Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.29

4.3 Rating 1,977 Reviews

81 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item didn’t work”

Helpful Report

Posted 1 year ago

Oh no, we're so sorry about this! We can see you have not reached out to us directly so thank you for letting us know through this review - one of our friendly customer care team members will be reaching out to you now! Please keep your eyes peeled on your inbox 👀

Posted 1 year ago

“You does not work.”

Helpful Report

Posted 1 year ago

Oh no Stacey, sounds like you have a faulty item on your hands! We can see you have not reached out to us directly so thank you for letting us know through this review - one of our friendly customer care team members will be reaching out to you now so we can see what can be done to resolve this! Please keep your eyes peeled on your inbox 👀

Posted 1 year ago

“Never received my order”

Helpful Report

Posted 1 year ago

Hey there, thanks so much for your email! Really sorry to hear this, we've double checked your tracking on your order and can see this was delivered shortly after you left this review. Someone from our friendly customer care team will be reaching out to you just to make sure you've received it now 😊 Please keep an eye on your inbox for any incoming emails!

Posted 1 year ago

“I am certain what you sent me was not silicon as ordered and described on the website. I did not trust the product and disposed of it.”

Helpful Report

Posted 1 year ago

Oh no! Thank you for submitting this review and letting us know. Our friendly customer care team is reaching out to you directly so we can look into resolution options together. Please keep an eye out for their email ☺️

Posted 1 year ago

“How do I return the items”

Helpful Report

Posted 2 years ago

Hi there, due to the intimate nature of the products we sell we are unfortunately unable to accept and returns or exchanges. We are reaching out to you now for more information and to see if we are able to help rectify this for you 🙂

Posted 2 years ago

“Disappointed with the product”

Helpful Report

Posted 2 years ago

Oh no! We're so sorry to hear this - we are sending you an email now so we can look into resolving this for you as quickly as possible!

Posted 2 years ago

“First time it wouldn't work unless the cap with the battery's where loose. Now it won't work at all”

Helpful Report

Posted 2 years ago

Hi there, thank you so much for letting us know! We have reached out to you now regarding your faulty product so we can get this resolved for you ASAP 😊

Posted 2 years ago

“Smallest vibrating cockring in the world, absolutely useless, beauty fits a thumb!!! Complete waste of money.”

Helpful Report

Posted 2 years ago

Hi there, thank you for taking the time to leave a review. We are reaching out now via email to look at resolution options for you! 😊

Posted 2 years ago

“ordered nearly a month ago and still yet to have it delivered and the tracking number provided doesn’t work, first and last time here”

Helpful Report

Posted 2 years ago

Hi there, thanks for the review. 😊 So sorry to hear you have yet to receive your parcel! Please get in touch with us so we can resolve this ASAP for you

Posted 2 years ago

“I have not received my item yet”

Helpful Report

Posted 2 years ago

Hey there, thank you for your feedback 😊 I can see that we were in frequent contact regarding the major courier delays around the country to keep you as up to date and in the loop as possible. We appreciate your the continued patience and understanding you showed us while we navigated this unprecedented event.

Posted 2 years ago

“Very unhappy, was advised I would receive order by end of last week- followed this up after that fact, and was told because I’m not in metro location. Mia guided when this should have been checked prior to supplying my this details. Still waiting and approaching 2 weeks since ordered and paid for express”

Helpful Report

Posted 2 years ago

Hey Claudene, thank you for leaving your review! I can see that we have been in communications for a while trying to resolve what has happened with the courier and your parcel! We will email you again regarding this as a follow up ☺️

Posted 2 years ago

“Terrible don't waste your money”

Helpful Report

Posted 2 years ago

Hi there, thank you for your review - sorry to hear your experience wasn't positive! We have emailed you to help rectify this situation 😊

Posted 2 years ago

“The on and off button stopped working after a week and would randomly turn on when I charge it and it won't let me turn it off until the battery dies.”

Helpful Report

Posted 2 years ago

Thank you for your review! I can see we are currently rectifying this with you over email, we hope to come to a satisfactory conclusion soon! :)

Posted 2 years ago

“Did not get what I ordered ! Waiting for a reply to rectify it.”

Helpful Report

Posted 2 years ago

Thank you for your review - sorry to hear that! I can see we have emailed you to help rectify this situation :)

Posted 2 years ago

“Too much email contact, how is that discrete?”

Helpful Report

Posted 2 years ago

Hi there - thank you for the review! 😊 Discretion is super important to our customers and us, so we are very sorry to hear you are upset with how we handle things. In terms of emails, customers have to opt into receiving promotional, savings and discount email notifications. Every other email we send is in regards to an order being placed, dispatched or delivered.

Posted 2 years ago

“Haven't received my order”

Helpful Report

Posted 2 years ago

Hi There! Thank you for your review! I can see we are currently investigating this for you :)

Posted 2 years ago

“Very disappointed, faulty product does not work at all. Would like a replacement or refund.”

Helpful Report

Posted 2 years ago

Hi There! I can see we managed to get a replacement sorted for you regarding this faulty product! We hope you enjoy this! :D

Posted 2 years ago

“Still haven’t received my order”

Helpful Report

Posted 2 years ago

Thank you for your review! We have emailed you so we can help rectify this situation for you! :)

Posted 2 years ago

“I thought it was smaller,would love to return it,no return address”

Helpful Report

Posted 2 years ago

Hi There thank you for your review, I can see you emailed us regarding this issue and we sent you all our return details - please reach out to us again if you have any further details :)

Posted 2 years ago

“the toy i bought doesn't even work its a complete waste of money”

Helpful Report

Posted 2 years ago

Hi There! Sorry to hear you have a faulty product! Please feel free to reach out to us as I would love to rectify this for you!

Posted 2 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,977 reviews