“I haven't received my order, its been returned to sender due to an incorrect address. When I contacted customers service, they told me I entered my own address in wrong. I know for a fact I didn't. Now I'm being offered a refund less of 30% or redelivery for another shipment fee!
Not fair. I won't be purchasing anything from you again!”
Thanks for the review - we pride ourselves in having a high standard of service and customer services, and we are sorry that your shopping experience with us did not meet these. We do not edit customer addresses unless a customer requests it; in this case the order was submitted without a unit number, which is why it wasn't able to be delivered.
“Photos and descriptions very minimal and vague. Vibrator will be going in the bin. So small I would actually expect more from Temu and charger ridiculous as it won’t stay attached. Pretty disappointed.”
Hey there, we're sorry to hear you've got a faulty product! I've flicked you an email so we can help resolve the issue and organise a replacement for you that works. Reviews.io is designed to review our services, so we'd appreciate if you would consider amending your review to reflect your experience once we've resolved your issue. Thank you :)
“I ordered and paid 15 days ago and not yet received my order while the website states delivery in 2-4 busness days! I have spent so much time in email exchanges it is unacceptable customer service. What do I get? an apology. My other adult store purchases have arrived within 4 days, very reliable. This cannot be said of Adulttoymegastore, I have been informed it will take several more business days to resolve while they contact their courier networks. No compensatin offered! Please cancel and refund my order I no longer wish to deal with your service, you have taken up way too mjuch of my time which you appear to have very little respect for.”
Hey there, thanks for your review. I understand that this matter has been resolved and you have been refunded in full due to your order being lost in transit, but I would like to apologise again for your experience. We understand it is frustrating when things don't go as they should, and we do our best to advocate for our customers to our courier partners and get resolution as soon as possible. We do respect your time and are always endeavoring to rectify any order issues for our customers, as we appreciate your time and patronage greatly. If we do see you again in future, we'll be sure to do our best to give you a better experience.
Hey there, thanks for your review! I have looked into your order and can see that delivery was a day later than expected. I apologise if this caused any inconvenience, please do let us know if there were any further issues as we'd love to turn that meh into a wow!
“I wasn’t thrilled that the sample came with sample written all over it as I was going to gift it to someone. And the toy I got kind of hurts and wasn’t really suitable for me”
Hey there, thanks for the review! I can see you received a free sample product as part of a recent promotion. We do our best to make it clear when advertising these promotions that the free products are "promotional samples", meaning the product works exactly the same as a full priced version, but comes in basic packaging and may say "sample" on it. We appreciate your feedback and will take it on board to consider how we can better communicate these details to our customers in future.
“Still have not received my purchase, now unable to talk to anyone on phone. Time to hit Facebook about your service. I expect to hear from you before the weekend or this will hit the social media Yutta Salta”
Hey Yutta, thanks for your review and sorry that your experience with us left you feeling only one star! I can see we spoke to you on the phone and raised an enquiry into the shipment of your order on December 16th, and it was delivered the next day. Apologies again that there was an issue with your order while it was in transit. We hope you are now enjoying your new products, and we can do better next time.
“Very confusing to see multiple discounts and small "free" items, only to have to pick one single option/code - the oddest one was "Free delivery over X amount" being not available because I used a different discount.”
Hey there, thanks for your review and feedback regarding our promotions. We love being able to provide low prices on great brands, but because we already have the sharpest prices on the market, we can then only offer one additional promotion on top of sales pricing, in order to keep things sustainable as a business. We are always working to improve our communication of these policies to our customers, and we appreciate the opportunity to continue enhancing this in the future.
Hey there, thanks for your review. We've reached out to you via email to assist with your faulty product. Our Customer Care Team are always here to make things right!
