“Firstly, I want to stress that I received very good customer service from Bree, who was very helpful.
I cannot give a rating because I did not receive my purchase.
The delivery was arranged through DHL, and I paid express, but they proved to be totally incompetent and failed to deliver my item.
DHL first sent my parcel to an isolated pickup point that I could not access and then sent drivers to deliver the item 3 times to my home address, but would not leave the parcel, even though I requested that they do so, because they said their contract with ATMS required them to deliver the parcel directly to me and they could not leave the parcel at my address if I was not present. I found this completely ridiculous, because I work during the day. All I received were "sorry we missed you" notes.
I have no idea what became of my order.
I have complained to the GM of DHL and the Customer Service Manager, and I understand that Bree from ATMS also contacted DHL and asked them to leave the package as I had requested.
I would have thought the primary function of a delivery service was to deliver the item.
I ordered my purchase in plenty of time and paid express postage as it was a birthday gift.
I have not had any contact from DHL, so can only assume they have returned my order to you.
I am very disappointed in how this has turned out. It was an expensive exercise that has completely put me off making online purchases.
DHL are appalling, a carrier pigeon could have done a better job!!”
Thank you so much for this in depth and thorough review, we are so very sorry to hear about the experience you have had when shopping with ATMS due to the handling done by the couriers.
We'll make sure that we do not rest until we have resolved this in the best way possible with you, and Bree will be reaching out to you shortly via email in attempts at getting this finally delivered. Please keep your eyes peeled for any incoming emails from our customer care team!
“Great service and excellent customer support. I really enjoyed the opportunity to read the blog advice on a range of topics and I really like the podcast you have”
Howdy Kristy - thank you so much for this glowing review! We like to make sure we offer as much information and guidance as possible, and we're so stoked to hear you're a fan of the Electric Rodeo! 🤠
“Store has been great to use so far, good range of products and things come in discreet boxes etc.
I had a few hiccups with my orders but Bre on the help chat/enquiries email has been amazing at sorting things out for me. Amazing customer service. That alone would have me coming back as feeling like I am talking to someone who actually wants to help me is so rare in online shopping. Would recommend the store knowing that anyone I suggested it to would be looked after.”
Thank you so much for allowing us the opportunity at putting things right for you Becca, we always want our customers 100% satisfied and are more than happy to help out - no matter now big or small the issue!
Bree has nothing but kind words to say about you as well ✨
We fully understand how time stretches on when you're waiting for new and exciting toys 😩
We hope that it was worth the wait and you've enjoyed yourself!
Thank you for this stunning feedback, we always aim to hit on the key points you mentioned in your review so it's really exciting to hear this is what you experienced when shopping with us 🥰
“Product was ok, the poor communication from customer service around delivery and the delivery timeframes that are posted on the website are misleading or unclear. It says 2-4 business days, was more like 8-10. We missed an event that these items were for, due to this.
Unfortunately very unsatisfied not sure I would order from here again.
Sorry just be honest.”
Glad to hear that you experienced the amount of care our team puts in to packing each and every one of our customers orders! We hope that you are still enjoying your new goodies 🤩
Hi there, thank you kindly for your review!
We provide all our company's information and location in the About Us and Shipping Information sections:
https://adulttoymegastore.com.au/heat/ATMS-HQ/2020/04/29/australia-shipping-information/
It's super common for businesses to have multiple domains locked into the country they are wanting to service, this is to avoid any address and delivering issues that might come about and prevent the headaches that would occur if we only had the one system for global addresses 😊
Hey there, thanks for your review!
Sorry to hear this, we've checked your order and tracking details and it actually looks like this arrived within our shipping time frame of 3 - 7 days! We hope that you're enjoying your purchase despite this, we know how painful it can be when you're waiting for something exciting to arrive ☺️
