“Generally when you pay for an item or service one recieves such. Not with this lot, been two weeks and still nothing,I would understand if items were coming from overseas, instead of from eastern Australia to western Australia,you can drive it in 5 days. Will advise all to avoid these turds like the plague.”
Hi Scott, as stated onsite we do not operate over the weekend. We got to your email first thing on Monday and replied within an hour. We will be dealing with this issue with the couriers 😊
We can see that you have not contacted our customer service team directly regarding this. We have emailed you so that we can look into this and rectify this situation 😊
Sorry to hear of this issue regarding the delivery of the item. Please get in touch with our service team so we can look into this further for you and see where this problem has occurred. Thanks for your feedback, we appreciate it and will use it to improve.
“The product quality was terribly all around. Tracking was ridiculous, lost entire day waiting for it to only arrive the next day. Will not use this site again.”
Hi there Amanda, we're sorry to hear of these issues regarding the order you placed with us! We'll look into these matters and get to the bottom of them ASAP to see where issues occurred and where we can improve our service. Thank you for your feedback and we apologise once again and are sorry for any inconvenience caused by this.
“I was very happy with the delivery time, but received the wrong product, very disappointing customer support,they asked for a picture of what I received, I sent a picture of what I ordered and the different product numbers but they tell me that it’s the same product? Very disappointed.”
Hi there, we're so sorry to hear of this. This feedback will be passed on to our service team so we can investigate this matter again. Thank you for your feedback and once again we apologise for any issues this matter has caused.
“Placed an order with ATMS paying additional for Express Post and Handling. An expectation of 2-3 days delivery, including Covid-19 delays, as per the ATMS website. Two weeks on, the order has not arrived. Follow up phone calls not returned. Very slow to reply to emails. Unsatisfactory outcome of emails. Extremely unlikely to ever deal with ATMS again.”
Hi there. We are so sorry to hear of this issue regarding the delivery of the package being delayed. An inquiry has been lodged in regards the whereabouts of your package, so please hold tight while we wait for a response from the delivery carrier. We once again apologise for this and the inconvenience this has caused. Please keep an eye out while this issue is investigated by our team. Thank you for your patience regarding this matter.
“Disappointed. Plastic was already coming away from the base,it looks like it hadn't adhered in the making if it, but couldn't return as already tried it out. Very noisey as well. Woukd not recommend.”
We're sorry to hear of this issue with the item! We apologise for this and will look into why this has occurred. It sounds like there is a potential manufacturer fault, so this will be investigated and we'll get in touch over this. Thank you for bringing this to our attention. Cheers for your feedback and we once again apologise over this and any inconvenience it may have caused.
Hi there! We are sorry to hear of this size issue! We will look into this to further clarify the sizing of the product to ensure this issue doesn't happen again. We thank you for your feedback and once again apologise for this problem. If you do happen to stop by again, please get in touch with our service team as they'd love to help assist you in finding a product which matches your partners size more. Thank you for the feedback and we are apologetic for any inconvenience caused.
Hi there. We are sorry to hear of this issue regarding the item you ordered. Our service team will be in touch regarding this matter so please hold tight in the mean time. Thank you.
Sorry to hear of this delivery issue. We will investigate this matter and contact you regarding this issue so please hold tight while we look into this. We apologise for any inconvenience caused and thank you for your patience.
Sorry to hear of this issue regarding postage! We will look into this for you and get to the crux of the issue ASAP. Please hold tight and we will contact you regarding your order status. Thank you for your feedback and patience.
Hi there Gilles. We are sorry to hear of this postage delay. We will look into this for you so please hold tight while we investigate this matter. Please expect an email from our service team in the near future regarding this (and please keep an eye out in your spam/junk mail as some of our correspondence may end up there). Thank you for your patience.
Sorry to hear of this issue. We have lodged an enquiry with the postage service in regards to the whereabouts of your order as it has left our warehouse after packing. We understand your frustration and apologise for this delay so please hold tight and we'll get to the bottom of this as quickly as we can. Please keep your eyes peeled for correspondence from our service team (and please check spam/junk as some of our messages may end up there). Thank you for your patience.
Hi there. We are sorry to hear of this issue with the item! We have sent correspondence to you regarding this so please hold tight and we'll look into this for you. Please check your spam/junk mail as some of our messages end up there as well due to the nature of goods we supply. Thanks.
“My order came from NZ? The site describes itself as Adulttoymegastore.com.AU and on the states at the bottom "Currency: $ AUD Location: Australia". Thus delivery slow and the transaction went through as International (ABL WELLINGTON) so my bank charged me a fee. I would give ZERO stars if possible.”
Sorry to hear of this issue, Mark. We have contacted you regarding the delayed shipping so please hold tight and we'll get to the bottom of this ASAP. Thanks for your patience.
We're sorry to hear of these issues that you encountered! Keep an eye of for an email regarding these matters and we'll get to the bottom of this ASAP. Please check your spam/junk messages as well as our messages may end up in those folders. Thank you for your patience and cooperation.
