“Products ok but one doesn't perform as expected. Delivery was way to long ... i done 2 orders and was not told one was coming from NZ which took way too long”
Hi Leanne - we do detail in our About page and shipping page that our warehouse is in New Zealand. Apologies for any delays you faced - many seem to be because of the situation in Australia at the moment!
“While the speed and ease of checkout was good, one of the products purchased is completely useless and not able to be used while is highly disappointing. Other two items are great.”
“All items were great no issues and good price however items are shipped from NZ so while the actual delivery time was quick the time to pack and ship the items was exceptionally show over a week from memory and that was after paying for priority.”
Hi there - Thanks for the feedback!!! I can see from your order that it was dispatched 1 day and a half after the order was made. Glad I could clarify that for you 😊
“I was not happy with my purchase. This was my first time buying sex toy on line. It was way too big for me. I even didn't open the packaging I called and ask them if I could exchange something to bit smaller and answer was no so I just wasted my money. They should have some sort of policy in place to exchange so if people like me who don't know much about the product at least there is opportunity for exchange.”
Thank you for your feedback!!! For the item that was purchased, it had all the measurements detailed clearly onsite. As per our return policy, we cannot accept returns for a change of mind. Please in the future do read the description before purchasing!
So sorry! Our review emails are sent out automatically after a certain time has passed. Seems that your order was over the Christmas period which meant a small delay.
Hi Vojta!!! So sorry about this! We can see that you have not emailed our customer service team about this so we have sent an email to rectify this situation 😊
“Easy to purchase and shipped quickly. Unfortunately the items were shipped in a plastic shipping satchel, and the wrapping did nothing to protect the boxes from being crushed. While I'm sure the items are fine, pulling out a box of condoms that looks to be run over by a truck doesn't really exude confidence.”
Have emailed you regarding this - so sorry that the couriers weren't their usual gentle selves! Anyone who has issues with their products or parcel please do contact us directly at info@adulttoymegastore.com.au and we can try our best to help 😊
Hi there Myles! We hope the product works out great for you and if there are any troubles, please get in touch with our service team and they'd love to help assist you! Thanks for shopping with us and we hope to see you again soon!
Hi there, we're sorry to hear of this issue regarding delivery. We will look into this for you and lodge an inquiry as to where your package it. Thank you for bringing this to our attention, we appreciate it and once again apologise over this issue. Thank you for your feedback regarding this matter.
