I called AerialForce at 11:34 on Tue 6th Aug 2021 and asked for help, to make my smart freesat TV work. I had just moved in, on the Friday, and the house had an aerial; sky Q dish and cables. But I didn’t have WiFi installed just yet, and I was struggling to make the TV work. I found the AerialForce company on the internet and it seemed to have good reviews, quick response time and was a good price. I was quoted £59 plus VAT. I called them, and told me an engineer will be with me before 6pm. At 6pm no one turned up. So I called again, and they said the engineer has been held up and can’t get to you today. But they can do the following morning. Their website profusely expresses “same day service”, and that they “pride themselves on their fast response time” and “getting back to you within 30minutes”. So I was right to be suspicious about those lies. To top off the very poor communication and response time. AerialForce called the next day at 7:43 and said your engineer will be with you, between 8am and 9am. At 9:20am the guy turned up(shock). They took a look at the aerial etc and portrayed an elaborate story about the cost of tuning my TV being £300. But they were going to do me a favour(oh ok) and just charge me £150(that old trick). And lastly, he charged me £180 for plugging my own sky cable to the TV and changing the head of the Sky dish(which didn’t need changing). So all he’s done, is plugged a cable in and tuned the TV. And I gave him a cup of tea and bottle of water. I wouldn’t tar everyone with the same brush. But in this instance, this person was dispicable.
1 year ago
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Aerialforce has a 4.1 average rating from 2,705 reviews
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