Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.29

4.3 Rating 1,911 Reviews

81 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,911 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was quick and service was good. The product broke after 2 weeks, so kinda disappointed about the quality”

Helpful Report

Posted 1 month ago

Thank you for leaving this review! We can see that you have reached out directly to our friendly customer care team who is in the process of resolving this faulty item with you 😊

Posted 1 month ago

“I already reviewed this. Please stop bothering me. I have had to opt out of emails twice already.”

Helpful Report

Posted 1 month ago

Sorry to hear that our automated system is giving you grief! All emails regarding your order such as order confirmation, tracking information, and review prompts are automatically sent out to keep you in the loop. We will check in with our marketing team to make sure you're fully unsubscribed from any of our electronic mailers and do not receive anything else 😊

Posted 1 month ago

“Great site, but I still haven't received my purchase from 12 days ago.”

Helpful Report

Posted 6 months ago

Hi there, thanks for leaving us this review so we're aware of the situation! Someone from our friendly customer care team will be touching base shortly to look into this further with you. Please keep your eyes peeled for any incoming emails 👀

Posted 3 months ago

“It hasn’t arrived yet, tracking number isn’t working either”

Helpful Report

Posted 6 months ago

Hiya, thanks so much for submitting this review and bringing this to our attention! We can see that this has been marked as delivered safely now, so our customer care team will be in touch shortly to ensure that you have received and are enjoying this 😊

Posted 3 months ago

“It took way longer to get it via mail.”

Helpful Report

Posted 9 months ago

Hey there, thanks for your review! Sorry to hear this, we've checked your order and tracking details and it actually looks like this arrived within our shipping time frame of 3 - 7 days! We hope that you're enjoying your purchase despite this, we know how painful it can be when you're waiting for something exciting to arrive ☺️

Posted 9 months ago

“I asked what batteries were needed or supplied with your toys but I haven't received a reply.”

Helpful Report

Posted 1 year ago

Hey Sean, thanks for reaching out in your review! I can see that our customer service team replied to you within two hours answering your query about batteries. No worries though, our email oftentimes get flagged and automatically sorted into the spam/junk or promotions folder in your inbox - this is due to our business name having the words "adult toy" in it making it very easy to miss our replies. We'll flick you another email now so we can help with any other issues you may be facing 😊

Posted 1 year ago

“Mostly I really like ATMS but this time round, there was no size guide on a product so I had to guess. The one I ordered doesn't fit, and being intimate products makes sense there are no returns”

Helpful Report

Posted 1 year ago

Hi there, thank you for your review! We are very sorry to hear you are dissatisfied with your product. We do our best to educate customers and provide reviews so you can make the best purchase possible for you, however I understand this was not possible at the time of purchase. We have reached out to you regarding this order to look at resolution options for you 😊

Posted 1 year ago

“They're fine. Orders come from NZ not AU as the url would imply, and their "loyalty dollars" expire so are mostly useless unless you're rich enough to order often enough to use them before they expire, in which case you probably don't need them. Would be nice to be able to save them up for a while, especially since they can't be used alongside offers. Also, orders consistently arrive damaged and look to have been damaged before shipping so not sure what exactly is going on in their warehouse, it's as bad as Zing. Luckily it's only crushed boxes and the items are intact but still not ideal (especially when the item has a hygiene seal, but the box was crushed so the seal was moot).”

Helpful Report

Posted 1 year ago

Hi there Ehryn, thank you so much for your in depth review! We are an international company and have multiple different domains, this is purely to help with any address issues that may occur, but also to avoid products that are specifically made for certain countries power sockets being sold in incompatible countries. We are unable to find any past correspondence between us regarding parcels arriving damaged. In future, please get in contact with us regarding this as we would love to resolve it for you ☺️

Posted 1 year ago

“Throbbing Rabbit sure gets the job done but damn it's loud, sounds like a rivet gun going off. packaging is discreet but once in the house nothing discreet about this bunny”

Helpful Report

Posted 1 year ago

Hiya 😊 Thanks for taking the time to leave us a review!

