I wouldn’t even rate this company 1 star, total rip-off!! I’m left feeling distressed and bewildered as to why I was charged £70! I rang company today to ask for advice on what I needed and they arranged for an operative to call. I was in a desperate state as my 93 year old mother had come to stay the previous evening after a health emergency. As the tv is her one comfort I realised I’d have to get mine that I no longer used to view live tv sorted for her. The operative came without a mask on! ( I wasn’t feeling confident enough to challenge him on this) and so let him in. He checked my aerial in 2bedrooms and lounge and concluded I needed a new aerial as the signal was very weak. I was told the cost for 1 bedroom and the lounge was£140, which blew me away, as I couldn’t afford that!! He then took the £59 plus vat charge coming in at £70, but for what? I have been robbed! I didn’t have my wits about me as it has been a very testing period. I don’t know what to do now, but I’m writing this to perhaps save others from a similar fate! I wish I’d read at least a couple of reviews instead of acting in shear desperation!