Hiya, thanks so much for submitting this review and bringing this to our attention! We can see that this has been marked as delivered safely now, so our customer care team will be in touch shortly to ensure that you have received and are enjoying this 😊
“I haven't received my goods yet ... I did not realise that they would be coming through Australian customs, originating in New Zealand, or I would not have purchased from you. You should make it clear that the goods are not in Australia!”
Hi there David, thank you so much for this feedback!
It is standard practice for ecommerce businesses to use specific URLs for different domains. We do state on our About Us and Shipping Information FAQ pages that we are based in Wellington, New Zealand. All advertied shipping times are based on this location but I'll make sure your thoughts reach the necessary people and we'll see what we can do to make this clearer on site 🙂
Hi again Aimee, thank you so much for submitting your review!
We appreciate you reaching out to our customer care team regarding this, and allowing us the opportunity to reach out to the couriers on behalf of you to see what the cause of this delay that impacted your package was.
We can see that this has now been delivered safely, and thank you for your continued patience and understanding regarding this unprecedented courier delay 😊
“Not an Australian business despite web address. International transaction fees apply. Delivery times are unrealistic for international delivery. Took 10 days for delivery not the advertised 4. delivered by Australia post but that’s once in Australia. Deceptive company will not use again.”
Hey Darryn, thanks for this review!
Regarding our URL, it is standard practice for ecommerce businesses to use specific URLs for different domains. We do state on our About Us and Shipping Information FAQ pages that we are based in Wellington, New Zealand. All shipping times are based on this location, and as advised in our emails to you, unfortunately there was an unprecedented delay with both courier partners which resulted in your package missing the shipping time frame advertised on site which we sincerely apologise for 🙂
We hope that you are enjoying your products, and if you run into any issues with them please do not hesitate to reach out to our friendly customer care team who is more than happy to help you out!
“I have bought a few products from this store. They have all be of good quality, arrived quickly, and have been exactly what it was said that they would be. I really enjoy the toys that I have bought and my husband also loves the added spice to our bedroom”
Wow Leisa - we can't thank you enough for this absolutely glowing review of Adulttoymegastore! We hope that you and your husband continue to enjoy your purchase for a long time, and fingers crossed that we get to see you two again 🤞
Who wants to wait when you're purchasing products as fun and exciting as the ones we sell? We hope that you're enjoying yourself and your new goodies 🥳
Hey there, thanks so much for this review! As exciting as full send sounds, we've got a funny feeling this is slightly faulty. Someone from our customer care team has replied to your email, and we're waiting to hear back from you and your friend so we can resolve this together 👀
Thank you so much for your kind review and for your recommendation! We really appreciate you allowing us the opportunity to put things right with your last order and hope to see you again in the future 😊
Thank you so much for the kind review! Please don't forget that our friendly customer care team is always there if you have any further questions or concerns ☺️
Oh no! That definitely doesn't sound good - someone from our friendly customer care team will be reaching out now to get this resolved with you. Please keep an eye out for any incoming emails 👀
“Lots of choices available but once you have found what you want it is very easy to order. Then you are contacted when they are on their way and on the day of arrival.”
We're so happy that you enjoyed browsing through all of our products we have on offer! The couple that you ended up grabbing look like so much fun, we hope you like them! 🥳
Hiya Danielle, thanks for the honest review! We appreciate any and all feedback, and are really sorry to hear that you're dissatisfied with this purchase from us! Someone from our friendly customer care team is reaching out to you via email now to investigate this further for you.
