“Store has been great to use so far, good range of products and things come in discreet boxes etc.
I had a few hiccups with my orders but Bre on the help chat/enquiries email has been amazing at sorting things out for me. Amazing customer service. That alone would have me coming back as feeling like I am talking to someone who actually wants to help me is so rare in online shopping. Would recommend the store knowing that anyone I suggested it to would be looked after.”
Thank you so much for allowing us the opportunity at putting things right for you Becca, we always want our customers 100% satisfied and are more than happy to help out - no matter now big or small the issue!
Bree has nothing but kind words to say about you as well ✨
We fully understand how time stretches on when you're waiting for new and exciting toys 😩
We hope that it was worth the wait and you've enjoyed yourself!
Thank you for this stunning feedback, we always aim to hit on the key points you mentioned in your review so it's really exciting to hear this is what you experienced when shopping with us 🥰
“Product was ok, the poor communication from customer service around delivery and the delivery timeframes that are posted on the website are misleading or unclear. It says 2-4 business days, was more like 8-10. We missed an event that these items were for, due to this.
Unfortunately very unsatisfied not sure I would order from here again.
Sorry just be honest.”
Glad to hear that you experienced the amount of care our team puts in to packing each and every one of our customers orders! We hope that you are still enjoying your new goodies 🤩
Hi there, thank you kindly for your review!
We provide all our company's information and location in the About Us and Shipping Information sections:
https://adulttoymegastore.com.au/heat/ATMS-HQ/2020/04/29/australia-shipping-information/
It's super common for businesses to have multiple domains locked into the country they are wanting to service, this is to avoid any address and delivering issues that might come about and prevent the headaches that would occur if we only had the one system for global addresses 😊
Hey there, thanks for your review!
Sorry to hear this, we've checked your order and tracking details and it actually looks like this arrived within our shipping time frame of 3 - 7 days! We hope that you're enjoying your purchase despite this, we know how painful it can be when you're waiting for something exciting to arrive ☺️
Howdy, thanks so much for your honest feedback! We're glad that your package made it to you safely - there's been a little bit of reshuffling with our postage times to Australia, so we hope you try us out again 😊
Hey there, thanks a bunch for the honesty!
Our team are 100% dedicated to providing you with the best service, so we'll make sure to take this on board.
In the meantime, don't forget that we offer a price match guarantee. If you find the exact same listed for cheaper by a competitor, we'll match it 😉
