“Aero took my money immediately for items that according to them were in stock at the time. There web sight said shipping would take 3-5 days. It's been over month. They are impossible to contact by phone, email or the chat function on the web site. I believe I have been scammed. I am going to dispute the charges.”
“Made an order on the 26th of December and it's still "processing". I've been trying to get ahold of them for 2 weeks un successfully. I was in the queue for three hours in the chat, when I got to number one it said no one is on line. Their customer service is the worst I've ever seen”
“If I could have given them a zero star rating, I would have they take your money and then don’t ship for weeks or months later, even though they say items are in stock
Do yourself a favor and do a little research. You cannot call them if you have questions for customer support, customer support is nonexisting. you cannot call and talk to anybody or cancel your order if you wanted to like I’ve been trying for weeks now.”
“Ordered an instock item in 11/24. The charged my card but have never shipped the item. 15 attempts made to contact them and never once have I actually had a response or someone answer at customer service. I finally recieved the trigger today but no idea if the other items will ever show. Today is 1/16/25. They are probably going to file chap 11 and have made one last money grab with the sale incentives last year.”
“I have ordered from Aero Precision before and I have been very happy with their products. However, on 4 Jan I ordered a charging handle and I never received an order confirmation but my credit card was charged. I tried calling on 16 Jan and hung up after being on hold for 3 and 1/2 hours (had them on speaker while I worked). I tried the chat but I was #151 and the numbers were moving slowly. I submitted a return item request maybe that will get their attention.”
“No one to talk to. Eternal hold times. Cant do the online chat cause u get kicked out of the que b4 you ever get anyone. I ordered Nov27th and its Jan 16th and they still havent shipped the lower. I actually reached someone after 90 mnts on hold back when i was ordering about their discount code. The person was completely indifferent and unhelpful. I should have relized then they were garbage and went a different way then. They are trash. Cant say how the product is cause i cant get it”
“What an absolute sh!t company! Don’t waste your time ordering cause they don’t care to fulfill orders. Pretty much a scam it’s been over 45 days and still no update on shipping. They should be put out of business”
“Aero Precision was quick to take my money, but months later, I still have not received the product I was promised. After waiting nearly five hours to speak with someone via their "Live Chat" today I was kicked out of their online system for the fourth time! I have spent many hours over many days waiting to speak with someone at Aero Precision via telephone and online to no avail.”
“Ordered a lower, didn't hear anything for 2 weeks. Sent an email to cancel the order. Never heard back. They shipped it three weeks later after I already ordered another from PSA. Now I have two lowers. Never order from Aero again.”
“Absolutely no customer service its been over a month and cant get any info on two orders I made cant get a response from phone email or chat I have never dealt with a company like this before you would think there reputation would matter they have time every day to blast out a sales pitch but no time for there customers they only care about the mighty dollar”
“I placed an order on December 25th on a in stock item and still waiting. Phones don't get answered, emails are the same. I personally wouldn't bother with anything Aero precision. I guess I should have read the reviews before ordering.”
“I gave them two stars only because I have two Aero rifles that look great and run flawlessly. Those rifles took months to arrive and Aero blamed the delay on the state laws changing. My recent order “in stock products” has taken five weeks to start arriving and the upper receiver is still in processing. Next time I’ll pay more if needed to purchase from a company that doesn’t drag their feet or mislead me by saying items are in stock when they’re not.”
“I work in the firearms industry. Their shipping times and customer service response times are horrific. Orders for "in stock" items take a month to ship. When you do get ahold of them they will tell you an "in stock" item is at anodizing or cerakote. If it isn't a finished good, it isn't in stock. They advertise Stag items as "contract overrun"...they own Stag. Some would call that deceptive business practice.
Love the product, but the business side has gotten worse and worse.”
“While I actually like aero for the most part, I will never order from them again. Status has not changed on my order for almost a month and good luck getting ahold of them I tried the online chat and say I. The que 3 times for over 30 mi utes just for them to disconnect me and send me an email saying I missed the chat after, I emailed and never received a response, and never got ahold of anyone through phone either. I am starting to see there is a reason they don’t have the ability to cancel your order from your order. There are plenty of other brands that are as good if not better that know customer care and I will give my money to them.”
“Never buy anything from here. They will take your money and you will never see the item. It has been months and my order has still not processed. You can never get a hold of customer service to get a status. I spent over $1000 and have no product. Terrible company!”
“DO NOT do business with this company. I've had two orders in for a month. Credit card was hit immediately, and nothing has been shipped. The company does not respond to email, I stayed on hold for 1.5 hours before I was hung up on, I was in line on chat for 2 hours before I was disconnected. IMO, the company is now a scam and using their previous reputation to steal.”
“They have their deals posted but don’t mention that it’ll take a month to even get a response which I haven’t even gotten or have been able to get anybody on the phone. I’ll definitely never order from them again.”
