“Ordered an instock item in 11/24. The charged my card but have never shipped the item. 15 attempts made to contact them and never once have I actually had a response or someone answer at customer service. I finally recieved the trigger today but no idea if the other items will ever show. Today is 1/16/25. They are probably going to file chap 11 and have made one last money grab with the sale incentives last year.”
“I have ordered from Aero Precision before and I have been very happy with their products. However, on 4 Jan I ordered a charging handle and I never received an order confirmation but my credit card was charged. I tried calling on 16 Jan and hung up after being on hold for 3 and 1/2 hours (had them on speaker while I worked). I tried the chat but I was #151 and the numbers were moving slowly. I submitted a return item request maybe that will get their attention.”
“No one to talk to. Eternal hold times. Cant do the online chat cause u get kicked out of the que b4 you ever get anyone. I ordered Nov27th and its Jan 16th and they still havent shipped the lower. I actually reached someone after 90 mnts on hold back when i was ordering about their discount code. The person was completely indifferent and unhelpful. I should have relized then they were garbage and went a different way then. They are trash. Cant say how the product is cause i cant get it”
“What an absolute sh!t company! Don’t waste your time ordering cause they don’t care to fulfill orders. Pretty much a scam it’s been over 45 days and still no update on shipping. They should be put out of business”
“Aero Precision was quick to take my money, but months later, I still have not received the product I was promised. After waiting nearly five hours to speak with someone via their "Live Chat" today I was kicked out of their online system for the fourth time! I have spent many hours over many days waiting to speak with someone at Aero Precision via telephone and online to no avail.”
“Ordered a lower, didn't hear anything for 2 weeks. Sent an email to cancel the order. Never heard back. They shipped it three weeks later after I already ordered another from PSA. Now I have two lowers. Never order from Aero again.”
“Absolutely no customer service its been over a month and cant get any info on two orders I made cant get a response from phone email or chat I have never dealt with a company like this before you would think there reputation would matter they have time every day to blast out a sales pitch but no time for there customers they only care about the mighty dollar”
“I placed an order on December 25th on a in stock item and still waiting. Phones don't get answered, emails are the same. I personally wouldn't bother with anything Aero precision. I guess I should have read the reviews before ordering.”
“I gave them two stars only because I have two Aero rifles that look great and run flawlessly. Those rifles took months to arrive and Aero blamed the delay on the state laws changing. My recent order “in stock products” has taken five weeks to start arriving and the upper receiver is still in processing. Next time I’ll pay more if needed to purchase from a company that doesn’t drag their feet or mislead me by saying items are in stock when they’re not.”
“I work in the firearms industry. Their shipping times and customer service response times are horrific. Orders for "in stock" items take a month to ship. When you do get ahold of them they will tell you an "in stock" item is at anodizing or cerakote. If it isn't a finished good, it isn't in stock. They advertise Stag items as "contract overrun"...they own Stag. Some would call that deceptive business practice.
Love the product, but the business side has gotten worse and worse.”
“While I actually like aero for the most part, I will never order from them again. Status has not changed on my order for almost a month and good luck getting ahold of them I tried the online chat and say I. The que 3 times for over 30 mi utes just for them to disconnect me and send me an email saying I missed the chat after, I emailed and never received a response, and never got ahold of anyone through phone either. I am starting to see there is a reason they don’t have the ability to cancel your order from your order. There are plenty of other brands that are as good if not better that know customer care and I will give my money to them.”
“Never buy anything from here. They will take your money and you will never see the item. It has been months and my order has still not processed. You can never get a hold of customer service to get a status. I spent over $1000 and have no product. Terrible company!”
“DO NOT do business with this company. I've had two orders in for a month. Credit card was hit immediately, and nothing has been shipped. The company does not respond to email, I stayed on hold for 1.5 hours before I was hung up on, I was in line on chat for 2 hours before I was disconnected. IMO, the company is now a scam and using their previous reputation to steal.”
“They have their deals posted but don’t mention that it’ll take a month to even get a response which I haven’t even gotten or have been able to get anybody on the phone. I’ll definitely never order from them again.”
“This company is commiting fraud. I spoke with my attorney about this transaction
ORDER # 111280547
By the looks of this a class action lawsuit is totally warranted and needs to happen.
They took my money for an in stock item that stated will ship in 5 days. That was over a month ago. Can’t get them on the phone for a refund.
I am currently discussing with my attorney for a lawsuit. Only thing people like this understand.”
“Wow I thought I was alone but looks like everyone has the same problem. Even if the quality is good, I don’t like being in the dark about my order and not have anyone respond to my inquiries. I mean I could have ordered it from some other company and paid more but at least I would have it by now. I’ve been waiting for over a month for my order. I ordered a barrel that they emailed me about. I assumed it was in stock because they emailed me but I find out they make to order. Wtf it’s a barrel ! Make it and stock or don’t send the email as if you have it !!! I think I’m gonna cancel it, I could prolly learn how to make one myself faster then they will send it.”
“trash customer support/service. got an order number confirmation email and that's about it, 5 days later and no tracking info, submitted 2 help requests and have yet to get a response. tried to call and talk to someone like I prefer and all I finally got was a voicemail saying sorry no one is here. not sure why they have such terrible sources from customers to receive help with their orders. I've had a better time getting support from a scam sight. I then broke down and sat in the que for the online chat support, waited over and hour then got kicked out when I left my computer for a few minutes to go to the bathroom. I'm just appalled at how bad of an experience I'm receiving with this company. hopefully I get my product and I'll never use them again and I'll preach to anyone who will listen NOT TO USE THIS COMPANY.”
