I'm sure this isn't necessarily true everywhere, as I'd imagine they are a franchise or similar, but the man who came to quote for some work was one of the worst tradesmen I've ever met. Arriving late, and with no agreed call beforehand as we were promised, he was curt, dismissive, interrupted repeatedly and threw together a quote in seconds off the top of his head. Not only was that quote over £400 more than the next most expensive we received, he helped himself to use of our family bathroom before I intervened and asked him to use the guest WC. They were incorrect about the type of walls we had, and therefore provided incorrect advice on the best method for mounting our TVs and I was grateful for the moment he and his friend (who was polite at least) left our house. I reported this feedback to the customer service team who have ignored it for 2 weeks, so they clear couldn't care less about their perception to customers. Perhaps this review will yield a response. Who knows, but we went with another provider anyway.