Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.29

4.3 Rating 1,923 Reviews

81 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,923 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered product three weeks ago and it hasnt shipped yet”

Helpful Report

Posted 7 months ago

Oh no! Really sorry to hear that your order has run into some type of courier delay. Our customer care team will be reaching out via email to ensure this package has been received safe and sound by now 😊

Posted 4 months ago

“ATMS has a large selection of fun things to choose from. I'm very happy with my new toys. I will most definitely be shopping here in the future to fulfill any of my naughty desires. Thanks ATMS.”

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Posted 7 months ago

Thank you, Luke! Your support and kind words mean the world to all of us at Adulttoymegastore. Looking forward to seeing you again in the future 🌏

Posted 4 months ago

“Very good service”

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Posted 7 months ago

Thanks so much for this kind review - we hope that you're enjoying your new goodies!

Posted 4 months ago

“Packed amazingly, delivered safely”

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Posted 7 months ago

All things we want to hear! Thanks for sharing your experience when shopping with Adulttoymegastore 💞

Posted 4 months ago

“It hasn’t arrived yet, tracking number isn’t working either”

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Posted 7 months ago

Hiya, thanks so much for submitting this review and bringing this to our attention! We can see that this has been marked as delivered safely now, so our customer care team will be in touch shortly to ensure that you have received and are enjoying this 😊

Posted 4 months ago

“I haven't received my goods yet ... I did not realise that they would be coming through Australian customs, originating in New Zealand, or I would not have purchased from you. You should make it clear that the goods are not in Australia!”

Helpful Report

Posted 7 months ago

Hi there David, thank you so much for this feedback! It is standard practice for ecommerce businesses to use specific URLs for different domains. We do state on our About Us and Shipping Information FAQ pages that we are based in Wellington, New Zealand. All advertied shipping times are based on this location but I'll make sure your thoughts reach the necessary people and we'll see what we can do to make this clearer on site 🙂

Posted 4 months ago

“Still waiting for my delivery it's been over 2 weeks”

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Posted 7 months ago

Hi again Aimee, thank you so much for submitting your review! We appreciate you reaching out to our customer care team regarding this, and allowing us the opportunity to reach out to the couriers on behalf of you to see what the cause of this delay that impacted your package was. We can see that this has now been delivered safely, and thank you for your continued patience and understanding regarding this unprecedented courier delay 😊

Posted 4 months ago

“Brilliant store- brilliant cist- fast delivery”

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Posted 7 months ago

Thank you for your sweet words! Can't wait to see you again soon 🥰

Posted 4 months ago

“Not an Australian business despite web address. International transaction fees apply. Delivery times are unrealistic for international delivery. Took 10 days for delivery not the advertised 4. delivered by Australia post but that’s once in Australia. Deceptive company will not use again.”

Helpful Report

Posted 7 months ago

Hey Darryn, thanks for this review! Regarding our URL, it is standard practice for ecommerce businesses to use specific URLs for different domains. We do state on our About Us and Shipping Information FAQ pages that we are based in Wellington, New Zealand. All shipping times are based on this location, and as advised in our emails to you, unfortunately there was an unprecedented delay with both courier partners which resulted in your package missing the shipping time frame advertised on site which we sincerely apologise for 🙂 We hope that you are enjoying your products, and if you run into any issues with them please do not hesitate to reach out to our friendly customer care team who is more than happy to help you out!

Posted 7 months ago

“I have bought a few products from this store. They have all be of good quality, arrived quickly, and have been exactly what it was said that they would be. I really enjoy the toys that I have bought and my husband also loves the added spice to our bedroom”

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Posted 7 months ago

Wow Leisa - we can't thank you enough for this absolutely glowing review of Adulttoymegastore! We hope that you and your husband continue to enjoy your purchase for a long time, and fingers crossed that we get to see you two again 🤞

Posted 7 months ago

“Opted for the express post and my item was indeed express posted. Great website, easy to navigate. Packaged item was discreet - thanks team 🙏”

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Posted 8 months ago

Who wants to wait when you're purchasing products as fun and exciting as the ones we sell? We hope that you're enjoying yourself and your new goodies 🥳

Posted 7 months ago

“Great service, with a user friendly website, and a huge selection of whatever gets you going and more.”

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Posted 8 months ago

Thanks a million Aaron! Can't wait to see you again next time 🥰

Posted 8 months ago

“The friend I purchased this for loves it, but the remote isn’t working and she said “it’s seems to be on full send” 😂👌🏻”

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Posted 8 months ago

Hey there, thanks so much for this review! As exciting as full send sounds, we've got a funny feeling this is slightly faulty. Someone from our customer care team has replied to your email, and we're waiting to hear back from you and your friend so we can resolve this together 👀

Posted 7 months ago

“Great little product. Minimal noise with strong vibrations.”

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Posted 8 months ago

Hi there, thanks so much for letting us know how you're finding your most recent purchase! We're stoked to hear that you're a fan 🤩

Posted 8 months ago

“Great service”

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Posted 8 months ago

Thank you so much for your kind review and for your recommendation! We really appreciate you allowing us the opportunity to put things right with your last order and hope to see you again in the future 😊

Posted 8 months ago

“Quick delivery, answered query quickly.”

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Posted 8 months ago

Thank you so much for the kind review! Please don't forget that our friendly customer care team is always there if you have any further questions or concerns ☺️

Posted 8 months ago

“I do like this item Except this is 3rd one as the part that goes in the taco dies.”

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Posted 8 months ago

Oh no! That definitely doesn't sound good - someone from our friendly customer care team will be reaching out now to get this resolved with you. Please keep an eye out for any incoming emails 👀

Posted 8 months ago

“Wife loves her new toy”

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Posted 8 months ago

How exciting - thanks for updating us! We're glad to hear she's enjoying herself, and we hope you're enjoying it too ☺️

Posted 8 months ago

“Lots of choices available but once you have found what you want it is very easy to order. Then you are contacted when they are on their way and on the day of arrival.”

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Posted 8 months ago

We're so happy that you enjoyed browsing through all of our products we have on offer! The couple that you ended up grabbing look like so much fun, we hope you like them! 🥳

Posted 8 months ago

“Product was well price and was delivered undamaged and on time. No complaints. Works as advertised. Very happy with the purchase.”

Helpful Report

Posted 8 months ago

And we're very happy to hear this! Hope you are able to enjoy your product for a long time coming 🥳

Posted 8 months ago

Adulttoymegastore.com.au is rated 4.3 based on 1,923 reviews