“customer service is terrible doesn't check emails much, wait time is over 24hrs or more just to have 1 question answered and when i get email reply back sometimes its rude answer seems the staff don't make an effort to reply back to customers and when the staff does its rude , and no apologies no explanation for late reply seems theres no compassion actually. so terrible service need more staff on to check emails on daily basis if possible”
Hi there! We have always replied to your emails within our advertised 24-48 business hours. We appreciate your patience! Please note as you have been a long time shopper with us that we always get back to yours emails and do our best to explain and answer questions. We have reviewed all emails with you with our manager to ensure the customer care team has handled this professionally.
“Don’t buy if you think your delivery is coming from Australia. No idea what the story is, but the items came from NZ and took well over a week (including customs clearance etc). I did not expect this nor did I have any indication that a business operating a .com.au domain would ship from or operate in another country. Caveat emptor.”
Hi there - we detail in our About and shipping page we are based in New Zealand. We ship all around the world, so like other international companies such as Boohoo, we have different domains. This is to ensure you are charged correctly. I can see your parcel was delivered within the shipping timeframes advertised 😊
“Shipping well in excess of what was quoted. It's been two weeks and it's still in customs in Sydney. I didn't read the fine print saying it was coming from NZ.”
So sorry that your parcel has been dealing with courier delays! Very odd. Please always email through so we can speak with our courier partners and resolve this for you 😊
“Terrible. Toy stinks heavily of chemical. Contacted customer service they said its normal , i bought another one from another retailer after and its fine . Avoid if you can at all costs , waste of money .”
Hi there - sorry about that experience! A plastic smell can occur when fresh out of the packaging but after a wash, it should not continue to smell. We will email you about this!
So sorry if your parcel was stolen! We recommend to select "signature required" if you will not be home for delivery or if there is not a safe place to leave the parcel.
“Have purchased previously, was good however my last purchase/free gift I received wasn’t up to scratch. New toy and doesn’t work properly to turn off I have to take batteries out. Not what I expected. However I appreciate the free gift just like it to work properly.
Thanks”
We can see that both of your orders were made 2 weeks ago and have already been delivered - please email our customer care team if you are confused by any of the delivery information.
