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Adulttoymegastore.com.au Reviews

4.3 Rating 1,792 Reviews

82 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

4.3

Based on 1,792 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Adulttoymegastore.com.au 5 star review on 5th August 2022

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of my products wasn't in a sealed package and also didn't turn off. If the batteries were in it was going, the on/off button did nothing. I couldn't be bothered filming video of the broken product so I just took the loss. 3 stars because the other product I purchased is great.”

Posted 2 years ago

“Probably need to be upfront with Australian customers that you are in NZ and shipping is international. More from a time perspective rather than cost.”

Posted 2 years ago

Hi there - we detail in the About and shipping page that we are based in NZ. All delivery timeframes are from data which shows when most Aus customers receive their toys ☺

Posted 2 years ago

“Toy arrived broken but still useable. Fast postage”

Posted 2 years ago

Thank you for letting us know!! Please email us directly if you would like our customer care team to resolve anything for you 😊

Posted 2 years ago

“Tried to order something else amd use my credits I had and there was issues so never go to use my credits or purchase other products”

Posted 2 years ago

“Delivery took a bit longer then expected but it was during the lockdown so the delay was probably more due to the carrier”

Posted 2 years ago

“Products were good, but I paid extra for 3 day express shipping and items took 6 days to get to my houE”

Posted 2 years ago

Thank you for your feedback!!! It looks like there was an unforeseen delay in your area - sorry about that!

Posted 2 years ago

“Packages came crumbled up and just smooshed in the box. Not impressed with the delivery of the food. Products are good though and at a good price.”

Posted 2 years ago

Thank you for the feedback - so sorry about that, seems like an issue while in transit! Have emailed you regarding this 😊

Posted 2 years ago

So sorry if that is the case - we do check all parcels before sending! I have emailed you directly regarding this.

Posted 2 years ago

“Products ok but one doesn't perform as expected. Delivery was way to long ... i done 2 orders and was not told one was coming from NZ which took way too long”

Posted 2 years ago

Hi Leanne - we do detail in our About page and shipping page that our warehouse is in New Zealand. Apologies for any delays you faced - many seem to be because of the situation in Australia at the moment!

Posted 2 years ago

“It’s very small”

Posted 2 years ago

If you would like to leave a product review - please use our site to do this or get in contact with us if there is an issue.

Posted 2 years ago

“While the speed and ease of checkout was good, one of the products purchased is completely useless and not able to be used while is highly disappointing. Other two items are great.”

Posted 2 years ago

Hi there - we are resolving this with you via email. We always resolve issues for customers, we are extra quick if you contact us directly 😊

Posted 2 years ago

“After paying for quick delivery it took ages”

Posted 2 years ago

So sorry there was a 1 day delay on your order! Thank you for letting us know 😊

Posted 2 years ago

“Got the package stuff leaking every were”

Posted 2 years ago

We have emailed you regarding this - so sorry about that damage during transit.

Posted 2 years ago

“All items were great no issues and good price however items are shipped from NZ so while the actual delivery time was quick the time to pack and ship the items was exceptionally show over a week from memory and that was after paying for priority.”

Posted 2 years ago

Hi there - Thanks for the feedback!!! I can see from your order that it was dispatched 1 day and a half after the order was made. Glad I could clarify that for you 😊

Posted 2 years ago

“Unfortunately my wife didn’t like the product. Her words were “it like getting a Pap smear” Not exactly what you want to hear.”

Posted 2 years ago

Thank you for your feedback! Please leave a product review onsite as these reviews are based on our service 😊

Posted 2 years ago

“The store is good the vibrator I got doesn’t do it for meNext time I will get a better one for me”

Posted 2 years ago

Thanks for your honest feedback!!! Feel free to leave a product review onsite so others know which product you are detailing 😊

Posted 2 years ago

“product fine, postage super slow”

Posted 2 years ago

Appreciate the feedback!!! Your parcel delivered within the timeframe we advertise onsite - feel free to select the express option next time 😊

Posted 2 years ago

“I was not happy with my purchase. This was my first time buying sex toy on line. It was way too big for me. I even didn't open the packaging I called and ask them if I could exchange something to bit smaller and answer was no so I just wasted my money. They should have some sort of policy in place to exchange so if people like me who don't know much about the product at least there is opportunity for exchange.”

Posted 3 years ago

Thank you for your feedback!!! For the item that was purchased, it had all the measurements detailed clearly onsite. As per our return policy, we cannot accept returns for a change of mind. Please in the future do read the description before purchasing!

Posted 3 years ago

“My product was faulty, waiting to see how long it will take to get a replacement. Easy to shop and sent quickly”

Posted 3 years ago

We have already emailed you back concerning this! Thank you for getting in contact with us so quickly so we can also sort this as fast as possible 😊

Posted 3 years ago

“Timely postage. Items exactly as described. Packaging on one item was very poor however, with the box broken, open and badly damaged.”

Posted 3 years ago

Thank you for letting us know!!! We have emailed you regarding this. In the future, please email us directly for us to sort it out quickly 😊

Posted 3 years ago

“I haven’t received my product yet and I’m already being harassed for a review”

Posted 3 years ago

So sorry! Our review emails are sent out automatically after a certain time has passed. Seems that your order was over the Christmas period which meant a small delay.

Posted 3 years ago

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Adulttoymegastore.com.au is rated 4.3 based on 1,792 reviews