Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.29

4.3 Rating 1,923 Reviews

81 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,923 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items I got didn't even work.”

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Posted 3 years ago

Hi Cherie - we have replied to your email . We would love to resolve this for you 😊

Posted 3 years ago

“Wife didn't like it”

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Posted 3 years ago

Thanks for your feedback!!! Please submit a review for the product so that others know which product you are describing 😊

Posted 3 years ago

“I put an order in an paid with paypal after 2 weeks i still not have received the toys and also i never received any email as proof of purchase. Post office said they did not received the physical package but only a notification. I am still waiting.”

Helpful Report

Posted 4 years ago

We have already been in contact with you regarding this. Your order was sent back to us due to a lack of address. We are working on the next steps to help you 😊

Posted 4 years ago

“My package did not arrive”

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Posted 4 years ago

Hi there - please do contact us directly when it comes to any courier issues. We have emailed you about this!

Posted 4 years ago

“It broke first time using”

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Posted 4 years ago

So sorry about that! We have emailed you regarding this so we can resolve this for you 😊

Posted 4 years ago

“Very disappointed was supposed to have 3 “love holes “ only got 1 not worth the price”

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Posted 4 years ago

Hi there! We have emailed you regarding this and wish to solve this for you. Please do contact us directly if you have any future issues 😊

Posted 4 years ago

“i did an order with express delivery at 9:15am NZ time april 15 i was expecting my order to be picked up/collected by DHL the same day as payment but for some reason it wasn't it seems the wait time for pick up is 24 hrs after i get the tracking number from ATM, terrible shocking service when i first did orders they shipped out the same day only few hrs after i sent payment, but now for some reason it's 24hr Delay so 1 star for Despatch service”

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Posted 4 years ago

Hi Ben! Thanks for your feedback - we have spoken about this with you over email and detailed that it was dispatched on the same day.

Posted 4 years ago

“Asked a question about charging the product and no response after 2 weeks”

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Posted 4 years ago

Hi there, we have emailed you regarding this as we have not received any emails about this. We want to sort this out immediately for you 😊

Posted 4 years ago

“I dont like it, got a cyst after using it :(”

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Posted 4 years ago

We are very concerned to hear this - we have contacted Satisfyer and they’ve said there are no cases of people developing cysts from using a toy. We have also sent you an email - please respond to update us if you feel comfortable.

Posted 4 years ago

“Generally when you pay for an item or service one recieves such. Not with this lot, been two weeks and still nothing,I would understand if items were coming from overseas, instead of from eastern Australia to western Australia,you can drive it in 5 days. Will advise all to avoid these turds like the plague.”

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Posted 4 years ago

We have emailed you regarding this. We also have noticed that your items arrived the day this was posted 😊

Posted 4 years ago

“Don’t know how to use it!!”

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Posted 4 years ago

Thank you for your feedback! Please in the future email us with any concerns or questions and our customer service team will help you 😊

Posted 4 years ago

“The 1 litre lube bottle dispensing pump doesn’t work, I would like this replaced ASAP pleaae”

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Posted 4 years ago

We have emailed you regarding this. Please in the future email us about any faulty products so we can resolve this for you as fast as possible 😊

Posted 4 years ago

“I placed an order on 3/1/21. I am still yet to receive my order. My email to Support for assistance has remained unanswered. Order Number 723750.”

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Posted 4 years ago

Hi Scott, as stated onsite we do not operate over the weekend. We got to your email first thing on Monday and replied within an hour. We will be dealing with this issue with the couriers 😊

Posted 4 years ago

“All of my boxes were open when they arrived didn’t seem very sanitary at all”

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Posted 4 years ago

We can see that you have not contacted our customer service team directly regarding this. We have emailed you so that we can look into this and rectify this situation 😊

Posted 4 years ago

“The toy stopped working after the first use. Severely dissapointed”

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Posted 4 years ago

So sorry about that! We can see that you have not notified our customer service team about this and so we have emailed to rectify this situation 😊

Posted 4 years ago

“Both pruducts where of poor quality boxes damaged in post because of bad packing will never shop with you again”

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Posted 4 years ago

Sorry to hear of this issue regarding the delivery of the item. Please get in touch with our service team so we can look into this further for you and see where this problem has occurred. Thanks for your feedback, we appreciate it and will use it to improve.

Posted 4 years ago

“The product quality was terribly all around. Tracking was ridiculous, lost entire day waiting for it to only arrive the next day. Will not use this site again.”

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Posted 4 years ago

Hi there Amanda, we're sorry to hear of these issues regarding the order you placed with us! We'll look into these matters and get to the bottom of them ASAP to see where issues occurred and where we can improve our service. Thank you for your feedback and we apologise once again and are sorry for any inconvenience caused by this.

Posted 4 years ago

“I was very happy with the delivery time, but received the wrong product, very disappointing customer support,they asked for a picture of what I received, I sent a picture of what I ordered and the different product numbers but they tell me that it’s the same product? Very disappointed.”

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Posted 4 years ago

Hi there, we're so sorry to hear of this. This feedback will be passed on to our service team so we can investigate this matter again. Thank you for your feedback and once again we apologise for any issues this matter has caused.

Posted 4 years ago

“Placed an order with ATMS paying additional for Express Post and Handling. An expectation of 2-3 days delivery, including Covid-19 delays, as per the ATMS website. Two weeks on, the order has not arrived. Follow up phone calls not returned. Very slow to reply to emails. Unsatisfactory outcome of emails. Extremely unlikely to ever deal with ATMS again.”

Helpful Report

Posted 4 years ago

Hi there. We are so sorry to hear of this issue regarding the delivery of the package being delayed. An inquiry has been lodged in regards the whereabouts of your package, so please hold tight while we wait for a response from the delivery carrier. We once again apologise for this and the inconvenience this has caused. Please keep an eye out while this issue is investigated by our team. Thank you for your patience regarding this matter.

Posted 4 years ago

“Disappointed. Plastic was already coming away from the base,it looks like it hadn't adhered in the making if it, but couldn't return as already tried it out. Very noisey as well. Woukd not recommend.”

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Posted 4 years ago

We're sorry to hear of this issue with the item! We apologise for this and will look into why this has occurred. It sounds like there is a potential manufacturer fault, so this will be investigated and we'll get in touch over this. Thank you for bringing this to our attention. Cheers for your feedback and we once again apologise over this and any inconvenience it may have caused.

Posted 4 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,923 reviews