Engineer was nice, helpful and informative but too quick when helping my elderly parents. He did leave instructions for my mother to access Sky but I would have been happier if he had actually done this with her so she understood. They were charged for a call out fee but I was unhappy with this as I felt the job hadn't been completed. I spoke to the engineer over the phone to ask exactly what instructions he had left and my mother and I went through them over the phone. I couldn't be with them personally due to the fact I can't drive at the moment. My mother managed the instructions and is happy she can access what she needs to now. Happy with call out charge amount and the company were quite prompt about arranging appt ASAP which was helpful.