Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.30

4.3 Rating 1,797 Reviews

82 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,797 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid extra for overnight express and discreet packaging. It did not come overnight and the label on the outside had Your company name on it, and it said no batteries included. Just what l didn’t want living in a small country town.😡”

Helpful Report

Posted 4 years ago

Sorry to hear of this issue arising. CSR has contacted you via email to solve this issue (please make sure to check spam/junk) so hold tight and we'll try resolve this problem. Thanks.

Posted 4 years ago

“Product doesnt work but shipping was very fast thank you”

Helpful Report

Posted 4 years ago

So sorry to hear about this! Our CSR has contacted you in regards to this issue so keep your eyes open for an email (make sure to check spam/junk) so we can get to the bottom of this problem, thanks.

Posted 4 years ago

“Item arrived with human hair inside packaging! Packaging was damaged on arrival! Requested refund which was provided. Never shopping with them again!!!”

Helpful Report

Posted 4 years ago

So sorry to hear about the condition your order arrived in! As mentioned in our emails, it is incredibly unusual for an item to be sent in a condition such as this – under no circumstances are returned items restocked, so we are unsure what has happened in this instance. Regardless, we apologize that this was the case, and for any inconvenience caused.

Posted 4 years ago

“It was horrible..paid $100.00 for quality and it was wrong color, sticky like slime And stinky..very disappointed..won't use your site again”

Helpful Report

Posted 4 years ago

So sorry to hear about the condition your item arrived in! Keep an eye out for an email from our customer service team :)

Posted 4 years ago

“It doesn’t work”

Helpful Report

Posted 4 years ago

Hi there! So sorry to hear there's been an issue with a product in your order. Please keep an eye out for an email from our customer service team so we can sort this out for you.

Posted 4 years ago

“Very poor. Wasn’t informed items don’t suit aus power outlets. Will not be back.”

Helpful Report

Posted 4 years ago

Hi there! So sorry there was an issue with one of the items you received. Please keep an eye out for an email from our customer service team to sort this out for you.

Posted 4 years ago

“Have'nt received order.Ordered nearly 2 weeks ago,dissappointed and would'nt recommend.Buyer beware. Hopefully gets sorted out.”

Helpful Report

Posted 5 years ago

Hi there! I'm sorry to hear you've had an unfortunate experience - keep an eye out for an email from our customer service team to sort this out for you!

Posted 5 years ago

“What I purchased was very poor quality for a quality price. Not happy and will not be shopping there again”

Helpful Report

Posted 5 years ago

Hi, there! Sorry to hear you had an issue with your order. Keep an eye out for an email from our customer service team to resolve this!

Posted 5 years ago

“Husband bought a new toy when it arrived It was not what I expected, Husband and I got the measurements wrong. We contacted Adult Toy Megastore once the parcel arrived and notified them, the package had not been opened at all and when asked to exchange we were told they do not refund or exchange only faulty items. Neither my husband and I happy and the purchase is useless now useless to us.”

Helpful Report

Posted 5 years ago

Unfortunately due to the nature of our products, we can only accept return under certain circumstances! Thoroughly read product descriptions so you can make the most informed choice possible.

Posted 5 years ago

“The vibrator I bought was terrible. Not electronic at all???? Nope.”

Helpful Report

Posted 5 years ago

Sorry to hear! This looks like a faulty product. Lookout for an email from us in your inbox (potentially spam/junk folder) so we can resolve this issue! Thanks for letting us know.

Posted 5 years ago

“I have not received my item and have written two emails asking what has happened, with absolutely no replies over 7 working days”

Helpful Report

Posted 5 years ago

Hi there, thanks for your review! Apologies for the delay in response, we were experiencing higher than normal enquiries due to the Xmas holidays. Our team responded to your email on the 31/12/18. If you haven't received this, please check your junk/spam folder as sometimes our emails end up there

Posted 5 years ago

“I bought 2 tongue vibrators. One was ok and it worked. The others one broke and fell to bits. I requested a replacement and I got no reply”

Helpful Report

Posted 5 years ago

Hi there, thanks for your review! As discussed, your replacement has been arranged :)

Posted 5 years ago

“After sales service is non existent, purchased a product that did not work, I left an email and a phone message and never heard back from you. Never again.”

Helpful Report

Posted 5 years ago

Very sorry to hear. Keep an eye out for an email from us (if not your inbox, check your junk/spam folders) so we can resolve this issue!

Posted 5 years ago

“HAVENT GOT MY ORDER YET TO WRITE A REVIEW”

Helpful Report

Posted 5 years ago

Sorry to hear about this, customer service will be in touch. Keep an eye out for an email from us in your inbox (or potentially your junk/spam folder) and we'll resolve this issue!

Posted 5 years ago

“I didn’t receive my package”

Helpful Report

Posted 5 years ago

Very sorry to hear about this! Look out for an email from us so we can resolve this issue!

Posted 5 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,797 reviews