Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.30

4.3 Rating 1,790 Reviews

82 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,790 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product quality was terribly all around. Tracking was ridiculous, lost entire day waiting for it to only arrive the next day. Will not use this site again.”

Helpful Report

Posted 3 years ago

Hi there Amanda, we're sorry to hear of these issues regarding the order you placed with us! We'll look into these matters and get to the bottom of them ASAP to see where issues occurred and where we can improve our service. Thank you for your feedback and we apologise once again and are sorry for any inconvenience caused by this.

Posted 3 years ago

“I was very happy with the delivery time, but received the wrong product, very disappointing customer support,they asked for a picture of what I received, I sent a picture of what I ordered and the different product numbers but they tell me that it’s the same product? Very disappointed.”

Helpful Report

Posted 3 years ago

Hi there, we're so sorry to hear of this. This feedback will be passed on to our service team so we can investigate this matter again. Thank you for your feedback and once again we apologise for any issues this matter has caused.

Posted 3 years ago

“Placed an order with ATMS paying additional for Express Post and Handling. An expectation of 2-3 days delivery, including Covid-19 delays, as per the ATMS website. Two weeks on, the order has not arrived. Follow up phone calls not returned. Very slow to reply to emails. Unsatisfactory outcome of emails. Extremely unlikely to ever deal with ATMS again.”

Helpful Report

Posted 3 years ago

Hi there. We are so sorry to hear of this issue regarding the delivery of the package being delayed. An inquiry has been lodged in regards the whereabouts of your package, so please hold tight while we wait for a response from the delivery carrier. We once again apologise for this and the inconvenience this has caused. Please keep an eye out while this issue is investigated by our team. Thank you for your patience regarding this matter.

Posted 3 years ago

“Disappointed. Plastic was already coming away from the base,it looks like it hadn't adhered in the making if it, but couldn't return as already tried it out. Very noisey as well. Woukd not recommend.”

Helpful Report

Posted 3 years ago

We're sorry to hear of this issue with the item! We apologise for this and will look into why this has occurred. It sounds like there is a potential manufacturer fault, so this will be investigated and we'll get in touch over this. Thank you for bringing this to our attention. Cheers for your feedback and we once again apologise over this and any inconvenience it may have caused.

Posted 3 years ago

“it was a gift for my boyfriend, but Satisfyer's size is very small and he can’t use it :(”

Helpful Report

Posted 3 years ago

Hi there! We are sorry to hear of this size issue! We will look into this to further clarify the sizing of the product to ensure this issue doesn't happen again. We thank you for your feedback and once again apologise for this problem. If you do happen to stop by again, please get in touch with our service team as they'd love to help assist you in finding a product which matches your partners size more. Thank you for the feedback and we are apologetic for any inconvenience caused.

Posted 3 years ago

“Check descriptions thoroughly before purchasing. I’m very unhappy.”

Helpful Report

Posted 3 years ago

Hi there. We are sorry to hear of this issue regarding the item you ordered. Our service team will be in touch regarding this matter so please hold tight in the mean time. Thank you.

Posted 3 years ago

“Order still not delivered after 2 weeks when 5 days promised”

Helpful Report

Posted 3 years ago

Sorry to hear of this delivery issue. We will investigate this matter and contact you regarding this issue so please hold tight while we look into this. We apologise for any inconvenience caused and thank you for your patience.

Posted 3 years ago

“I’m yet to receive my order nearly 2 weeks after I placed the order.....”

Helpful Report

Posted 3 years ago

Sorry to hear of this issue regarding postage! We will look into this for you and get to the crux of the issue ASAP. Please hold tight and we will contact you regarding your order status. Thank you for your feedback and patience.

Posted 3 years ago

“Paid extra and nothing has arrived yetis I would I know Extremely disappointed”

Helpful Report

Posted 3 years ago

Hi there Gilles. We are sorry to hear of this postage delay. We will look into this for you so please hold tight while we investigate this matter. Please expect an email from our service team in the near future regarding this (and please keep an eye out in your spam/junk mail as some of our correspondence may end up there). Thank you for your patience.

Posted 3 years ago

“Still waiting for my order. Never again”

Helpful Report

Posted 3 years ago

Sorry to hear of this issue. We have lodged an enquiry with the postage service in regards to the whereabouts of your order as it has left our warehouse after packing. We understand your frustration and apologise for this delay so please hold tight and we'll get to the bottom of this as quickly as we can. Please keep your eyes peeled for correspondence from our service team (and please check spam/junk as some of our messages may end up there). Thank you for your patience.

