Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.29

4.3 Rating 1,928 Reviews

81 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,928 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order passed onto 3rd party now missing.”

Helpful Report

Posted 2 years ago

Hi There! We are sorry to hear you have not received your order! Please reach out to us so we can rectify this for you!

Posted 2 years ago

“Emailed you an enquirey a week ago and still haven't heard back.”

Helpful Report

Posted 2 years ago

Hey there, thanks for your review! I can see that you sent us an email on 19/12/2022 and we replied on 21/12/2022 and that is the only communication we have on record between us. A lot of the time our emails get sorted directly into people's spam folders due to our company name - so it's very easy to miss our emails. I hope this has cleared things up! 😊

Posted 1 year ago

“I asked to return an item that was the wrong colour and have not received a response.”

Helpful Report

Posted 2 years ago

Hiya! Thanks for leaving us a review. I can see that you sent us an email on 15/12/2022 about returning the wrong coloured item you received! We replied on the 20/12/2022 asking for a photo of what you were sent and didn't receive a reply - no worries though! This is usually because of our company name including "adult toy", so emails automatically get sorted into spam folders. So sorry this has happened to you! :)

Posted 1 year ago

“Products come in a packaging that's not sealed, looks dirty and dusty. Highly doubtful of hygiene, not sure if I should use it even after washing. Feels soft but smells like terrible plastic.”

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Posted 2 years ago

“Most likely the worst sex toy I have purchased, it offered little stimulation to my partner, once started it could not be turned off unless it was plugged into a charger, the button which governed vibration and suction worked sporadically. Complete waste of money and time.”

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Posted 2 years ago

We have emailed you about this as we have not been contacted by you. For any faulty product queries we love to resolve asap 😊

Posted 2 years ago

“I still have not recieved the parcel after 1 month. sendle just told me the parcel is lost. and they will contact you. what can I do now????”

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Posted 2 years ago

We cannot see any emails from you in regards to this so I have emailed you so we can sort this 😊

Posted 2 years ago

“Received no tracking and now it has been weeks with further delay”

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Posted 2 years ago

We emailed with your tracking - please always double check spam as it can end up there. Happy to see it has now arrived. Apologies the courier was a little longer than usual!

Posted 2 years ago

“I ordered from another company on the same day as I placed my order with you. I received their order 4 days ago. Yet nothing from you to indicate that you have even received my order. What's happening?? I'm unable to answer any of your following enquiries as I don't even know if the product is in transit!!”

Helpful Report

Posted 2 years ago

Very odd! We have emailed you as we have not been directly contacted about this. It shows your order was delivered within the delivery timeframe. Please contact us right away if there any issues 😊

Posted 2 years ago

“Very very poor delivery service. 2 weeks and still not arrived. Repeated messages from DHL, Auspost and now a courier service all requesting the address which was put in when we ordered. Really disappointed that this was supposed to take 2-3 days. This is to painful to order anything from these guys again.”

Helpful Report

Posted 2 years ago

HI there - so sorry that there was an issue with the couriers! I can see it was all sent correctly so it must have been a confusion on their end. Glad to see this has since arrived. But we are truly sorry for this unusual delay!

Posted 2 years ago

“I still haven’t received my order at all.”

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Posted 2 years ago

We sorted this via email and refunded you for a courier fault. Glad that is resolved!

Posted 2 years ago

“customer service is terrible doesn't check emails much, wait time is over 24hrs or more just to have 1 question answered and when i get email reply back sometimes its rude answer seems the staff don't make an effort to reply back to customers and when the staff does its rude , and no apologies no explanation for late reply seems theres no compassion actually. so terrible service need more staff on to check emails on daily basis if possible”

Helpful Report

Posted 2 years ago

Hi there! We have always replied to your emails within our advertised 24-48 business hours. We appreciate your patience! Please note as you have been a long time shopper with us that we always get back to yours emails and do our best to explain and answer questions. We have reviewed all emails with you with our manager to ensure the customer care team has handled this professionally.

Posted 2 years ago

“Don’t buy if you think your delivery is coming from Australia. No idea what the story is, but the items came from NZ and took well over a week (including customs clearance etc). I did not expect this nor did I have any indication that a business operating a .com.au domain would ship from or operate in another country. Caveat emptor.”

Helpful Report

Posted 2 years ago

Hi there - we detail in our About and shipping page we are based in New Zealand. We ship all around the world, so like other international companies such as Boohoo, we have different domains. This is to ensure you are charged correctly. I can see your parcel was delivered within the shipping timeframes advertised 😊

Posted 2 years ago

“The goods I received were completely different to the goods I ordered! Won’t be shopping here again.”

Helpful Report

Posted 2 years ago

We have emailed you directly as it looks as though you have not contacted us about this. We would love to resolve this for you 😊

Posted 2 years ago

“No really impressed, lack of information in listing and was not what I was wanting. Opened it and threw it in the bin. Waste of money.”

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Posted 2 years ago

Oh no! If you have any issues - please always contact us directly in the email so we can answer any questions or resolve queries 😊

Posted 2 years ago

“Shipping well in excess of what was quoted. It's been two weeks and it's still in customs in Sydney. I didn't read the fine print saying it was coming from NZ.”

Helpful Report

Posted 2 years ago

So sorry that your parcel has been dealing with courier delays! Very odd. Please always email through so we can speak with our courier partners and resolve this for you 😊

Posted 2 years ago

“I’m still currently waiting for my purchase and it was meant to come last week, can you please update me on when it will be coming, thank you”

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Posted 2 years ago

So sorry if there was a delay with Aus Post!!! Glad to see it has been delivered 😊

Posted 2 years ago

“Terrible. Toy stinks heavily of chemical. Contacted customer service they said its normal , i bought another one from another retailer after and its fine . Avoid if you can at all costs , waste of money .”

Helpful Report

Posted 2 years ago

Hi there - sorry about that experience! A plastic smell can occur when fresh out of the packaging but after a wash, it should not continue to smell. We will email you about this!

Posted 2 years ago

“i've used this like 3 times since buying and its already broken. faulty wire, if you don't hold it perfectly still it turns off. waste of money.”

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Posted 2 years ago

We have emailed you so we can resolve this for you as you have not gotten in contact with us directly 😊

Posted 2 years ago

“Pay extra for shipping and was meant to come on the 10th of June and it still hasn’t arrived”

Helpful Report

Posted 3 years ago

We can see you have not contacted us directly! We are now in contact with you about an unusual delay with your parcel - thanks for your patience 😊

Posted 2 years ago

“My package was stolen. Not happy”

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Posted 3 years ago

So sorry if your parcel was stolen! We recommend to select "signature required" if you will not be home for delivery or if there is not a safe place to leave the parcel.

Posted 3 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,928 reviews