Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.28

4.3 Rating 1,992 Reviews

81 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer service is terrible doesn't check emails much, wait time is over 24hrs or more just to have 1 question answered and when i get email reply back sometimes its rude answer seems the staff don't make an effort to reply back to customers and when the staff does its rude , and no apologies no explanation for late reply seems theres no compassion actually. so terrible service need more staff on to check emails on daily basis if possible”

Helpful Report

Posted 3 years ago

Hi there! We have always replied to your emails within our advertised 24-48 business hours. We appreciate your patience! Please note as you have been a long time shopper with us that we always get back to yours emails and do our best to explain and answer questions. We have reviewed all emails with you with our manager to ensure the customer care team has handled this professionally.

Posted 3 years ago

“Don’t buy if you think your delivery is coming from Australia. No idea what the story is, but the items came from NZ and took well over a week (including customs clearance etc). I did not expect this nor did I have any indication that a business operating a .com.au domain would ship from or operate in another country. Caveat emptor.”

Helpful Report

Posted 3 years ago

Hi there - we detail in our About and shipping page we are based in New Zealand. We ship all around the world, so like other international companies such as Boohoo, we have different domains. This is to ensure you are charged correctly. I can see your parcel was delivered within the shipping timeframes advertised 😊

Posted 3 years ago

“The goods I received were completely different to the goods I ordered! Won’t be shopping here again.”

Helpful Report

Posted 3 years ago

We have emailed you directly as it looks as though you have not contacted us about this. We would love to resolve this for you 😊

Posted 3 years ago

“No really impressed, lack of information in listing and was not what I was wanting. Opened it and threw it in the bin. Waste of money.”

Helpful Report

Posted 3 years ago

Oh no! If you have any issues - please always contact us directly in the email so we can answer any questions or resolve queries 😊

Posted 3 years ago

“Shipping well in excess of what was quoted. It's been two weeks and it's still in customs in Sydney. I didn't read the fine print saying it was coming from NZ.”

Helpful Report

Posted 3 years ago

So sorry that your parcel has been dealing with courier delays! Very odd. Please always email through so we can speak with our courier partners and resolve this for you 😊

Posted 3 years ago

“I’m still currently waiting for my purchase and it was meant to come last week, can you please update me on when it will be coming, thank you”

Helpful Report

Posted 3 years ago

So sorry if there was a delay with Aus Post!!! Glad to see it has been delivered 😊

Posted 3 years ago

“Terrible. Toy stinks heavily of chemical. Contacted customer service they said its normal , i bought another one from another retailer after and its fine . Avoid if you can at all costs , waste of money .”

Helpful Report

Posted 3 years ago

Hi there - sorry about that experience! A plastic smell can occur when fresh out of the packaging but after a wash, it should not continue to smell. We will email you about this!

Posted 3 years ago

“i've used this like 3 times since buying and its already broken. faulty wire, if you don't hold it perfectly still it turns off. waste of money.”

Helpful Report

Posted 3 years ago

We have emailed you so we can resolve this for you as you have not gotten in contact with us directly 😊

Posted 3 years ago

“Pay extra for shipping and was meant to come on the 10th of June and it still hasn’t arrived”

Helpful Report

Posted 3 years ago

We can see you have not contacted us directly! We are now in contact with you about an unusual delay with your parcel - thanks for your patience 😊

Posted 3 years ago

“My package was stolen. Not happy”

Helpful Report

Posted 3 years ago

So sorry if your parcel was stolen! We recommend to select "signature required" if you will not be home for delivery or if there is not a safe place to leave the parcel.

Posted 3 years ago

“didn’t work. would turn on for one second then back off again and never turned on again after that at all”

Helpful Report

Posted 3 years ago

Please always email using regards to any faulty products. I can see this was a freebie products :)

Posted 3 years ago

“Have purchased previously, was good however my last purchase/free gift I received wasn’t up to scratch. New toy and doesn’t work properly to turn off I have to take batteries out. Not what I expected. However I appreciate the free gift just like it to work properly. Thanks”

Helpful Report

Posted 3 years ago

Thanks for your feedback - feel free to send an email to our customer care team if you ever need any assistance with an item 😊

Posted 3 years ago

“Inferior product for dollars. Unimpressed”

Helpful Report

Posted 3 years ago

Thanks for your feedback - if you have any issues with a product feel free to email us so we can assist!

Posted 3 years ago

“One vibrator stop working.”

Helpful Report

Posted 3 years ago

Oh no! We can see you have not contacted us about this so our customer care team has reached out so we can resolve this for you 😊

Posted 3 years ago

“Still waiting for my order been 3 months”

Helpful Report

Posted 3 years ago

We can see that both of your orders were made 2 weeks ago and have already been delivered - please email our customer care team if you are confused by any of the delivery information.

Posted 3 years ago

“I bought a toy an the charger connection is not to be seen so it doesn’t even charge so it won’t work waste of my money”

Helpful Report

Posted 3 years ago

Oh no! We can see you have not emailed our customer service team regarding this - we have emailed you so we can sort 😊

Posted 3 years ago

“Tore on first use”

Helpful Report

Posted 3 years ago

So sorry! As we have not received an email from you, we have reached out so we can resolve 😊

Posted 3 years ago

“The slow delivery was made worse by receiving a poor quality product”

Helpful Report

Posted 3 years ago

Sorry there was a delay with the couriers!!! We have emailed you as we can see we have not been emailed about any of these issues directly.

Posted 3 years ago

“Enquired about when my delivery was going to arrive as we paid for express and response was rude I won't shop with you again”

Helpful Report

Posted 3 years ago

“Package did not include all the purchased items plus the package was delivered late - waste of shipping Will not purchase from you again.”

Helpful Report

Posted 3 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,992 reviews