Adulttoymegastore.com.au Reviews

Name: Adulttoymegastore.com.au
Rating: 4.29

4.3 Rating 1,971 Reviews

81 %

of reviewers recommend Adulttoymegastore.com.au

Company Reviews

Metrics

Info

4.3

Based on 1,971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800321327

Email:

info@adulttoymegastore.com.au

Adulttoymegastore.com.au 5 star review on 19th March 2023

Meg

Adulttoymegastore.com.au 5 star review on 5th August 2022

Emily

Adulttoymegastore.com.au 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The friend I purchased this for loves it, but the remote isn’t working and she said “it’s seems to be on full send” 😂👌🏻”

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Posted 1 year ago

Hey there, thanks so much for this review! As exciting as full send sounds, we've got a funny feeling this is slightly faulty. Someone from our customer care team has replied to your email, and we're waiting to hear back from you and your friend so we can resolve this together 👀

Posted 1 year ago

“Great little product. Minimal noise with strong vibrations.”

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Posted 1 year ago

Hi there, thanks so much for letting us know how you're finding your most recent purchase! We're stoked to hear that you're a fan 🤩

Posted 1 year ago

“Great service”

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Posted 1 year ago

Thank you so much for your kind review and for your recommendation! We really appreciate you allowing us the opportunity to put things right with your last order and hope to see you again in the future 😊

Posted 1 year ago

“Quick delivery, answered query quickly.”

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Posted 1 year ago

Thank you so much for the kind review! Please don't forget that our friendly customer care team is always there if you have any further questions or concerns ☺️

Posted 1 year ago

“I do like this item Except this is 3rd one as the part that goes in the taco dies.”

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Posted 1 year ago

Oh no! That definitely doesn't sound good - someone from our friendly customer care team will be reaching out now to get this resolved with you. Please keep an eye out for any incoming emails 👀

Posted 1 year ago

“Wife loves her new toy”

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Posted 1 year ago

How exciting - thanks for updating us! We're glad to hear she's enjoying herself, and we hope you're enjoying it too ☺️

Posted 1 year ago

“Lots of choices available but once you have found what you want it is very easy to order. Then you are contacted when they are on their way and on the day of arrival.”

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Posted 1 year ago

We're so happy that you enjoyed browsing through all of our products we have on offer! The couple that you ended up grabbing look like so much fun, we hope you like them! 🥳

Posted 1 year ago

“Product was well price and was delivered undamaged and on time. No complaints. Works as advertised. Very happy with the purchase.”

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Posted 1 year ago

And we're very happy to hear this! Hope you are able to enjoy your product for a long time coming 🥳

Posted 1 year ago

“Products had extended delivery time Not quality products Disappointed”

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Posted 1 year ago

Hiya Danielle, thanks for the honest review! We appreciate any and all feedback, and are really sorry to hear that you're dissatisfied with this purchase from us! Someone from our friendly customer care team is reaching out to you via email now to investigate this further for you.

Posted 1 year ago

“Really great specials, fun mystery box options. Great service.”

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Posted 1 year ago

Hey Chris, thank you so much for this glowing review and for your recent support! We hope to continue serving you in the future 🥳

Posted 1 year ago

“Fast and reliable.”

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Posted 1 year ago

Thanks Sharon, was a pleasure emailing you back and forth and we hope to see you again in the future! 💘

Posted 1 year ago

“Great company! Package arrived quickly and items were put to good use. I would highly recommend and will be ordering again”

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Posted 1 year ago

Wow, thank you so much for this glowing review and for your recommendation! We can't wait to see you again 🥰

Posted 1 year ago

“Fast shipping, was easy as”

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Posted 1 year ago

We want all shopping experiences with ATMS to be as easy as possible, and we're stoked to hear this is how it went for you! Looking forward to seeing you again 🥰

Posted 1 year ago

“Excellent value for money and fast delivery”

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Posted 1 year ago

Thank you so much for this kind review Noeleen, we hope you're enjoying yourself and your new toys! x

Posted 1 year ago

“Range of toys is good, i would love to see me attention to toy sizes. this would help pick toys to what we like and are able to use. A lot of products do not have toy width listed or are listed as circumferance rather than diameter.”

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Posted 1 year ago

Hey there, thank you so much for the honest and constructive feedback! We're always committed to bettering our customer experience, and providing easy and clear sizes on all 10,000+ products we stock is definitely a goal we are working towards! We'll make sure your thoughts reach the team directly in charge of product information - in the meantime, if you are ever unclear about sizing or are just after more information prior to making a purchase, please do not hesitate to reach out to our friendly customer care team who will find all the information you are wanting 😊

Posted 1 year ago

“Prompt service”

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Posted 1 year ago

Can't keep our customers waiting on their exciting purchases for too long, can we? 😉

Posted 1 year ago

“Worthwhile”

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Posted 1 year ago

Thanks so much for shopping with ATMS, and we hope to see you again in the future!

Posted 1 year ago

“Website was easy to use. Toy was easy to use. All good.”

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Posted 1 year ago

Hey Charlie, thank you for the feedback! We hope you're enjoying yourself with your newest goodies from Adulttoymegastore 🥰

Posted 1 year ago

“Firstly, I want to stress that I received very good customer service from Bree, who was very helpful. I cannot give a rating because I did not receive my purchase. The delivery was arranged through DHL, and I paid express, but they proved to be totally incompetent and failed to deliver my item. DHL first sent my parcel to an isolated pickup point that I could not access and then sent drivers to deliver the item 3 times to my home address, but would not leave the parcel, even though I requested that they do so, because they said their contract with ATMS required them to deliver the parcel directly to me and they could not leave the parcel at my address if I was not present. I found this completely ridiculous, because I work during the day. All I received were "sorry we missed you" notes. I have no idea what became of my order. I have complained to the GM of DHL and the Customer Service Manager, and I understand that Bree from ATMS also contacted DHL and asked them to leave the package as I had requested. I would have thought the primary function of a delivery service was to deliver the item. I ordered my purchase in plenty of time and paid express postage as it was a birthday gift. I have not had any contact from DHL, so can only assume they have returned my order to you. I am very disappointed in how this has turned out. It was an expensive exercise that has completely put me off making online purchases. DHL are appalling, a carrier pigeon could have done a better job!!”

Helpful Report

Posted 1 year ago

Thank you so much for this in depth and thorough review, we are so very sorry to hear about the experience you have had when shopping with ATMS due to the handling done by the couriers. We'll make sure that we do not rest until we have resolved this in the best way possible with you, and Bree will be reaching out to you shortly via email in attempts at getting this finally delivered. Please keep your eyes peeled for any incoming emails from our customer care team!

Posted 1 year ago

“Highly recommend AMS fast delivery & product was exactly what I ordered I will be buying again in the future”

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Posted 1 year ago

Looking forward to seeing you again 😘

Posted 1 year ago

Adulttoymegastore.com.au is rated 4.3 based on 1,971 reviews