Hey there, we're very sorry to hear there was an issue with your order. We have contacted you directly to resolve this. We look forward to rectifying the error and hopefully turning your experience into a 5-star one!
“I wasn’t thrilled that the sample came with sample written all over it as I was going to gift it to someone. And the toy I got kind of hurts and wasn’t really suitable for me”
Hey there, thanks for the review! I can see you received a free sample product as part of a recent promotion. We do our best to make it clear when advertising these promotions that the free products are "promotional samples", meaning the product works exactly the same as a full priced version, but comes in basic packaging and may say "sample" on it. We appreciate your feedback and will take it on board to consider how we can better communicate these details to our customers in future.
“Very confusing to see multiple discounts and small "free" items, only to have to pick one single option/code - the oddest one was "Free delivery over X amount" being not available because I used a different discount.”
Hey there, thanks for your review and feedback regarding our promotions. We love being able to provide low prices on great brands, but because we already have the sharpest prices on the market, we can then only offer one additional promotion on top of sales pricing, in order to keep things sustainable as a business. We are always working to improve our communication of these policies to our customers, and we appreciate the opportunity to continue enhancing this in the future.
“Share satisfaction packets of lube burst all over my order. I did not order these packets and no effort was put into actually packaging them safely in either of my orders, a “gift freebie” I assume. It’s blatantly obvious you have some type of deal with SS but stop shoving these in peoples orders. Otherwise arrived in a timely fashion.”
Thank you so much for your feedback! We’re sorry to hear about the lube packets, we always include some kind of surprise and delight into everyone's package, ranging from lubricants, condoms, and even toys. Your experience is important to us, and we will definitely take your comments into account and pass your thoughts onto our warehouse manager and team as we strive to improve packaging for everyone's satisfaction. We're glad your orders arrived promptly and hope you have a more positive experience next time we see you 😊
Oh no! So sorry to hear of this, we appreciate you submitting this review to bring it to our attention. Someone from our customer care team will be reaching out to you directly via email to resolve this. Please keep an eye out for any messages heading your way 💌
Thank you for your feedback! We’re glad to hear our service and delivery met your expectations, but we're sorry to learn that the toy didn't quite meet your standards and left you dissatisfied. Your experience is important to us, and we appreciate your input as it helps us improve our 40,000+ product catalogue.
Someone from our friendly customer care team will be reaching out to you via email to see what we can do to resolve this for you, please keep an eye out! 👀
Thank you for your honest feedback and bringing this to our attention!
We're so incredibly sorry to hear about the packaging situation. We definitely understand the importance of discretion and will address this with our team as well as our courier partners to improve for the future.
Hey there, thanks for submitting this review! Someone from our friendly customer care team will be reaching out now to check in and make sure everything's okay 😊
Thank you for leaving this review! We can see that you have reached out directly to our friendly customer care team who is in the process of resolving this faulty item with you 😊
Sorry to hear that our automated system is giving you grief! All emails regarding your order such as order confirmation, tracking information, and review prompts are automatically sent out to keep you in the loop. We will check in with our marketing team to make sure you're fully unsubscribed from any of our electronic mailers and do not receive anything else 😊
Hi there, thanks for leaving us this review so we're aware of the situation! Someone from our friendly customer care team will be touching base shortly to look into this further with you. Please keep your eyes peeled for any incoming emails 👀
Hiya, thanks so much for submitting this review and bringing this to our attention! We can see that this has been marked as delivered safely now, so our customer care team will be in touch shortly to ensure that you have received and are enjoying this 😊
Hey there, thanks for your review!
Sorry to hear this, we've checked your order and tracking details and it actually looks like this arrived within our shipping time frame of 3 - 7 days! We hope that you're enjoying your purchase despite this, we know how painful it can be when you're waiting for something exciting to arrive ☺️
Hey Sean, thanks for reaching out in your review! I can see that our customer service team replied to you within two hours answering your query about batteries.
No worries though, our email oftentimes get flagged and automatically sorted into the spam/junk or promotions folder in your inbox - this is due to our business name having the words "adult toy" in it making it very easy to miss our replies. We'll flick you another email now so we can help with any other issues you may be facing 😊
“Mostly I really like ATMS but this time round, there was no size guide on a product so I had to guess. The one I ordered doesn't fit, and being intimate products makes sense there are no returns”
Hi there, thank you for your review!
We are very sorry to hear you are dissatisfied with your product. We do our best to educate customers and provide reviews so you can make the best purchase possible for you, however I understand this was not possible at the time of purchase. We have reached out to you regarding this order to look at resolution options for you 😊
“They're fine. Orders come from NZ not AU as the url would imply, and their "loyalty dollars" expire so are mostly useless unless you're rich enough to order often enough to use them before they expire, in which case you probably don't need them. Would be nice to be able to save them up for a while, especially since they can't be used alongside offers.
Also, orders consistently arrive damaged and look to have been damaged before shipping so not sure what exactly is going on in their warehouse, it's as bad as Zing. Luckily it's only crushed boxes and the items are intact but still not ideal (especially when the item has a hygiene seal, but the box was crushed so the seal was moot).”
Hi there Ehryn, thank you so much for your in depth review!
We are an international company and have multiple different domains, this is purely to help with any address issues that may occur, but also to avoid products that are specifically made for certain countries power sockets being sold in incompatible countries.
We are unable to find any past correspondence between us regarding parcels arriving damaged. In future, please get in contact with us regarding this as we would love to resolve it for you ☺️
“Throbbing Rabbit sure gets the job done but damn it's loud, sounds like a rivet gun going off. packaging is discreet but once in the house nothing discreet about this bunny”
“Everything was fine except the free bonus code I put in at checkout then disappeared after payment went through. I thought because it was free it was why it was not on the invoice. But it never came with it😞”
