Victoria Pegg
Absolute waste of time contacting this company. I booked an appointment ONE WEEK in advance for a supply and fit of a new aerial. On the day of the appointment I waited in all day as I was told someone would be out between 12 and 6. At 5.55pm still hadn’t heard from anyone so I contacted them myself to be told no one would be coming as the engineer was held up on a job. Would they have ever let me know this had I not contacted them? I doubt it. Whilst on the phone a reluctantly agreed to have someone come out the next day. This time the engineer did arrive in the quoted time thankfully. When he did arrive he simply walked up my stairs, didn’t look at ANY of my Aerial points or ask where they were. I had informed him that they were all connected and ready to go in the loft they just simply needed to be attached to the aerial. He did not go in the loft to look at the cables or anything of that description. He just said it would be £350 as we needed an amplifier- I already explained we didn’t, all we needed was a cable but he still didn’t investigate. He then went outside to his van taking about 15 minutes to write down the quote. I told him that I was not willing to pay that price. The next day I had a local alternative company come out who actually went into my loft and saw the amplifier and fitted the new aerial for £105. It was so clear the engineer couldn’t be bothered to carry out the job and I think this is why he quoted us so high. Poor customer service, very expensive and not reliable. Do not use.
2 years ago
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