Thank you for your feedback about Adulttoymegastore. we apologise for the delays in your order getting to you! I am glad to see this has now been delivered!
“You have a very good range of products, the delivery time was exactly as stated.
The prices seem okay and if anything they are less than other stores
My only complaint is after receiving a faulty non-working item, I reported it and expected a very quick resolution. Only after making a video showing the item not working did I get a refund ! Don't you believe your customers these days ? and all this took 7 days to clear up.
You need to look at how some of your competitors work on replacements or refunds, they clear things up in an hour or less and everyone is happy”
Thank you for your review! We deeply appreciate your feedback and understand your frustration, our policy for faulty products is listed on our site and is just a simple procedure that involves a short clip of the product not working and then we will rectify the issue for you as soon as we can! We require this proof of fault to be able to process a warranty claim with the supplier, it is cheaper, faster and more sustainable to request a video and then request the product returned so we can test the product. We always strive to provide the best service and we apologise you do not feel that we achieved this.
Thank you for your review! We are sorry you were not satisfied with how discrete your parcel was.
Discretion is super important to our customers and us - the only details available on our parcels are the recipient details (name and address), with no branding or details of what's inside.
We also have a video on our shipping info page that shows what our average parcel looks like - if you believe this is not what you received please contact us so we can investigate this further :)
“Could have better tracking details and in the email it could say what you have brought, other then that my partner loves her new toy for when I'm away for work 😀”
Thank you for your positive feedback about Adulttoymegastore! We strive to be the preferred e-commerce destination for adult toys and we are so delighted you appreciate the selection, quality and pricing. We take customer service very seriously and aim to deliver the best possible experience. We thank you for taking the time to post and share your thoughts. If there’s anything you need help with, please reach out to us and we are more than happy to assist.
Thank you, Kristyn, for your feedback. We are thrilled to know that you found our range to be excellent. We work hard to provide our customers with the best shopping experience and you can rest assured that we're here to help should you need anything in the future. We apologise for the delays in delivery times.
“Delivery was late, communication was once to notify of delay, then once to notify of the tracking number. However, the tracking number wasn’t active for about 4 days.
I get it is hard to tell some times, but your email could have been clearer that it might takes days more yet before the item is travelling.
The product is working and adequate”
Thank you for your review. Sorry to hear your delivery had some delays! Please feel free to reach out to us anytime with any questions or queries. Our team works hard to ensure our customers have a hassle free and enjoyable shopping experience.
“Items ordered/received were as expected, though one was missing. When I advised the team I was told I was wrong. Fortunately, it was an inexpensive item, but as this customer service experience has left a bad taste in my mouth I will not be a repeat customer.”
“Express Delivery of one item took a week longer due to a bad address yet was the same exact address of the other item which recived after 2 days. Probably DHL issue more than ATMS”
“Efficient delivery, but the strapon material was too hard and ending being painful, my wife end up putting it in the bin on the 1st try. Disappointing. We could not return it as we had opened the package and used it once.
Y.”
Hi there! We have checked your order and can see that the promotion code was not entered correctly - this was why it did not arive. Glad I could clarify for you :)
“Prompt customer service reply but it would have been good to know it was being shipped from NZ as it would have influenced my decision of where to buy from.
The toy was a bit of a fail - just too much going on and also took some manouvering to get it right. Would be easier to go with a basic toy and just add on.”
