Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.30

4.3 Rating 1,790 Reviews

82 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,790 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. Toy stinks heavily of chemical. Contacted customer service they said its normal , i bought another one from another retailer after and its fine . Avoid if you can at all costs , waste of money .”

Helpful Report

Posted 1 year ago

Hi there - sorry about that experience! A plastic smell can occur when fresh out of the packaging but after a wash, it should not continue to smell. We will email you about this!

Posted 1 year ago

“i've used this like 3 times since buying and its already broken. faulty wire, if you don't hold it perfectly still it turns off. waste of money.”

Helpful Report

Posted 1 year ago

We have emailed you so we can resolve this for you as you have not gotten in contact with us directly 😊

Posted 1 year ago

“Pay extra for shipping and was meant to come on the 10th of June and it still hasn’t arrived”

Helpful Report

Posted 1 year ago

We can see you have not contacted us directly! We are now in contact with you about an unusual delay with your parcel - thanks for your patience 😊

Posted 1 year ago

“My package was stolen. Not happy”

Helpful Report

Posted 1 year ago

So sorry if your parcel was stolen! We recommend to select "signature required" if you will not be home for delivery or if there is not a safe place to leave the parcel.

Posted 1 year ago

“didn’t work. would turn on for one second then back off again and never turned on again after that at all”

Helpful Report

Posted 1 year ago

Please always email using regards to any faulty products. I can see this was a freebie products :)

Posted 1 year ago

“Have purchased previously, was good however my last purchase/free gift I received wasn’t up to scratch. New toy and doesn’t work properly to turn off I have to take batteries out. Not what I expected. However I appreciate the free gift just like it to work properly. Thanks”

Helpful Report

Posted 1 year ago

Thanks for your feedback - feel free to send an email to our customer care team if you ever need any assistance with an item 😊

Posted 1 year ago

“Inferior product for dollars. Unimpressed”

Helpful Report

Posted 1 year ago

Thanks for your feedback - if you have any issues with a product feel free to email us so we can assist!

Posted 1 year ago

“One vibrator stop working.”

Helpful Report

Posted 1 year ago

Oh no! We can see you have not contacted us about this so our customer care team has reached out so we can resolve this for you 😊

Posted 1 year ago

“Still waiting for my order been 3 months”

Helpful Report

Posted 1 year ago

We can see that both of your orders were made 2 weeks ago and have already been delivered - please email our customer care team if you are confused by any of the delivery information.

Posted 1 year ago

“I bought a toy an the charger connection is not to be seen so it doesn’t even charge so it won’t work waste of my money”

Helpful Report

Posted 1 year ago

Oh no! We can see you have not emailed our customer service team regarding this - we have emailed you so we can sort 😊

Posted 1 year ago

“Tore on first use”

Helpful Report

Posted 1 year ago

So sorry! As we have not received an email from you, we have reached out so we can resolve 😊

Posted 1 year ago

“The slow delivery was made worse by receiving a poor quality product”

Helpful Report

Posted 1 year ago

Sorry there was a delay with the couriers!!! We have emailed you as we can see we have not been emailed about any of these issues directly.

Posted 1 year ago

“Enquired about when my delivery was going to arrive as we paid for express and response was rude I won't shop with you again”

Helpful Report

Posted 2 years ago

“Package did not include all the purchased items plus the package was delivered late - waste of shipping Will not purchase from you again.”

Helpful Report

Posted 2 years ago

“I haaate that I have to pay an extra 2.50 to get access to my own money”

Helpful Report

Posted 2 years ago

Sorry Kristie if you have had to pay a bank fee - unfortunately we do not have control over that as is dependant on the bank

Posted 2 years ago

“Didn’t receive package”

Helpful Report

Posted 2 years ago

I can see that we have been emailing with you about this later than usual delivery. Thanks for your patience!

Posted 2 years ago

“Very angry we got after charge used worked fine after that worked but not as powerful and went flat within 4 minutes very very angry please contac5 me”

Helpful Report

Posted 2 years ago

We have already handled this via email :)

Posted 2 years ago

“Absolutely devastated. Have had this toy for a few months and it’s broken already. Let’s hope I can get a refund.”

Helpful Report

Posted 2 years ago

We can see you have emailed us - our CSR team will be in touch with a resolution 😊

Posted 2 years ago

“Products ordered were poor quality and design for both strap ons were terrible. No one wants harsh cheap leather straps up their butt rubbing and causing discomfort. The double strap on didn’t sit properly for either females wearing it. Would have requested a refund but we tried to alter the products ourselves stupidly to try and achieve more comfort. Both products are unusable”

Helpful Report

Posted 2 years ago

Thank you for emailing us! We always are happy to help if there are any issues with products 😊

Posted 2 years ago

“did not recieve item”

Helpful Report

Posted 2 years ago

I can see that we are resolving this with you via email 😊

Posted 2 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,790 reviews