“The product took longer to arrive than expected. However, it was wrapped very inconspicuously and the product itself is fantastic. I would definitely buy from this company again.”
Hi there, thank you so much for this review! We're really sorry to hear that transit to you took longer than expected, but we hope that it was well worth the wait! 🥰
Thanks so much for your feedback! Really sorry to hear you were dissatisfied with your mystery bag purchase, we'll make sure your thoughts and experience reach the necessary teams in charge of putting these together so hopefully we can improve on them in the future 😊
Hi there, thanks for leaving us this review so we're aware of the situation! Someone from our friendly customer care team will be touching base shortly to look into this further with you. Please keep your eyes peeled for any incoming emails 👀
Hi there, thanks so much for leaving us this review and bringing this to our attention!
We can see that this was scanned as delivered a few days after you placed your order, so someone from our friendly customer care team will be reaching out shortly to ensure you received this!
Oh no! Really sorry to hear that your order has run into some type of courier delay. Our customer care team will be reaching out via email to ensure this package has been received safe and sound by now 😊
“ATMS has a large selection of fun things to choose from.
I'm very happy with my new toys.
I will most definitely be shopping here in the future to fulfill any of my naughty desires.
Thanks ATMS.”
Hiya, thanks so much for submitting this review and bringing this to our attention! We can see that this has been marked as delivered safely now, so our customer care team will be in touch shortly to ensure that you have received and are enjoying this 😊
“I haven't received my goods yet ... I did not realise that they would be coming through Australian customs, originating in New Zealand, or I would not have purchased from you. You should make it clear that the goods are not in Australia!”
Hi there David, thank you so much for this feedback!
It is standard practice for ecommerce businesses to use specific URLs for different domains. We do state on our About Us and Shipping Information FAQ pages that we are based in Wellington, New Zealand. All advertied shipping times are based on this location but I'll make sure your thoughts reach the necessary people and we'll see what we can do to make this clearer on site 🙂
Hi again Aimee, thank you so much for submitting your review!
We appreciate you reaching out to our customer care team regarding this, and allowing us the opportunity to reach out to the couriers on behalf of you to see what the cause of this delay that impacted your package was.
We can see that this has now been delivered safely, and thank you for your continued patience and understanding regarding this unprecedented courier delay 😊
“Not an Australian business despite web address. International transaction fees apply. Delivery times are unrealistic for international delivery. Took 10 days for delivery not the advertised 4. delivered by Australia post but that’s once in Australia. Deceptive company will not use again.”
Hey Darryn, thanks for this review!
Regarding our URL, it is standard practice for ecommerce businesses to use specific URLs for different domains. We do state on our About Us and Shipping Information FAQ pages that we are based in Wellington, New Zealand. All shipping times are based on this location, and as advised in our emails to you, unfortunately there was an unprecedented delay with both courier partners which resulted in your package missing the shipping time frame advertised on site which we sincerely apologise for 🙂
We hope that you are enjoying your products, and if you run into any issues with them please do not hesitate to reach out to our friendly customer care team who is more than happy to help you out!
