Hi There thank you for your review, I can see you emailed us regarding this issue and we sent you all our return details - please reach out to us again if you have any further details :)
“what kind of stupid company ships a bottle of fluid overseas in a flimsy paper stuffing and thin plastic bag without making sure the lid was secure. it opened up mid shipment, leaked all over itself and i side the bag and paper stufding and about half of the bottle is now empty.”
Thank you for taking the time to give us your feedback about your experience We are sorry to hear that the product was not what you expected We appreciate your time and would love to know how we can make things better. Can you tell us more about what was wrong with the product you received?
Hey there, thanks for your review!
I can see that you sent us an email on 19/12/2022 and we replied on 21/12/2022 and that is the only communication we have on record between us.
A lot of the time our emails get sorted directly into people's spam folders due to our company name - so it's very easy to miss our emails. I hope this has cleared things up! 😊
Hiya! Thanks for leaving us a review.
I can see that you sent us an email on 15/12/2022 about returning the wrong coloured item you received! We replied on the 20/12/2022 asking for a photo of what you were sent and didn't receive a reply - no worries though! This is usually because of our company name including "adult toy", so emails automatically get sorted into spam folders. So sorry this has happened to you! :)
“Products come in a packaging that's not sealed, looks dirty and dusty. Highly doubtful of hygiene, not sure if I should use it even after washing. Feels soft but smells like terrible plastic.”
“Most likely the worst sex toy I have purchased, it offered little stimulation to my partner, once started it could not be turned off unless it was plugged into a charger, the button which governed vibration and suction worked sporadically. Complete waste of money and time.”
We emailed with your tracking - please always double check spam as it can end up there. Happy to see it has now arrived. Apologies the courier was a little longer than usual!
“I ordered from another company on the same day as I placed my order with you. I received their order 4 days ago. Yet nothing from you to indicate that you have even received my order.
What's happening??
I'm unable to answer any of your following enquiries as I don't even know if the product is in transit!!”
Very odd! We have emailed you as we have not been directly contacted about this. It shows your order was delivered within the delivery timeframe. Please contact us right away if there any issues 😊
“Very very poor delivery service. 2 weeks and still not arrived. Repeated messages from DHL, Auspost and now a courier service all requesting the address which was put in when we ordered. Really disappointed that this was supposed to take 2-3 days. This is to painful to order anything from these guys again.”
HI there - so sorry that there was an issue with the couriers! I can see it was all sent correctly so it must have been a confusion on their end. Glad to see this has since arrived. But we are truly sorry for this unusual delay!
