Hi there - thank you for the review! 😊
Discretion is super important to our customers and us, so we are very sorry to hear you are upset with how we handle things.
In terms of emails, customers have to opt into receiving promotional, savings and discount email notifications. Every other email we send is in regards to an order being placed, dispatched or delivered.
Hi There thank you for your review, I can see you emailed us regarding this issue and we sent you all our return details - please reach out to us again if you have any further details :)
“what kind of stupid company ships a bottle of fluid overseas in a flimsy paper stuffing and thin plastic bag without making sure the lid was secure. it opened up mid shipment, leaked all over itself and i side the bag and paper stufding and about half of the bottle is now empty.”
Thank you for taking the time to give us your feedback about your experience We are sorry to hear that the product was not what you expected We appreciate your time and would love to know how we can make things better. Can you tell us more about what was wrong with the product you received?
Hey there, thanks for your review!
I can see that you sent us an email on 19/12/2022 and we replied on 21/12/2022 and that is the only communication we have on record between us.
A lot of the time our emails get sorted directly into people's spam folders due to our company name - so it's very easy to miss our emails. I hope this has cleared things up! 😊
Hiya! Thanks for leaving us a review.
I can see that you sent us an email on 15/12/2022 about returning the wrong coloured item you received! We replied on the 20/12/2022 asking for a photo of what you were sent and didn't receive a reply - no worries though! This is usually because of our company name including "adult toy", so emails automatically get sorted into spam folders. So sorry this has happened to you! :)
“Products come in a packaging that's not sealed, looks dirty and dusty. Highly doubtful of hygiene, not sure if I should use it even after washing. Feels soft but smells like terrible plastic.”
“Most likely the worst sex toy I have purchased, it offered little stimulation to my partner, once started it could not be turned off unless it was plugged into a charger, the button which governed vibration and suction worked sporadically. Complete waste of money and time.”
We emailed with your tracking - please always double check spam as it can end up there. Happy to see it has now arrived. Apologies the courier was a little longer than usual!
