One star for picking up the phone. That's all this company did. They cancelled 3 appointments in three days. Apparently, an engineer was not in my area - despite having booked for an engineer to be in my area. This from a company who advertise same day or next day service and emergency call outs. On the second cancellation I asked - "How will I know that this appointment will be kept?" Answer: "They will be there." Well, they weren't. They cancelled. The person I spoke to on the third cancellation obviously struggled to grasp the basic concept of days of the week. I explained I couldn't book for Wednesday and Thursday as I was at work. So, after explaining this: Aerial Force "Could an engineer come tomorrow (Wednesday)?" Me: "No, I'm at work Wednesday and Thursday." Aerial Force "What about Thursday afternoon?" Me: "Which bit of I'm at work on Thursday do you not understand?" At this point, I gave up. Three strikes and they're out. I have no TV signal, a clanging aerial that is vibrating through my whole house and a company who can't tell the time or understand basic geography. My advice - scroll past Aerial Force and seek someone more local. At least they might just be in the area at some point before the Winter equinox.