Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.29

4.3 Rating 1,922 Reviews

81 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,922 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing range. Delivery took ages though”

Helpful Report

Posted 2 years ago

Thank you, Kristyn, for your feedback. We are thrilled to know that you found our range to be excellent. We work hard to provide our customers with the best shopping experience and you can rest assured that we're here to help should you need anything in the future. We apologise for the delays in delivery times.

Posted 2 years ago

“Delivery was late, communication was once to notify of delay, then once to notify of the tracking number. However, the tracking number wasn’t active for about 4 days. I get it is hard to tell some times, but your email could have been clearer that it might takes days more yet before the item is travelling. The product is working and adequate”

Helpful Report

Posted 2 years ago

Thank you for your review. Sorry to hear your delivery had some delays! Please feel free to reach out to us anytime with any questions or queries. Our team works hard to ensure our customers have a hassle free and enjoyable shopping experience.

Posted 2 years ago

“Shipping packaging needs to be improved... You can feel the product in the parcel bag. It should be in a box, so it's more discrete”

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Posted 2 years ago

Hi Dane, Appreciate the feedback! We usually always add more wrapping paper. Will remind the team and apologies for any issues 😊

Posted 2 years ago

“Bought passionfruit flavoured lube. Bottle was labelled passionfruit but was actually cherry.”

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Posted 2 years ago

Appreciate your feedback about a manufacturer error!!! If you ever have any issues please email our CSR team and we can resolve for you 😊

Posted 2 years ago

“Items ordered/received were as expected, though one was missing. When I advised the team I was told I was wrong. Fortunately, it was an inexpensive item, but as this customer service experience has left a bad taste in my mouth I will not be a repeat customer.”

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Posted 2 years ago

We can see that we went through the official process with you and reviewed camera footage which showed it was sent with all items. Sorry!

Posted 2 years ago

“pretty good”

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Posted 2 years ago

Thanks for your review!!!

Posted 2 years ago

“Express Delivery of one item took a week longer due to a bad address yet was the same exact address of the other item which recived after 2 days. Probably DHL issue more than ATMS”

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Posted 2 years ago

Thanks Jeremy for your honest review! Sorry that there was a delay with the shipping this time.

Posted 2 years ago

“Efficient delivery, but the strapon material was too hard and ending being painful, my wife end up putting it in the bin on the 1st try. Disappointing. We could not return it as we had opened the package and used it once. Y.”

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Posted 2 years ago

“Didn’t receive the free vibe from the promotion”

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Posted 3 years ago

Hi there! We have checked your order and can see that the promotion code was not entered correctly - this was why it did not arive. Glad I could clarify for you :)

Posted 3 years ago

“i have had to wait quite a while for my items and am yet to use them”

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Posted 3 years ago

Please always email us directly if you are having any issues with your order :)

Posted 3 years ago

“Prompt customer service reply but it would have been good to know it was being shipped from NZ as it would have influenced my decision of where to buy from. The toy was a bit of a fail - just too much going on and also took some manouvering to get it right. Would be easier to go with a basic toy and just add on.”

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Posted 3 years ago

Thanks for your feedback!!! We display onsite where our warehouse is based :)

Posted 3 years ago

“The box could’ve been abit sturdier with the contents it contained it was almost breaking through the bottom, other than that awesome toys and awesome service”

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Posted 3 years ago

Thanks for your feedback!!! Will pass along to the team :)

Posted 3 years ago

“Should arrive with batteries!”

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Posted 3 years ago

Thanks for your feedback!!! Products without batteries will usually state in the description :)

Posted 3 years ago

“Could be a little stronger and rechargeable, though I did get it for free.”

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Posted 3 years ago

Feel free to leave a product review onsite so that other customers know which toy you had this experience with :)

Posted 3 years ago

“A bit disappointed that the waterproof wet and wild kit didn't come with any of the oil or lubricant or toy cleaner that was advertised as being included in this package.”

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Posted 3 years ago

“Well, my new pink toy is nice BUT its quite loud! Wish it could b a little quieter. Might have to purchase a much quieter toy”

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Posted 3 years ago

Appreciate your feedback!!! Feel free to leave a product review so other customers know which one you had this experience with 😊

Posted 3 years ago

“Overall, pleased with the product, the price, and the item was dispatched at a reasonable speed to Australia. I was disappointed that despite using the .com.au site, they did not make clear during the selection, purchasing, or shipping process that the items were coming from NZ, nor that they were billing from NZ, which resulted in an unexpected overseas transaction charge on my credit card. To be fair, the website does explain that they are based in NZ if you go searching for that in their footer links, but as someone who has been in e-commerce, I know it's not that difficult to make it more clear, and it's misleading to not do so when you are using a country-specific website (.com.au) that targeted me in Aus through google ads. I contacted the company to alert them to this fact and request a rebate for the fee, to which they promptly responded saying basically, "Not our fault, it says so on the website"...”

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Posted 3 years ago

Thank you for your feedback!!! Will pass along this feedback to management as we always are trying to improve our website 😊

Posted 3 years ago

“Would be 5 stars but the packaging was so poor some of my items arrived damaged. Won't be back for another purchase.”

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Posted 3 years ago

“Products were amazing but when I received my order the boxes were badly damaged”

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Posted 3 years ago

“Great product But slow on delivery”

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Posted 3 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,922 reviews