Posted 3 years ago

“Product does not work as advertised. I have asked for a return or exchange, and I have not heard back”

Helpful Report

Posted 3 years ago

Hi there. We are sorry to hear of this issue with the item! We have sent correspondence to you regarding this so please hold tight and we'll look into this for you. Please check your spam/junk mail as some of our messages end up there as well due to the nature of goods we supply. Thanks.

Posted 3 years ago

“My order came from NZ? The site describes itself as Adulttoymegastore.com.AU and on the states at the bottom "Currency: $ AUD Location: Australia". Thus delivery slow and the transaction went through as International (ABL WELLINGTON) so my bank charged me a fee. I would give ZERO stars if possible.”

Helpful Report

Posted 3 years ago

Sorry to hear of this issue, Mark. We have contacted you regarding the delayed shipping so please hold tight and we'll get to the bottom of this ASAP. Thanks for your patience.

Posted 3 years ago

“Very poor customer service and very poor quality products never again”

Helpful Report

Posted 3 years ago

We're sorry to hear of these issues that you encountered! Keep an eye of for an email regarding these matters and we'll get to the bottom of this ASAP. Please check your spam/junk messages as well as our messages may end up in those folders. Thank you for your patience and cooperation.

Posted 3 years ago

“Wasn’t happy with the texture of the dildo”

Helpful Report

Posted 3 years ago

Hi there Jasmyn. We're sorry to hear you weren't pleased with the texture of your item. We would love to help you find another pleasure product that you love, so please don't hesitate to get into contact with us and our service team would love to assist you. Thank you for the feedback.

Posted 3 years ago

“I wasted my time and money as well i through in bin”

Helpful Report

Posted 3 years ago

We're so sorry to hear of this, M. Please keep an eye out for an email from us and we'll get to the bottom of this ASAP. Cheers.

Posted 3 years ago

“Don't expect any contact if you have an issue. Phone always goes to answering machine and they never contact you. All emails not replied to. No customer service.”

Helpful Report

Posted 3 years ago

Hi there! So sorry to hear of this issue. As our head office is located in NZ, the time difference means we aren't always available to take calls. We apologise for this though regardless. Look out for an email from our service team and we'll get to the bottom of this ASAP. Please also keep an eye out in your spam/junk messages as our correspondence may end up in those folders. We thank your for your patience.

Posted 3 years ago

“Some items missing. Body wand is defective.”

Helpful Report

Posted 3 years ago

Hi there, we're sorry to hear of this issue regarding your order and the goods included. We have sent you an email regarding this, so please keep your eyes out for correspondence from our service team and we'll get to the bottom of this ASAP. Thank you for your patience regarding this matter.

Posted 3 years ago

“I do not like the toy For the money it is difficult to find the on off button and it has very little vibration. I would really like to return it and exchamge it for something easier to use and with more vibration. Your service however was very good and I received it very quickly. I however do not think it was worth the money and I am disappointed in the product.”

Helpful Report

Posted 3 years ago

Hi there, sorry to hear of this issue regarding the item ordered. Due to the nature of items we provide, we are unfortunately unable to perform exchanges with items which have been opened/used. We apologise for this however and would love to help you find the perfect item to suit your needs so please get in touch with our service team via our customer service email and they would be more than willing to assist you. Thank you for the feedback.

Posted 3 years ago

“Only got one of 2 items i purchased, will be following this up on monday”

Helpful Report

Posted 3 years ago

Sorry to hear of this issue. We have sent you an email in regards to this so please keep your eyes out for an email from our service team and we'll get to the bottom of this ASAP (please keep an eye out in your spam/junk messages too for our correspondence as some of our messages may end up there). Thank you for your patience.

Posted 3 years ago

“Poor response, not replying for quiries.”

Helpful Report

Posted 3 years ago

Sorry to hear of this issue. We have sent an email to you regarding your queries, however, due to the different time zones as our office is located in NZ there may be a slight delay. Please hold tight and we'll help you out ASAP and also please make sure to check in your spam/junk messages for correspondence from our service team as our messages may end up there. Thank you for your patience.

Posted 3 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,790 reviews