First of all, I was very impressed by the speed of response to my initial inquiry. Les than 24 hours. However there were a couple of glitches in arranging an appointment, but by the 3rd one on Monday, which the installer arrived early things were much better. He gave me an acceptable quote and installed the aerial. This took him about an hour. He cleaned up after himself, plus he took his shoes off before entering our house to connect our TV to the aerial. My wife was very impressed by this. So overall I would give your service 9 out of 10, and your installer 10 out of 10.