Hi there Jasmyn. We're sorry to hear you weren't pleased with the texture of your item. We would love to help you find another pleasure product that you love, so please don't hesitate to get into contact with us and our service team would love to assist you. Thank you for the feedback.
“Don't expect any contact if you have an issue. Phone always goes to answering machine and they never contact you. All emails not replied to. No customer service.”
Hi there! So sorry to hear of this issue. As our head office is located in NZ, the time difference means we aren't always available to take calls. We apologise for this though regardless. Look out for an email from our service team and we'll get to the bottom of this ASAP. Please also keep an eye out in your spam/junk messages as our correspondence may end up in those folders. We thank your for your patience.
Hi there, we're sorry to hear of this issue regarding your order and the goods included. We have sent you an email regarding this, so please keep your eyes out for correspondence from our service team and we'll get to the bottom of this ASAP. Thank you for your patience regarding this matter.
“I do not like the toy
For the money it is difficult to find the on off button and it has very little vibration.
I would really like to return it and exchamge it for something easier to use and with more vibration.
Your service however was very good and I received it very quickly.
I however do not think it was worth the money and I am disappointed in the product.”
Hi there, sorry to hear of this issue regarding the item ordered. Due to the nature of items we provide, we are unfortunately unable to perform exchanges with items which have been opened/used. We apologise for this however and would love to help you find the perfect item to suit your needs so please get in touch with our service team via our customer service email and they would be more than willing to assist you. Thank you for the feedback.
Sorry to hear of this issue. We have sent you an email in regards to this so please keep your eyes out for an email from our service team and we'll get to the bottom of this ASAP (please keep an eye out in your spam/junk messages too for our correspondence as some of our messages may end up there). Thank you for your patience.
Sorry to hear of this issue. We have sent an email to you regarding your queries, however, due to the different time zones as our office is located in NZ there may be a slight delay. Please hold tight and we'll help you out ASAP and also please make sure to check in your spam/junk messages for correspondence from our service team as our messages may end up there. Thank you for your patience.
Sorry to hear of this issue regarding the package delivery. We have sent you an email on this issue so please keep your eyes peeled and we'll get straight to the bottom of this (please check your spam and junk messages as well as our messages may end up there as well). Cheers.
So sorry to hear of this issue occurring! We have sent an email to you regarding this so please keep your eyes peeled for an email from our service team and we'll get to the bottom of this ASAP. Thank you.
Sorry to hear of this issue! With the current COVID-19 situation, backlogs in logistics have caused delays in transit which are unfortunately out of our immediate control. However, we still apologise about this issue regardless. We have sent you an email regarding this, so please keep your eyes out for an email from our service team and we will get to the bottom of this ASAP. Thank you for your patience.
Sorry to hear of this. We have sent an email to you regarding your purchase, so please keep an eye out for correspondence from us and we'll get to the bottom of this issue ASAP (please check your spam/junk too as our mail may end up there due to the nature of goods we provide). Thank you for your patience.
Hi Kristie. We are sorry to hear of this issue! With COVID-19 occurring currently, there have been logistical delays which are out of our control. We have sent you an email regarding this though, so please keep an eye out in your emails for contact from us and we will look into this issue for you (please make sure to check spam/junk mail as well as our correspondence may also end up there). Thank you for your patience.
Sorry to hear of this delay! Due to the COVID-19 situation currently, there have been logistical delays between countries and as our warehouse is located in NZ, transit has been held up due to this external factor. We have emailed about this issue however, so please keep your eyes peeled for correspondence from our service team and we'll try get to the bottom of this ASAP. Thank you.
Hi Sani, we are sorry to hear of this issue! We have sent you an email regarding this issue, so please keep your eyes peeled for an email from our service team and we'll get to the bottom of this ASAP. Thank you for your patience.
Sorry to hear of this issue, Stevie. Due to the COVID-19 situation occurring currently, there have been external delays out of our control. We apologise for this issue regardless. We have sent correspondence in relation to this so please keep your eyes peeled for an email from us and we'll get to the bottom of this ASAP. Please also check your spam/junk messages as our correspondence may end up there. Thank you for your patience.
Sorry to hear of this issue! We'll look into the item in question and investigate this problem. If you have any questions on any future products please don't hesitate to contact us however as we'd love to help you find the perfect item. Thanks.
Sorry to hear of this! We have emailed you in regards to this issue so please keep an eye out in your emails for correspondence from our service team. Thanks for your patience!
“Ordered a package paying more to be delivered via express post. Nearly 2 weeks later I email asking where is the package and the lady replies back say it should of been delivered a week ago. There was also a link and in that link it showed the delivery was made to NZ. I live in Australia QLD. I explained this to her and gave my address to confirm and asked for a refund of my money. She then send another email with a new link saying that is on its way and is expected to be there in a couple of days...to my address (in the link)...so I’m like wait, so you did send it to the wrong address and now just reposted another one. I want a refund of my express postage please.
She emailed saying no it was originally posted near 2 weeks ago however due to the virus there has been delays and she wanted to give me $4 off my next package ordered.
I’ve had many things delivered and on time, not to mention my best mate work in freight delivery and there is NO delays. Liar and I’m insulted by the $4. Seriously worst customer service, and - I still haven’t got the dam package! Rant over.”
Hi there, sorry to hear of these issues. Due to our warehouse being located in New Zealand, there has been a slight delay on the freight from country to country. We still apologise for this however and have sent correspondence regarding this, so please keep an eye out in your emails (spam and junk as well) for a message from our service team. Thanks for your patience.
Hi there, sorry to hear of this problem. We have emailed you regarding the problems with the items, so hold tight and keep your eyes peeled so we can resolve this quickly! Please make sure to check your spam/junk sections too as our emails may end up there. Thanks for your patience!
Hi there, sorry to hear of this product issue. We have emailed you in regards to the problem you have faced with the product, so please make sure to check the spam account of your emails in case it has ended up there so we can solve this immediately! Cheers.
