This is a very late review - sorry! Great initial customer service and booking. Chris, the engineer came out (last June!) and immediately saw the problem we had with our dish - trees were blocking line of sight! So he went away to get some equipment, was back a few hours later, up on our roof and had relocated the dish securely to the chimney stack. Satellite picture has been perfect ever since - even in the wind and rain! Chris was knowledgeable, friendly and professional, and most proficient, working quickly to get the job done. Well worth the reasonable fee. Thank you so much!