UPDATE - I was on hold for FOUR HOURS and then they hung up on me. I live on the East coast, so not even 3pm out there when they cut the call. Absolutely the worst customer service ever. Bought an upper on 1/3/25 and on 3/3/25 the order is still processing. Their online chat drops you as soon as you get close and calling is useless. I am currently on hold for THREE HOURS trying to inquire when my order will ship. They had no problem taking my money but it has been crickets ever since. Do yourself a favor and go elsewhere for parts.