We arranged an appointment in Bristol for my 83 year old mother-in-law to install her new television and aerial this Tuesday. She waited in all day but Aerialforce did not arrive, only calling at 5pm to let us know that they wouldn't be coming. We rearranged for Thursday, and Aerialforce promised they would arrive by 1pm. They did not. When called they said they had been delayed but promised to come later in the afternoon. At 4.45pm they rang to say that yet again they would not be coming. This is terrible customer service, especially considering that Aerialforce were dealing with a vulnerable elderly woman. Do NOT use this service. Unreliable and disrespectful of their potential customers.