Terrible company. Awful customer service. They let me down 3 times! I advised them that I needed an appointment Friday before 11am as I had a funeral to go to. Engineer called me at 10.15 saying he would be an hour so we had to cancel. I called them and booked an appointment for the Saturday (the next day). They said I would be the 1st appointment around 8am. I called them at 9am as no one had turned up and they had no record of my appointment. I complained and they said they would send someone at 5pm. Called them at 4pm to check the 5pm appointment was still OK. It wasn't! Apparently the engineer was stuck on a job, but didn't bother to call me to advise me. Awful service and I do not recommend them at all. I changed other appointments to wait in for them, disgusting service.