrived broken”

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Posted 8 months ago

Thanks for leaving us this review and for bringing it to our attention! I can see that you have already reached out to our friendly customer care who is currently in the process of resolving this with you 😊

Posted 8 months ago

“I ordered the Satisfyer Number Two which requires batteries, upon arrival I was sadly disappointed that my item doesn't work. Despite trying multiple brand new batteries..”

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Posted 11 months ago

Hi there, thanks so much for leaving us this review and for getting in contact with us! We're so glad you've given us the opportunity to resolve this for you, and our customer care are waiting for your reply now 😊

Posted 11 months ago

“You sent me the wrong item”

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Posted 11 months ago

Hi there, thanks for your review and for reaching out to us via email! Our customer care team are waiting on your reply so we can resolve this together 😁

Posted 11 months ago

“The valve is useless doesn’t work. Apart from that the parcel arrived on time. But quite useless without the valve attachment”

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Posted 1 year ago

Oh no! This doesn't sound fun at all, so sorry about this! Someone from our friendly customer care team will be reaching out to you now regarding this so we can get this sorted ASAP for you. Please keep your eyes peeled for any incoming emails! 👀

Posted 11 months ago

“Mystery box was absolutely crape barely value if at all, will be purchasing elsewhere from now on”

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Posted 1 year ago

Thanks so much for your feedback! Really sorry to hear you were dissatisfied with your mystery bag purchase, we'll make sure your thoughts and experience reach the necessary teams in charge of putting these together so hopefully we can improve on them in the future 😊

Posted 11 months ago

“I received no correspondence and to make it worse i paid over $140 and STILL haven’t received my product not happy at al”

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Posted 1 year ago

Hi there, thanks so much for leaving us this review and bringing this to our attention! We can see that this was scanned as delivered a few days after you placed your order, so someone from our friendly customer care team will be reaching out shortly to ensure you received this!

Posted 11 months ago

“ordered product three weeks ago and it hasnt shipped yet”

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Posted 1 year ago

Oh no! Really sorry to hear that your order has run into some type of courier delay. Our customer care team will be reaching out via email to ensure this package has been received safe and sound by now 😊

Posted 11 months ago

“I haven't received my goods yet ... I did not realise that they would be coming through Australian customs, originating in New Zealand, or I would not have purchased from you. You should make it clear that the goods are not in Australia!”

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Posted 1 year ago

Hi there David, thank you so much for this feedback! It is standard practice for ecommerce businesses to use specific URLs for different domains. We do state on our About Us and Shipping Information FAQ pages that we are based in Wellington, New Zealand. All advertied shipping times are based on this location but I'll make sure your thoughts reach the necessary people and we'll see what we can do to make this clearer on site 🙂

Posted 11 months ago

“Not an Australian business despite web address. International transaction fees apply. Delivery times are unrealistic for international delivery. Took 10 days for delivery not the advertised 4. delivered by Australia post but that’s once in Australia. Deceptive company will not use again.”

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Posted 1 year ago

Hey Darryn, thanks for this review! Regarding our URL, it is standard practice for ecommerce businesses to use specific URLs for different domains. We do state on our About Us and Shipping Information FAQ pages that we are based in Wellington, New Zealand. All shipping times are based on this location, and as advised in our emails to you, unfortunately there was an unprecedented delay with both courier partners which resulted in your package missing the shipping time frame advertised on site which we sincerely apologise for 🙂 We hope that you are enjoying your products, and if you run into any issues with them please do not hesitate to reach out to our friendly customer care team who is more than happy to help you out!

Posted 1 year ago

“Firstly, I want to stress that I received very good customer service from Bree, who was very helpful. I cannot give a rating because I did not receive my purchase. The delivery was arranged through DHL, and I paid express, but they proved to be totally incompetent and failed to deliver my item. DHL first sent my parcel to an isolated pickup point that I could not access and then sent drivers to deliver the item 3 times to my home address, but would not leave the parcel, even though I requested that they do so, because they said their contract with ATMS required them to deliver the parcel directly to me and they could not leave the parcel at my address if I was not present. I found this completely ridiculous, because I work during the day. All I received were "sorry we missed you" notes. I have no idea what became of my order. I have complained to the GM of DHL and the Customer Service Manager, and I understand that Bree from ATMS also contacted DHL and asked them to leave the package as I had requested. I would have thought the primary function of a delivery service was to deliver the item. I ordered my purchase in plenty of time and paid express postage as it was a birthday gift. I have not had any contact from DHL, so can only assume they have returned my order to you. I am very disappointed in how this has turned out. It was an expensive exercise that has completely put me off making online purchases. DHL are appalling, a carrier pigeon could have done a better job!!”

Helpful Report

Posted 1 year ago

Thank you so much for this in depth and thorough review, we are so very sorry to hear about the experience you have had when shopping with ATMS due to the handling done by the couriers. We'll make sure that we do not rest until we have resolved this in the best way possible with you, and Bree will be reaching out to you shortly via email in attempts at getting this finally delivered. Please keep your eyes peeled for any incoming emails from our customer care team!

Posted 1 year ago

“Be warned this is not Australia no matter what they say”

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Posted 1 year ago

Hi there, thank you kindly for your review! We provide all our company's information and location in the About Us and Shipping Information sections: https://adulttoymegastore.com.au/heat/ATMS-HQ/2020/04/29/australia-shipping-information/ It's super common for businesses to have multiple domains locked into the country they are wanting to service, this is to avoid any address and delivering issues that might come about and prevent the headaches that would occur if we only had the one system for global addresses 😊

Posted 1 year ago

“The item didn’t work”

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Posted 1 year ago

Oh no, we're so sorry about this! We can see you have not reached out to us directly so thank you for letting us know through this review - one of our friendly customer care team members will be reaching out to you now! Please keep your eyes peeled on your inbox 👀

Posted 1 year ago

Adulttoymegastore.com.au is rated 4.3 based on 1,972 reviews