Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.29

4.3 Rating 1,922 Reviews

81 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,922 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The store is good the vibrator I got doesn’t do it for meNext time I will get a better one for me”

Helpful Report

Posted 3 years ago

Thanks for your honest feedback!!! Feel free to leave a product review onsite so others know which product you are detailing 😊

Posted 3 years ago

“product fine, postage super slow”

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Posted 3 years ago

Appreciate the feedback!!! Your parcel delivered within the timeframe we advertise onsite - feel free to select the express option next time 😊

Posted 3 years ago

“I was not happy with my purchase. This was my first time buying sex toy on line. It was way too big for me. I even didn't open the packaging I called and ask them if I could exchange something to bit smaller and answer was no so I just wasted my money. They should have some sort of policy in place to exchange so if people like me who don't know much about the product at least there is opportunity for exchange.”

Helpful Report

Posted 4 years ago

Thank you for your feedback!!! For the item that was purchased, it had all the measurements detailed clearly onsite. As per our return policy, we cannot accept returns for a change of mind. Please in the future do read the description before purchasing!

Posted 4 years ago

“My product was faulty, waiting to see how long it will take to get a replacement. Easy to shop and sent quickly”

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Posted 4 years ago

We have already emailed you back concerning this! Thank you for getting in contact with us so quickly so we can also sort this as fast as possible 😊

Posted 4 years ago

“Timely postage. Items exactly as described. Packaging on one item was very poor however, with the box broken, open and badly damaged.”

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Posted 4 years ago

Thank you for letting us know!!! We have emailed you regarding this. In the future, please email us directly for us to sort it out quickly 😊

Posted 4 years ago

“I haven’t received my product yet and I’m already being harassed for a review”

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Posted 4 years ago

So sorry! Our review emails are sent out automatically after a certain time has passed. Seems that your order was over the Christmas period which meant a small delay.

Posted 4 years ago

“One of the product Satisfier 2 will not charge up. One of the contacts doesn't protruding out of the body, no contact with the charger.”

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Posted 4 years ago

Hi Vojta!!! So sorry about this! We can see that you have not emailed our customer service team about this so we have sent an email to rectify this situation 😊

Posted 4 years ago

“Easy to purchase and shipped quickly. Unfortunately the items were shipped in a plastic shipping satchel, and the wrapping did nothing to protect the boxes from being crushed. While I'm sure the items are fine, pulling out a box of condoms that looks to be run over by a truck doesn't really exude confidence.”

Helpful Report

Posted 4 years ago

Have emailed you regarding this - so sorry that the couriers weren't their usual gentle selves! Anyone who has issues with their products or parcel please do contact us directly at info@adulttoymegastore.com.au and we can try our best to help 😊

Posted 4 years ago

“Hmmm still testing my purchase and hope it will perform as expected maybe a design fault but time will tell (excuse the pun)”

Helpful Report

Posted 4 years ago

Hi there Myles! We hope the product works out great for you and if there are any troubles, please get in touch with our service team and they'd love to help assist you! Thanks for shopping with us and we hope to see you again soon!

Posted 4 years ago

“Slow but good”

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Posted 4 years ago

Despite it being slow, we're stoked to hear you think the item is good. Keep on enjoying your new toy and we hope to see you again, Isabel! Cheers!

Posted 4 years ago

“Delivery delays”

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Posted 4 years ago

Hi there, we're sorry to hear of this issue regarding delivery. We will look into this for you and lodge an inquiry as to where your package it. Thank you for bringing this to our attention, we appreciate it and once again apologise over this issue. Thank you for your feedback regarding this matter.

Posted 4 years ago

“The quality of the item and timing of delivery was great. But I was expecting the collar to be black not tan so was disappointed.”

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Posted 4 years ago

Sorry to hear of the colouration issue. We will look into this to see where the issue occurred as a way to resolve this matter. We hope you enjoy the item however as the quality is still great as we'd really love for you to have fun with the collar! Thanks for your feedback and we appreciate that you have brought this to our attention.

Posted 4 years ago

“Can’t review an item I haven’t received! Order over 2 weeks ago via express post and nothing yet.”

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Posted 4 years ago

We are sorry to hear of this postage issue, Jacqui. We will look into this for you and get to the bottom of where your order is ASAP. Thank you for bringing this to our attention. Hold tight and look out for an email from our service team. Cheers.

Posted 4 years ago

“Fine but it said express shipping was like 5 days including covid delays and this was not the case. Took much longer. What's the point of paying extra for express?”

Helpful Report

Posted 4 years ago

Hi there. We are sorry to hear of this delay and apologise to you for it. As the COVID situation is ongoing, there are unfortunately parameters out of our control which may be causing these issues. We still apologetic over this however and will investigate this issue for you to get your items to you ASAP. Look out for an email from our service team regarding this matter and we'll resolve this issue as soon as we can. Thank you for your patience.

Posted 4 years ago

“So many emails!!! Buying DISCRETE is not possible.”

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Posted 4 years ago

Hi there, we're sorry to hear of this issue regarding the emails. This feedback will be passed on to the appropriate team and looked into further. Thank you for leaving your feedback.

Posted 4 years ago

“Postage was fast”

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Posted 4 years ago

Glad to hear you received your package quickly! Thanks for the review.

Posted 4 years ago

“Whilst my first order was despatched quickly, thier inability to communicate and/or willingness to assist when there are issues, overshadows the speed. I will not order again. I have since found a site that gets on to issues extremely quickly and do everything they can to sort out any issues quickly.”

Helpful Report

Posted 4 years ago

Hi there Paul, we're sorry to head of this issue which occurred during the process of your order. We apologise for any inconvenience caused and would be very keen to look in to your issue. Please hold tight and we'll get an email to you regarding this. Thanks for your feedback.

Posted 4 years ago

“No instructions with item so thought to start with it didn't work. Got it working and well it's ok”

Helpful Report

Posted 4 years ago

Sorry to hear of this, Tania. We will look into this for you and we appreciate you bringing this to our attention. If you have any further issues with the item, please get in touch with us and we'll sort them out ASAP. Thank you for the feedback.

Posted 4 years ago

“fast delivery, overall it was okay”

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Posted 4 years ago

Glad to hear your item quickly delivered, however, we're sorry to hear your order was just okay. We'd love to help you find the perfect pleasure product so if you happen to stop by again in the future, please don't hesitate to get in touch with our service team and they'd love to assist you! Thank you for shopping with us and for the feedback!

Posted 4 years ago

“The box was marked and worn. If it was in a store I wouldn’t have bought it. Made me question if the box had Been opened before although the stickers were intact.”

Helpful Report

Posted 4 years ago

Sorry to hear of this issue! Due to the transit journey, sometimes the packages may encounter rough conditions which are unfortunately out of our control. We apologise for this regardless though and can assure you that our products are never opened due to the nature of the items we provide. We have sent you correspondence regarding this so please keep an eye out and we'll get to the bottom of this issue ASAP. Thank you for your patience.

Posted 4 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,922 reviews