“Impossible to get in touch with. Order items 6 months ago, have not received them and cannot figure out a way to talk to any of them. Horrible customer service. Stay away.”
“Awesome customer service. Fully backed warranty. Submitted pics and they’re shipping it the same day. I had a few other questions and Minh Tran answered them all. We had 5 back and forth emails and he was very patient and solved all my other concerns. Emailed customer service Saturday and they answered Monday. All 5 emails were back and forth on Monday and solved. Thank you very much Minh Tran. Was a pleasure.”
“I’ve ordered plenty of stuff from them before and they used to make very high quality parts however they have fallen off recently. Expect to wait 3-4 months for your order and if you want to talk to customer service expect to wait 2-3 hours to talk to someone. Main reason I order from companies “like” this is for the quality parts and customer service to back it up for warranty however good luck trying to reach them. At this point I’m willing to pay a higher premium for parts that don’t take forever to fulfill and anodizing actually matches (don’t believe their excuses, there’s plenty of companies that don’t outsource their work). What makes a company is people that stand behind their product but you won’t find that here.”
“I placed an order for an upper, bolt group, charging handle and lower. When I placed the order, all items were listed as ‘in stock’. I did receive the upper and bolt. However, I have not received the lower or charging handle. I have made numerous attempts to contact Aero precision regarding the status of the remainder of my order. I have placed many phone calls with a total of many hours on hold without any answer of my call. I realize inventory changes. But this has been for months now. I am disappointed with the lack of communication from Aero Precision. I WILL NOT order from Aero Precision again.”
“Well made product, extremely fast shipping, and customer service is on point. They answer quickly and will help with all your needs fast. Will recommend this to a friend especially my buddy jaysea he couldn’t be happier with y’all’s products and how fast yall answered his questions. He will be shopping with yall a lot more”
“They do not respond to warranty claims, do not returns emails, on chat and put into a que that is never answered. As far as I can tell they are close to being a scam from what I have read from others along with my personal experience.”
“Terrible customer service! First they tell you they have expedited shipping but then tell you that you are not going to get your product in any efficient time frame. So then you try to cancel. Oye! Good luck with that! Emails went without a response and no one picks up the phone. Joining the chat is good idea but plan to wait "on hold" for up to 3.5 hours, get booted from the chat at least once only to rejoin back at queue position 7, and continue to wait to have someone answer your question. Good grief!”
“Waiting for two days for anyone to answer their phone. Never received my order or shipping/tracking number. The worse of the worse. DO NOT ORDER ANYTHING FROM THEM. BUYER BEWARE.”
“UPDATE - I was on hold for FOUR HOURS and then they hung up on me. I live on the East coast, so not even 3pm out there when they cut the call. Absolutely the worst customer service ever. Bought an upper on 1/3/25 and on 3/3/25 the order is still processing. Their online chat drops you as soon as you get close and calling is useless. I am currently on hold for THREE HOURS trying to inquire when my order will ship. They had no problem taking my money but it has been crickets ever since. Do yourself a favor and go elsewhere for parts.”
“Ordered a stag over run barrel about the end of January, received an order confirmation rite away, ordered the cheapest shipping option, got a shipping notification Monday, fedex delivered it today, Thursday.
I really can't complain, I was really nervous about ordering after seeing all the Terrible Reviews, but I got my order, and I think, in an acceptable time frame so I would order from them again, this was my first order with them.”
“One of the worst customer care places. EVER. Ordered a rifle. Three months since order was placed and charged to the credit card and still no rifle. Call and try online chat on a regular basis and can’t get ahold of anyone. This will be the last I order from them. Beware.”
“This company has NONEXISTENT customer service. Have been waiting almost 3 months for the rest of my order. For some reason they have only shipped one item at a time and are impossible to contact. I have never had this bad of an experience anywhere in my life. Please do not support this company. You will waste your time and money.”
“Horrible customer service i would give no stars if possible. Ordered a small part 2 weeks ago amd only receiving the confirmation. Cannot get ahold of anyone. Wisj they would just give me my money back and I will go elsewhere.”
“I’m not sure where to start. I agree will all the post I have read, they have the poorest customer service I have ever encountered, I’m not sure they actually have a customer service division. I have called, chatted,etc over the past 3 months and still have not spoken to anyone nor have they reached out to me. At this point I truly believe I have lost my money. Any suggestions on what is the best way to contact the company?
Thanks”
“This company has to be the absolute worst company There is when it comes to customer service I ordered stock parts that was to shipped in 5 to 7 days. It’s been over two months.
I’m a disable veteran on a fixed income. They were more than happy to take my money and not send me my order. Zero customer service no way to get a hold of anybody there buyer beware do your business somewhere else.”
“Ordered and was immediately charged through my bank. 1 part was shipped 6 weeks later, the other part has not shipped in 2 months. Repeated calls, chat messages, and emails. NONE were answered. Hung up on repeatedly on calls and chats. Longest hold before being hung up on was 2 HOURS!!!!
DO NOT BUY FROM AERO PRECISION. ZERO customer service. No invoice or email contact.
Quality of parts doesn't matter if the company refuses to acknowledge customers!!!!”
“Aero has some of the worst processing times I have ever seen in a company, they give Optics Planet a run for their money. They also have a horrible problem of marking stuff as "in stock" when they are actually taking backorders. Just to show an example I attached my original order AS A DEALER, after inquiring why it was taking a bit long I was told it should ship in December, well here we are almost mid February and still waiting. Even asked to cancel the order and radio silence.”
“Placed an order on November 29, 2024. I’ve never received my order. Tried to contact Company over a dozen times. No response. Been on the phone for over three hours. No one picks up . Poor customer service a matter of fact, no customer service.”
“If i could give zero stars i would. I placed an order for 2 items on 1/6/2025. Called multiple times and emailed trying to figure out if i would ever recieve my order. 2 days ago i got a shipping confirmation and recieved a package from aero 2/4/2025. I recieved a completely incorrect order that i have zero need for. I called 7 times and waited on hold for an hour each time. No responses via email. This company is awful. They should be ashamed. I will be disputing the charge on my credit card with the bank.”
“No customer support. 3-5 business days shouldn't actually be code for "whenever". No updates, nothing. I canceled my order via my credit card company. Still no response from Aero Precision. Even asking something like, " what's up"? Still getting text on the for the latest BLEM Blowout sales. What a strange business model.”
