Thank you for your amazing review, Tim! The Lucent glass range is such a stunning choice. We appreciate your support and can’t wait for your next shop! 💎
Thank you for your feedback! We're glad to hear you enjoyed our products. We appreciate your patience with the delivery time and are constantly working to improve these services 😊
“Package is more than 10 business days past dispatch and still no sign of it. Contacted customer care but they have been silent and online chat is closed during their business hours. Very disappointing.”
Thanks for getting in contact with our team via email and phone! They are on the case and getting the incomplete and incorrect delivery address amended with our courier partners ASAP and working to expedite your order to you now. Please keep an eye out for updates via email! 💌
Hey there, thanks for submitting this review! Someone from our friendly customer care team will be reaching out now to check in and make sure everything's okay 😊
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your shop with ATMS! Speedy postage and discreet packaging are our priorities 😊
“The product was described as one thing next to the main picture of what it looked like, it also had particular dimensions written in that description. On recieving the product, it was not what it was advertised to be. It was advertised as a vibrator, with dimensions of 12cm by 3.5cm, but when I recieved the item, it was only about 4.7cm by 2.6cm and was definately NOT a vibrator but a ball inside a shape.”
Hi Wayne, thank you so much for leaving this review and brining this issue to our attention! We are so incredibly sorry to hear of your experience. We can see that you have not reached out directly to us, so one of our customer care team members will be reaching out to you directly to resolve this. Please keep your eyes peeled for an incoming email 💌
Thank you for the kind words and appreciation of our tracking update system! We know how exciting it can be to purchase one of our many products, so we like to let you know where it is at every step 😊
“Quick hassle free postage but the description was a little off, because out of 7.8 inch only 6 inch is actually the shaft as the handle takes the final 1.8 inch so only 6 inch usable but still looks to be quality construction glass.”
Thank you so much for the kindly worded feedback on your glass massager from Lucent! ✨ We'll make sure our content team hears your thoughts regarding clearer and more in-depth information on each individual product. It's a task considering we sell a massive 40,000+ items, but if anyone is up to the task it's definitely the ATMS team! 😊
Hi there! Thanks so much for your kind review! We know how painfully long express shipping can feel when you're purchasing something as fun and exciting as the items we sell. We hope that you're enjoying them, and that they were well worth the wait 😉
Thanks for leaving us this review and for bringing it to our attention! I can see that you have already reached out to our friendly customer care who is currently in the process of resolving this with you 😊
Thank you for your review! We'd love to know what we could improve on to add one more star to your rating - please do not hesitate to reach out to our friendly customer care team if you are experiencing any issues with your order 🌠
Thank you so much for your kind review! Our team works hard to ensure everything runs smoothly for our customers, so we're stoked to hear your experience when shopping with ATMS. We look forward to serving you again soon! Enjoy your purchase! 🥳
We're so glad to hear that you've been having a smooth experience with us, David! We really appreciate all your support and kind words. Our team works super hard to ensure everything ships out as expected, and it's fantastic to know that you’ve never had any issues. Thanks for choosing ATMS – we can't wait to see you back for more exciting products! 🎉
