Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.29

4.3 Rating 1,973 Reviews

81 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow delivery...have not received the product as yet”

Helpful Report

Posted 2 years ago

Thank you for your feedback about Adulttoymegastore. we apologise for the delays in your order getting to you! I am glad to see this has now been delivered!

Posted 2 years ago

“You have a very good range of products, the delivery time was exactly as stated. The prices seem okay and if anything they are less than other stores My only complaint is after receiving a faulty non-working item, I reported it and expected a very quick resolution. Only after making a video showing the item not working did I get a refund ! Don't you believe your customers these days ? and all this took 7 days to clear up. You need to look at how some of your competitors work on replacements or refunds, they clear things up in an hour or less and everyone is happy”

Helpful Report

Posted 2 years ago

Thank you for your review! We deeply appreciate your feedback and understand your frustration, our policy for faulty products is listed on our site and is just a simple procedure that involves a short clip of the product not working and then we will rectify the issue for you as soon as we can! We require this proof of fault to be able to process a warranty claim with the supplier, it is cheaper, faster and more sustainable to request a video and then request the product returned so we can test the product. We always strive to provide the best service and we apologise you do not feel that we achieved this.

Posted 2 years ago

“They didn't bother to ship the product in discreet packaging.”

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Posted 2 years ago

Thank you for your review! We are sorry you were not satisfied with how discrete your parcel was. Discretion is super important to our customers and us - the only details available on our parcels are the recipient details (name and address), with no branding or details of what's inside. We also have a video on our shipping info page that shows what our average parcel looks like - if you believe this is not what you received please contact us so we can investigate this further :)

Posted 2 years ago

“The product is ok the lack of ribbing is disappointing. Spend the extra on a fleshtorch”

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Posted 2 years ago

Thank you for your review of adulttoymegastore! We are sorry to hear that this toy did not meet your expectations! We appreciate your feedback!

Posted 2 years ago

“Poor at returning voice messages and emails. I would like to return something that has arrived damaged but am struggling with what to do.”

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Posted 2 years ago

Hi There! We have reached out to you regarding this so we can help rectify :)

Posted 2 years ago

“Could have better tracking details and in the email it could say what you have brought, other then that my partner loves her new toy for when I'm away for work 😀”

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Posted 2 years ago

Thank you for your positive feedback about Adulttoymegastore! We strive to be the preferred e-commerce destination for adult toys and we are so delighted you appreciate the selection, quality and pricing. We take customer service very seriously and aim to deliver the best possible experience. We thank you for taking the time to post and share your thoughts. If there’s anything you need help with, please reach out to us and we are more than happy to assist.

Posted 2 years ago

“Good but the packaging could have been more discrete”

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Posted 2 years ago

Thank you for your feedback and your review! We have passed your feedback along so we can strive to better improve :)

Posted 2 years ago

“unsure how to really use this product, you can’t feel the ball part of the product even on a high speed”

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Posted 2 years ago

Hey! Thank you for your review I have reached out to you to help rectify this!

Posted 2 years ago

“Amazing range. Delivery took ages though”

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Posted 2 years ago

Thank you, Kristyn, for your feedback. We are thrilled to know that you found our range to be excellent. We work hard to provide our customers with the best shopping experience and you can rest assured that we're here to help should you need anything in the future. We apologise for the delays in delivery times.

Posted 2 years ago

“Delivery was late, communication was once to notify of delay, then once to notify of the tracking number. However, the tracking number wasn’t active for about 4 days. I get it is hard to tell some times, but your email could have been clearer that it might takes days more yet before the item is travelling. The product is working and adequate”

Helpful Report

Posted 2 years ago

Thank you for your review. Sorry to hear your delivery had some delays! Please feel free to reach out to us anytime with any questions or queries. Our team works hard to ensure our customers have a hassle free and enjoyable shopping experience.

Posted 2 years ago

“Shipping packaging needs to be improved... You can feel the product in the parcel bag. It should be in a box, so it's more discrete”

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Posted 3 years ago

Hi Dane, Appreciate the feedback! We usually always add more wrapping paper. Will remind the team and apologies for any issues 😊

Posted 3 years ago

“Bought passionfruit flavoured lube. Bottle was labelled passionfruit but was actually cherry.”

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Posted 3 years ago

Appreciate your feedback about a manufacturer error!!! If you ever have any issues please email our CSR team and we can resolve for you 😊

Posted 3 years ago

“Items ordered/received were as expected, though one was missing. When I advised the team I was told I was wrong. Fortunately, it was an inexpensive item, but as this customer service experience has left a bad taste in my mouth I will not be a repeat customer.”

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Posted 3 years ago

We can see that we went through the official process with you and reviewed camera footage which showed it was sent with all items. Sorry!

Posted 3 years ago

“pretty good”

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Posted 3 years ago

Thanks for your review!!!

Posted 3 years ago

“Express Delivery of one item took a week longer due to a bad address yet was the same exact address of the other item which recived after 2 days. Probably DHL issue more than ATMS”

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Posted 3 years ago

Thanks Jeremy for your honest review! Sorry that there was a delay with the shipping this time.

Posted 3 years ago

“Efficient delivery, but the strapon material was too hard and ending being painful, my wife end up putting it in the bin on the 1st try. Disappointing. We could not return it as we had opened the package and used it once. Y.”

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Posted 3 years ago

“Didn’t receive the free vibe from the promotion”

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Posted 3 years ago

Hi there! We have checked your order and can see that the promotion code was not entered correctly - this was why it did not arive. Glad I could clarify for you :)

Posted 3 years ago

“i have had to wait quite a while for my items and am yet to use them”

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Posted 3 years ago

Please always email us directly if you are having any issues with your order :)

Posted 3 years ago

“Prompt customer service reply but it would have been good to know it was being shipped from NZ as it would have influenced my decision of where to buy from. The toy was a bit of a fail - just too much going on and also took some manouvering to get it right. Would be easier to go with a basic toy and just add on.”

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Posted 3 years ago

Thanks for your feedback!!! We display onsite where our warehouse is based :)

Posted 3 years ago

“The box could’ve been abit sturdier with the contents it contained it was almost breaking through the bottom, other than that awesome toys and awesome service”

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Posted 3 years ago

Thanks for your feedback!!! Will pass along to the team :)

Posted 3 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,973 reviews