Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.30

4.3 Rating 1,789 Reviews

82 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,789 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am certain what you sent me was not silicon as ordered and described on the website. I did not trust the product and disposed of it.”

Helpful Report

Posted 3 weeks ago

Oh no! Thank you for submitting this review and letting us know. Our friendly customer care team is reaching out to you directly so we can look into resolution options together. Please keep an eye out for their email ☺️

Posted 1 week ago

“How do I return the items”

Helpful Report

Posted 4 months ago

Hi there, due to the intimate nature of the products we sell we are unfortunately unable to accept and returns or exchanges. We are reaching out to you now for more information and to see if we are able to help rectify this for you 🙂

Posted 4 months ago

“Disappointed with the product”

Helpful Report

Posted 5 months ago

Oh no! We're so sorry to hear this - we are sending you an email now so we can look into resolving this for you as quickly as possible!

Posted 4 months ago

“First time it wouldn't work unless the cap with the battery's where loose. Now it won't work at all”

Helpful Report

Posted 5 months ago

Hi there, thank you so much for letting us know! We have reached out to you now regarding your faulty product so we can get this resolved for you ASAP 😊

Posted 5 months ago

“Smallest vibrating cockring in the world, absolutely useless, beauty fits a thumb!!! Complete waste of money.”

Helpful Report

Posted 5 months ago

Hi there, thank you for taking the time to leave a review. We are reaching out now via email to look at resolution options for you! 😊

Posted 5 months ago

“ordered nearly a month ago and still yet to have it delivered and the tracking number provided doesn’t work, first and last time here”

Helpful Report

Posted 5 months ago

Hi there, thanks for the review. 😊 So sorry to hear you have yet to receive your parcel! Please get in touch with us so we can resolve this ASAP for you

Posted 5 months ago

“I have not received my item yet”

Helpful Report

Posted 6 months ago

Hey there, thank you for your feedback 😊 I can see that we were in frequent contact regarding the major courier delays around the country to keep you as up to date and in the loop as possible. We appreciate your the continued patience and understanding you showed us while we navigated this unprecedented event.

Posted 6 months ago

“Very unhappy, was advised I would receive order by end of last week- followed this up after that fact, and was told because I’m not in metro location. Mia guided when this should have been checked prior to supplying my this details. Still waiting and approaching 2 weeks since ordered and paid for express”

Helpful Report

Posted 7 months ago

Hey Claudene, thank you for leaving your review! I can see that we have been in communications for a while trying to resolve what has happened with the courier and your parcel! We will email you again regarding this as a follow up ☺️

Posted 6 months ago

“Terrible don't waste your money”

Helpful Report

Posted 7 months ago

Hi there, thank you for your review - sorry to hear your experience wasn't positive! We have emailed you to help rectify this situation 😊

Posted 6 months ago

“The on and off button stopped working after a week and would randomly turn on when I charge it and it won't let me turn it off until the battery dies.”

Helpful Report

Posted 8 months ago

Thank you for your review! I can see we are currently rectifying this with you over email, we hope to come to a satisfactory conclusion soon! :)

Posted 8 months ago

“Did not get what I ordered ! Waiting for a reply to rectify it.”

Helpful Report

Posted 8 months ago

Thank you for your review - sorry to hear that! I can see we have emailed you to help rectify this situation :)

Posted 8 months ago

“Too much email contact, how is that discrete?”

Helpful Report

Posted 10 months ago

Hi there - thank you for the review! 😊 Discretion is super important to our customers and us, so we are very sorry to hear you are upset with how we handle things. In terms of emails, customers have to opt into receiving promotional, savings and discount email notifications. Every other email we send is in regards to an order being placed, dispatched or delivered.

Posted 6 months ago

“Haven't received my order”

Helpful Report

Posted 11 months ago

Hi There! Thank you for your review! I can see we are currently investigating this for you :)

Posted 11 months ago

“Very disappointed, faulty product does not work at all. Would like a replacement or refund.”

Helpful Report

Posted 11 months ago

Hi There! I can see we managed to get a replacement sorted for you regarding this faulty product! We hope you enjoy this! :D

Posted 11 months ago

“Still haven’t received my order”

Helpful Report

Posted 11 months ago

Thank you for your review! We have emailed you so we can help rectify this situation for you! :)

Posted 11 months ago

“I thought it was smaller,would love to return it,no return address”

Helpful Report

Posted 1 year ago

Hi There thank you for your review, I can see you emailed us regarding this issue and we sent you all our return details - please reach out to us again if you have any further details :)

Posted 11 months ago

“the toy i bought doesn't even work its a complete waste of money”

Helpful Report

Posted 1 year ago

Hi There! Sorry to hear you have a faulty product! Please feel free to reach out to us as I would love to rectify this for you!

Posted 1 year ago

“I didn't get to receive my package and customer service sucks”

Helpful Report

Posted 1 year ago

Thank you for your feedback! I can see we are currently investigating this for you :)

Posted 1 year ago

“what kind of stupid company ships a bottle of fluid overseas in a flimsy paper stuffing and thin plastic bag without making sure the lid was secure. it opened up mid shipment, leaked all over itself and i side the bag and paper stufding and about half of the bottle is now empty.”

Helpful Report

Posted 1 year ago

Hi Adam, Thank you for your feedback! I can see was have rectified this for you :) We have passed your feedback along.

Posted 1 year ago

“Paid for Clitoral stimulator $50.00 + after 4 uses does not work.”

Helpful Report

Posted 1 year ago

Hi There! Sorry to hear about that - Please feel to reach out to us so we can rectify this for you!

Posted 1 year ago

Adulttoymegastore.com.au is rated 4.3 based on 1,789 reviews