Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.30

4.3 Rating 1,790 Reviews

82 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,790 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please use Australia Post, to drive out to your couriers depot was a whole deal. Won’t but again because of this.”

Helpful Report

Posted 3 years ago

Sorry to hear of this issue regarding the package delivery. We have sent you an email on this issue so please keep your eyes peeled and we'll get straight to the bottom of this (please check your spam and junk messages as well as our messages may end up there as well). Cheers.

Posted 3 years ago

“broke, almost immediately- really bad quality, so annoying”

Helpful Report

Posted 3 years ago

So sorry to hear of this issue occurring! We have sent an email to you regarding this so please keep your eyes peeled for an email from our service team and we'll get to the bottom of this ASAP. Thank you.

Posted 3 years ago

“I never received my package”

Helpful Report

Posted 3 years ago

Sorry to hear of this issue! With the current COVID-19 situation, backlogs in logistics have caused delays in transit which are unfortunately out of our immediate control. However, we still apologise about this issue regardless. We have sent you an email regarding this, so please keep your eyes out for an email from our service team and we will get to the bottom of this ASAP. Thank you for your patience.

Posted 3 years ago

“Havnt received my order yet, not even a tracking number”

Helpful Report

Posted 3 years ago

Sorry to hear of this. We have sent an email to you regarding your purchase, so please keep an eye out for correspondence from us and we'll get to the bottom of this issue ASAP (please check your spam/junk too as our mail may end up there due to the nature of goods we provide). Thank you for your patience.

Posted 3 years ago

“Haven’t received it”

Helpful Report

Posted 3 years ago

Hi Kristie. We are sorry to hear of this issue! With COVID-19 occurring currently, there have been logistical delays which are out of our control. We have sent you an email regarding this though, so please keep an eye out in your emails for contact from us and we will look into this issue for you (please make sure to check spam/junk mail as well as our correspondence may also end up there). Thank you for your patience.

Posted 3 years ago

“I have not yet received my items i ordered weeks ago. Very disappointed”

Helpful Report

Posted 3 years ago

Sorry to hear of this delay! Due to the COVID-19 situation currently, there have been logistical delays between countries and as our warehouse is located in NZ, transit has been held up due to this external factor. We have emailed about this issue however, so please keep your eyes peeled for correspondence from our service team and we'll try get to the bottom of this ASAP. Thank you.

Posted 3 years ago

“Paid and not received Item...paid for Express .”

Helpful Report

Posted 3 years ago

Hi Sani, we are sorry to hear of this issue! We have sent you an email regarding this issue, so please keep your eyes peeled for an email from our service team and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 3 years ago

“Still have not received my purchase.”

Helpful Report

Posted 3 years ago

Sorry to hear of this issue, Stevie. Due to the COVID-19 situation occurring currently, there have been external delays out of our control. We apologise for this issue regardless. We have sent correspondence in relation to this so please keep your eyes peeled for an email from us and we'll get to the bottom of this ASAP. Please also check your spam/junk messages as our correspondence may end up there. Thank you for your patience.

Posted 3 years ago

“Toy looked like it came from a dollar store. Not something that was $70”

Helpful Report

Posted 4 years ago

Sorry to hear of this issue! We'll look into the item in question and investigate this problem. If you have any questions on any future products please don't hesitate to contact us however as we'd love to help you find the perfect item. Thanks.

Posted 4 years ago

“I never received my item and am very upset at the lack of commination since it was due over a week ago and I've heard nothing.”

Helpful Report

Posted 4 years ago

Sorry to hear of this! We have emailed you in regards to this issue so please keep an eye out in your emails for correspondence from our service team. Thanks for your patience!

Posted 4 years ago

“Ordered a package paying more to be delivered via express post. Nearly 2 weeks later I email asking where is the package and the lady replies back say it should of been delivered a week ago. There was also a link and in that link it showed the delivery was made to NZ. I live in Australia QLD. I explained this to her and gave my address to confirm and asked for a refund of my money. She then send another email with a new link saying that is on its way and is expected to be there in a couple of days...to my address (in the link)...so I’m like wait, so you did send it to the wrong address and now just reposted another one. I want a refund of my express postage please. She emailed saying no it was originally posted near 2 weeks ago however due to the virus there has been delays and she wanted to give me $4 off my next package ordered. I’ve had many things delivered and on time, not to mention my best mate work in freight delivery and there is NO delays. Liar and I’m insulted by the $4. Seriously worst customer service, and - I still haven’t got the dam package! Rant over.”

