Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.30

4.3 Rating 1,789 Reviews

82 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,789 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked what batteries were needed or supplied with your toys but I haven't received a reply.”

Helpful Report

Posted 2 months ago

Hey Sean, thanks for reaching out in your review! I can see that our customer service team replied to you within two hours answering your query about batteries. No worries though, our email oftentimes get flagged and automatically sorted into the spam/junk or promotions folder in your inbox - this is due to our business name having the words "adult toy" in it making it very easy to miss our replies. We'll flick you another email now so we can help with any other issues you may be facing 😊

Posted 2 months ago

“Mostly I really like ATMS but this time round, there was no size guide on a product so I had to guess. The one I ordered doesn't fit, and being intimate products makes sense there are no returns”

Helpful Report

Posted 5 months ago

Hi there, thank you for your review! We are very sorry to hear you are dissatisfied with your product. We do our best to educate customers and provide reviews so you can make the best purchase possible for you, however I understand this was not possible at the time of purchase. We have reached out to you regarding this order to look at resolution options for you 😊

Posted 5 months ago

“They're fine. Orders come from NZ not AU as the url would imply, and their "loyalty dollars" expire so are mostly useless unless you're rich enough to order often enough to use them before they expire, in which case you probably don't need them. Would be nice to be able to save them up for a while, especially since they can't be used alongside offers. Also, orders consistently arrive damaged and look to have been damaged before shipping so not sure what exactly is going on in their warehouse, it's as bad as Zing. Luckily it's only crushed boxes and the items are intact but still not ideal (especially when the item has a hygiene seal, but the box was crushed so the seal was moot).”

Helpful Report

Posted 6 months ago

Hi there Ehryn, thank you so much for your in depth review! We are an international company and have multiple different domains, this is purely to help with any address issues that may occur, but also to avoid products that are specifically made for certain countries power sockets being sold in incompatible countries. We are unable to find any past correspondence between us regarding parcels arriving damaged. In future, please get in contact with us regarding this as we would love to resolve it for you ☺️

Posted 4 months ago

“Throbbing Rabbit sure gets the job done but damn it's loud, sounds like a rivet gun going off. packaging is discreet but once in the house nothing discreet about this bunny”

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Posted 6 months ago

Hiya 😊 Thanks for taking the time to leave us a review!

Posted 6 months ago

“Everything was fine except the free bonus code I put in at checkout then disappeared after payment went through. I thought because it was free it was why it was not on the invoice. But it never came with it😞”

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Posted 7 months ago

Hey Troy, thank you so much for your feedback on ATMS 😄

Posted 6 months ago

“Despatch time delayed delivery, everything else was perfectly fine.”

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Posted 8 months ago

Thank you for your review! We apologise for the delays in our dispatch time! We will keep working on improving this to make for a better experience!

Posted 8 months ago

“Very slow delivery...have not received the product as yet”

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Posted 8 months ago

Thank you for your feedback about Adulttoymegastore. we apologise for the delays in your order getting to you! I am glad to see this has now been delivered!

Posted 8 months ago

“You have a very good range of products, the delivery time was exactly as stated. The prices seem okay and if anything they are less than other stores My only complaint is after receiving a faulty non-working item, I reported it and expected a very quick resolution. Only after making a video showing the item not working did I get a refund ! Don't you believe your customers these days ? and all this took 7 days to clear up. You need to look at how some of your competitors work on replacements or refunds, they clear things up in an hour or less and everyone is happy”

Helpful Report

Posted 8 months ago

Thank you for your review! We deeply appreciate your feedback and understand your frustration, our policy for faulty products is listed on our site and is just a simple procedure that involves a short clip of the product not working and then we will rectify the issue for you as soon as we can! We require this proof of fault to be able to process a warranty claim with the supplier, it is cheaper, faster and more sustainable to request a video and then request the product returned so we can test the product. We always strive to provide the best service and we apologise you do not feel that we achieved this.

Posted 8 months ago

“They didn't bother to ship the product in discreet packaging.”

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Posted 9 months ago

Thank you for your review! We are sorry you were not satisfied with how discrete your parcel was. Discretion is super important to our customers and us - the only details available on our parcels are the recipient details (name and address), with no branding or details of what's inside. We also have a video on our shipping info page that shows what our average parcel looks like - if you believe this is not what you received please contact us so we can investigate this further :)

Posted 9 months ago

“The product is ok the lack of ribbing is disappointing. Spend the extra on a fleshtorch”

Helpful Report

Posted 11 months ago

Thank you for your review of adulttoymegastore! We are sorry to hear that this toy did not meet your expectations! We appreciate your feedback!

Posted 10 months ago

“Poor at returning voice messages and emails. I would like to return something that has arrived damaged but am struggling with what to do.”

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Posted 11 months ago

Hi There! We have reached out to you regarding this so we can help rectify :)

Posted 11 months ago

“Could have better tracking details and in the email it could say what you have brought, other then that my partner loves her new toy for when I'm away for work 😀”

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Posted 11 months ago

Thank you for your positive feedback about Adulttoymegastore! We strive to be the preferred e-commerce destination for adult toys and we are so delighted you appreciate the selection, quality and pricing. We take customer service very seriously and aim to deliver the best possible experience. We thank you for taking the time to post and share your thoughts. If there’s anything you need help with, please reach out to us and we are more than happy to assist.

Posted 11 months ago

“Good but the packaging could have been more discrete”

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Posted 11 months ago

Thank you for your feedback and your review! We have passed your feedback along so we can strive to better improve :)

Posted 11 months ago

“unsure how to really use this product, you can’t feel the ball part of the product even on a high speed”

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Posted 1 year ago

Hey! Thank you for your review I have reached out to you to help rectify this!

Posted 1 year ago

“Amazing range. Delivery took ages though”

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Posted 1 year ago

Thank you, Kristyn, for your feedback. We are thrilled to know that you found our range to be excellent. We work hard to provide our customers with the best shopping experience and you can rest assured that we're here to help should you need anything in the future. We apologise for the delays in delivery times.

Posted 1 year ago

“Delivery was late, communication was once to notify of delay, then once to notify of the tracking number. However, the tracking number wasn’t active for about 4 days. I get it is hard to tell some times, but your email could have been clearer that it might takes days more yet before the item is travelling. The product is working and adequate”

Helpful Report

Posted 1 year ago

Thank you for your review. Sorry to hear your delivery had some delays! Please feel free to reach out to us anytime with any questions or queries. Our team works hard to ensure our customers have a hassle free and enjoyable shopping experience.

Posted 1 year ago

“Shipping packaging needs to be improved... You can feel the product in the parcel bag. It should be in a box, so it's more discrete”

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Posted 1 year ago

Hi Dane, Appreciate the feedback! We usually always add more wrapping paper. Will remind the team and apologies for any issues 😊

Posted 1 year ago

“Bought passionfruit flavoured lube. Bottle was labelled passionfruit but was actually cherry.”

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Posted 1 year ago

Appreciate your feedback about a manufacturer error!!! If you ever have any issues please email our CSR team and we can resolve for you 😊

Posted 1 year ago

“Items ordered/received were as expected, though one was missing. When I advised the team I was told I was wrong. Fortunately, it was an inexpensive item, but as this customer service experience has left a bad taste in my mouth I will not be a repeat customer.”

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Posted 1 year ago

We can see that we went through the official process with you and reviewed camera footage which showed it was sent with all items. Sorry!

Posted 1 year ago

“pretty good”

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Posted 1 year ago

Thanks for your review!!!

Posted 1 year ago

Adulttoymegastore.com.au is rated 4.3 based on 1,789 reviews