Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.29

4.3 Rating 1,922 Reviews

81 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,922 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You need to have a list of where your stock is. I wouldn't have brought it of I knew it was coming from new Zealand to Australia”

Helpful Report

Posted 3 years ago

We detail onsite in the About and shipping page that our warehouse is currently based in New Zealand. Sorry if that was a suprise!

Posted 3 years ago

“I don't know what is wrong but I still have not received the item. And AuPost shows they are returning the item to the sender as they have placed a wrong address on the item.”

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Posted 3 years ago

Oh no - we can see you have not emailed us directly, so we have contacted you so we can resolve this 😊

Posted 3 years ago

“Still haven’t received and I ordered 3 weeks ago”

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Posted 3 years ago

“Still haven't received my order”

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Posted 3 years ago

So sorry your order had a few delays! Thank you for your understanding.

Posted 3 years ago

“Product was faulty upon delivery”

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Posted 3 years ago

We have emailed you reagrding this so we can get this matter resolved :)

Posted 3 years ago

“Hello Presentation of the packages upon arrival as they were for Christmas presents, Candle smashed, boxes toys came in damaged and crumpled. candle was thrown out and I replaced the boxes on the other toys, not ideal but it is what it is. All they were wrapped in was a brown piece of paper and and thrown in a plastic shipping bag. At the time never expected to give a review so dont have pictures.”

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Posted 3 years ago

Oh no!!! If you email your customer service team when something like this happens they will always help in that situation 😊

Posted 3 years ago

“Very unhappy with the packing process and postage this time”

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Posted 3 years ago

Thanks Justin for your feedback! I can see that your parcel was delivered within the advertised timeframe 😊

Posted 3 years ago

“Very hard to be upbeat as the vibrator was sent without a power cord. When I told the team they did send a power cord however the vibrator didn’t work. I’ve been in touch again and have yet to hear back this time. All in all I want to be sent a vibrator that works. It’s been over a month.”

Helpful Report

Posted 3 years ago

So sorry if you have had issues! Our customer service team email you back a few days ago to resolve this issue. We would love to solve this situation 😊

Posted 3 years ago

“Too small, not as good as advertised and the vibrations don't feel as good as they should”

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Posted 3 years ago

Thank you for your feedback - please leave a product review onsite so others can understand what you are referencing :)

Posted 3 years ago

“Gigantic pump pack of lube arrived without the lid screwed on correctly, and by that I mean, cross-threaded and crooked. You can imagine what happened.”

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Posted 3 years ago

As we have not been emailed regarding this, we have reached out to resolve this for you :)

Posted 3 years ago

“Did not come with battery”

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Posted 3 years ago

We detail in the description onsite that this does not come with batteries - sorry for any confusion!

Posted 3 years ago

“Double paid me for this order. Was so embarrassing to chase this up. No help from this business and no sympathy. Very uncomfortable to go through.”

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Posted 3 years ago

We have been in email contact with you and have explained this was a Pay Pal issue - all added charges were refunded back in July. Sorry if this experience was frustrating!

Posted 3 years ago

“time taken for delivery.”

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Posted 3 years ago

Thank you for your patience! Many parcels were delayed due to lockdowns.

Posted 3 years ago

“Still have not received it even though I paid for express post”

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Posted 3 years ago

We can see that there have been delays due to lockdowns - so sorry! Feel free to email us if it does not arrive and we can resolve this for you 😊

Posted 3 years ago

“I was sent another reminder to complete a review and so will however want to be honest if I am going to submit one. Whilst it was all sorted in the end and a refund given, there was an impression they were attempting to draw out the returns process and avoid a refund, to the extent that after my first 4 contacts I had considered just leaving it as it was made overly complicated and drawn out. Would not recommend to friends and would choose another company that is order from in the future who has better (more proactive) customer service.”

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Posted 3 years ago

Hi there we like to offer replacements first as part of our return policy so our customers do not miss out! Sorry if it took longer than the usual 24 hours - we have been busy over the lockdown. Appreciate your feedback!

Posted 3 years ago

“literally feels like it’s jackhammering my clit- it’s either too much or not enough. not a fan”

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Posted 3 years ago

We appreciate your honesty! We would recommend to write a product review online 😊

Posted 3 years ago

“Disappointed as I ordered a few items as a gift for a bride to be and when they arrived all the packaging was crumbled squished and one even busted open on the end completely. This ment I couldn't give her these gifts it just looked distasteful and cheap . Such a shame”

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Posted 3 years ago

We have emailed you as we can see you did not contact us about this - so sorry that happened we would love to resolve this for you 😊

Posted 3 years ago

“The product worked as advertised at first but when used in water it was not submersible waterproof as advertised and damaged the motor. This seems to be a common issue with this product.”

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Posted 3 years ago

Please in the future email us about this - we have emailed you so we can resolve this for you 😊

Posted 3 years ago

“Placed 2 orders in the same day. Got one but not the other. Made an enquirey and still no answer 1 week later”

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Posted 4 years ago

We are very sorry there has been a delay with your parcel! Last week we did make contact with you and have submitted an enquiry with the couriers.

Posted 4 years ago

“After hearing people rave about the satisfyer 2 I wanted to get one. Unfortunately I can’t seem to get it to work. Reading reviews makes me think I’ve purchased a faulty one. It takes me ages to position it and still then I don’t orgasm. I orgasm regularly with toys and I am just not feeling it at all. I’m very dissatisfied and disappointed.”

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Posted 4 years ago

Thank you for your honest feedback!!! If you do have issues with a product please do review it on the product page on our site. This review system is for our services not for personal concerns of the products 😊

Posted 4 years ago

Adulttoymegastore.com.au is rated 4.3 based on 1,922 reviews