Helpful Report

Posted 4 years ago

Hi there, sorry to hear of these issues. Due to our warehouse being located in New Zealand, there has been a slight delay on the freight from country to country. We still apologise for this however and have sent correspondence regarding this, so please keep an eye out in your emails (spam and junk as well) for a message from our service team. Thanks for your patience.

Posted 4 years ago

“One of the items broke on first use, another didn’t work to begin with.”

Helpful Report

Posted 4 years ago

Hi there, sorry to hear of this problem. We have emailed you regarding the problems with the items, so hold tight and keep your eyes peeled so we can resolve this quickly! Please make sure to check your spam/junk sections too as our emails may end up there. Thanks for your patience!

Posted 4 years ago

“Selling damaged products and wont even reply to my support message. Will not buy again.”

Helpful Report

Posted 4 years ago

Hi there, sorry to hear of this product issue. We have emailed you in regards to the problem you have faced with the product, so please make sure to check the spam account of your emails in case it has ended up there so we can solve this immediately! Cheers.

Posted 4 years ago

“One toy wouldn’t do anything after I put the batteries in. Tried 8 different batteries and nothing”

Helpful Report

Posted 4 years ago

So sorry to hear of this problem! We have emailed you in regards to this product issue so keep an eye out for an email from us (make sure to look in junk/spam). Thanks for the patience.

Posted 4 years ago

“They said they would deliver to Parcel locker but even tho I enter the exact locker info they left it off the parcel..!! so It wasn't delivered and ended up being a stuff around to get the parcel...!!!”

Helpful Report

Posted 4 years ago

Apologies about this delivery issue! We have emailed you to get to the bottom of this issue so please keep an eye out for an email from us to get to the bottom of this problem (keep an eye out in spam/junk too!). Thanks.

Posted 4 years ago

“I wasn't happy with my purchase. On the website it advertised that the toy cleaner was "antibacterial" yet on the bottles delivered it mentioned nothing about the toy cleaners being "antibacterial". Plus the adult toy I purchased didn't work once I installed the batteries so I threw the whole purchase out as I don't have the time and/or energy to spend time on the phone or write letters or go to the post office to send all these products back to your company. So I lost all my money on this purchase. In other words, I am very unhappy with the purchase from your store!”

Helpful Report

Posted 4 years ago

We are so sorry to hear about these product issues. In order to resolve these product issues our service team has contacted you via email so please keep an eye out for this message. Make sure to check the spam account too as the mail may end up there. I hope we can get to the bottom of this problem and sort out the problems at hand.

Posted 4 years ago

“way too big.....really? why?”

Helpful Report

Posted 4 years ago

Hi there. Sorry to hear of these product size problems. We get our measurements straight from the supplier so we're sorry to hear of this issue. CSR has emailed you to solve this issue, and we'll have a look into the product at hand and see if there are any inconsistencies with sizes. Thanks.

Posted 4 years ago

“Bro, I still haven’t got my order”

Helpful Report

Posted 4 years ago

Sorry to hear this, Chloe. CSR has contacted you through email about not receiving your order so keep an eye out for this message (make sure to check junk/spam as it may end up there). Thanks.

Posted 4 years ago

“I paid extra for overnight express and discreet packaging. It did not come overnight and the label on the outside had Your company name on it, and it said no batteries included. Just what l didn’t want living in a small country town.😡”

Helpful Report

Posted 4 years ago

Sorry to hear of this issue arising. CSR has contacted you via email to solve this issue (please make sure to check spam/junk) so hold tight and we'll try resolve this problem. Thanks.

Posted 4 years ago

“Product doesnt work but shipping was very fast thank you”

Helpful Report

Posted 4 years ago

So sorry to hear about this! Our CSR has contacted you in regards to this issue so keep your eyes open for an email (make sure to check spam/junk) so we can get to the bottom of this problem, thanks.

Posted 4 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,790 reviews