Posted 1 year ago

“Everything was fine except the free bonus code I put in at checkout then disappeared after payment went through. I thought because it was free it was why it was not on the invoice. But it never came with it😞”

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Posted 1 year ago

Hey Troy, thank you so much for your feedback on ATMS 😄

Posted 1 year ago

“Despatch time delayed delivery, everything else was perfectly fine.”

Helpful Report

Posted 1 year ago

Thank you for your review! We apologise for the delays in our dispatch time! We will keep working on improving this to make for a better experience!

Posted 1 year ago

“Very slow delivery...have not received the product as yet”

Helpful Report

Posted 1 year ago

Thank you for your feedback about Adulttoymegastore. we apologise for the delays in your order getting to you! I am glad to see this has now been delivered!

Posted 1 year ago

“You have a very good range of products, the delivery time was exactly as stated. The prices seem okay and if anything they are less than other stores My only complaint is after receiving a faulty non-working item, I reported it and expected a very quick resolution. Only after making a video showing the item not working did I get a refund ! Don't you believe your customers these days ? and all this took 7 days to clear up. You need to look at how some of your competitors work on replacements or refunds, they clear things up in an hour or less and everyone is happy”

Helpful Report

Posted 1 year ago

Thank you for your review! We deeply appreciate your feedback and understand your frustration, our policy for faulty products is listed on our site and is just a simple procedure that involves a short clip of the product not working and then we will rectify the issue for you as soon as we can! We require this proof of fault to be able to process a warranty claim with the supplier, it is cheaper, faster and more sustainable to request a video and then request the product returned so we can test the product. We always strive to provide the best service and we apologise you do not feel that we achieved this.

Posted 1 year ago

“They didn't bother to ship the product in discreet packaging.”

Helpful Report

Posted 1 year ago

Thank you for your review! We are sorry you were not satisfied with how discrete your parcel was. Discretion is super important to our customers and us - the only details available on our parcels are the recipient details (name and address), with no branding or details of what's inside. We also have a video on our shipping info page that shows what our average parcel looks like - if you believe this is not what you received please contact us so we can investigate this further :)

Posted 1 year ago

“The product is ok the lack of ribbing is disappointing. Spend the extra on a fleshtorch”

Helpful Report

Posted 1 year ago

Thank you for your review of adulttoymegastore! We are sorry to hear that this toy did not meet your expectations! We appreciate your feedback!

Posted 1 year ago

“Poor at returning voice messages and emails. I would like to return something that has arrived damaged but am struggling with what to do.”

Helpful Report

Posted 1 year ago

Hi There! We have reached out to you regarding this so we can help rectify :)

Posted 1 year ago

“Could have better tracking details and in the email it could say what you have brought, other then that my partner loves her new toy for when I'm away for work 😀”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback about Adulttoymegastore! We strive to be the preferred e-commerce destination for adult toys and we are so delighted you appreciate the selection, quality and pricing. We take customer service very seriously and aim to deliver the best possible experience. We thank you for taking the time to post and share your thoughts. If there’s anything you need help with, please reach out to us and we are more than happy to assist.

Posted 1 year ago

“Good but the packaging could have been more discrete”

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Posted 1 year ago

Thank you for your feedback and your review! We have passed your feedback along so we can strive to better improve :)

Posted 1 year ago

“unsure how to really use this product, you can’t feel the ball part of the product even on a high speed”

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Posted 2 years ago

Hey! Thank you for your review I have reached out to you to help rectify this!

Posted 2 years ago

“Amazing range. Delivery took ages though”

Helpful Report

Posted 2 years ago

Thank you, Kristyn, for your feedback. We are thrilled to know that you found our range to be excellent. We work hard to provide our customers with the best shopping experience and you can rest assured that we're here to help should you need anything in the future. We apologise for the delays in delivery times.

Posted 2 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,911 reviews