Having waited in all Saturday for an appointment (told the only option was all day until 6pm) I was called at 5.30 to say the engineer couldn't fit me in and did I want to rearrange for Monday! Obviously I will be at work on Monday. Even if re-booking for next Sat, the best they can offer is 8-1 pm but I suspect that's no more definite than yesterday. Called someone else (Sat evening) who has been this morning (Sunday) on time, as promised and has done the work. Obviously this company overbooks and therefore cannot be relied on. I would NOT recommend them. (Also, when simply asking about prices and options I suddenly discovered the 'bot' had booked me an appointment without me agreeing - without clarifying a day, a price nor a time! I had to ring up the help desk to sort this out and find out the details separately. Very unprofessional)