“Done with this horrendous joke of a company, I build a lot and the only time I have problems is when I use aero precision. Bought a complete upper and the handgaurd was defective right from the box. They agreed to send a new handgaurd...been over a month and nothing. Not the 1st product I've had that was junk just the 1st I complained about. IMPOSSIBLE to get anyone on the phone. Reported them to the BBB. Never again will they get any of my money.”
“Was charged for hand guard, but never received an order confirmation and did not receive handguard. Multiple attempts to get help has failed. They are non responsive to help.”
“Do not buy from them I don’t think anyone works for aero. I ordered a part in December waiting patiently for it to come. Fast forward to January and it was radio silence. I tried calling there customer service number but it ether put me on hold for 2 hours then hung up. Then I tried the live chat and Sat in that for 3 hours. I kept getting pulled back in the queue I was the next person then it kicked me to the 20th person in line. Finally I got a hold of some one and told them to cancel my order because it’s been over a month and they still don’t know when it will be shipped. They told me I would get my no back in 2 to 5 business days. I talked to them on January 4 it is now February 3rd and still have not received my money back. I will never buy from this company again.”
“I made an order on 01/05/25. Still haven't received the item and I'm getting no response to my email requests. I'm about to dispute my credit card charge. I'll never order from them again.”
“I ordered a lower, upper and mlock handguard on Thanksgiving. Received the upper right away, but never got a receipt and after 8 emails and multiple phone calls that no one ever answered I disputed the charges with my CC. Because I never heard from them, I replaced the lower and the Mlock handguard through other sources. The day after I completed my gun build, I get an email (8 weeks after I ordered it) that the lower had shipped. Still NO handguard and now have a lower I don't need. Aero Precision is pathetic. If you order from them, pray you don't have any issues because you will not be able to resolve them.”
“I have had two orders in since the first week of December 2024. It's now the 30th of January and I am still waiting. I received their email explaining that they had been inundated with orders over Christmas far in excess of what they expected and they have added a second shift. I'm not in a huge hurry for the parts I have on order, but since they charged my credit card at the beginning of December, I would really like to get a status update other than "Processing". They items I am waiting for have been showing in-stock for weeks now, but no luck on my back-order. The most frustrating thing might be their customer service. A phone call to that department will get you a pretty curt voice memo telling you that nobody is there to take your call, and then the system hangs up on you. Not ideal, Aero. Please figure it out and reply to the messages that are generated using you "Submit a Request" form. The voicemail mentions live chat but I guess it was taken down to protect the unlucky souls that were trying to respond to so many unhappy customers. This is how a company with solid products alienates a market flooded with other quality guns/parts.”
“Finally got someone on the phone after 4hours literally on hold was about to hang up had my phone on the charger so it didnt die and got an update on my orders from the poor girl that has to deal with there lack of customer service she told me they were trying to get some more personal hired and had a bunch of other issues going on there I really didn’t expect to get anyone on the phone they told me in the next month for one order and a couple weeks for the other I really hope thats the case I always had high respect for aero but its a shame to see what has happened to this company so if you have 4 hours to wait on hold wich i didnt but wanted some kind of timeline hopefully you can get some kind of answer on your orders”
“I have been waiting for a FFL item to ship since December 19 and trying to get in contact with them is impossible. Chat will boot you off after waiting an hour just to go back in and you lose 50 spots. Calling is just as bad. Close to canceling my order”
“Quick to take money and push promotions down your throat. But good luck ever getting ahold of anyone. This business probably needs to get dismantled soon.”
“Zero support after you purchase, I have called 8 times today and it says nobody is here to take your call, call back later. I put in a request online to be contacted hours ago with no response and it tells you they have a live chat which they do not. Do yourself a favor and purchase From another company there are plenty to choose from. They charged my card immediately and still have not processed or shipped my order.”
“I have placed an order for “In stock” items. One of my items in my order shipped over a month later. (5-8 business days my ass) I have been on their chat numerous times only to be disconnected when it was getting close to my turn. I just want what I paid for it’s that simple. Once they did get on their chat and was told it will ship by mid January. Well if you look at the calendar, it’s the end of January and can’t get a hold of anyone now. I am not sure how this company stays in business. The customer service is the wordy I have ever had to deal with in my life. I think they have 1 person working from home and that’s it. I will never buy again from this company. If I can’t get an answer I will dispute the charges and go elsewhere for my needs. Truly a 0 star experience!!!”
“This company is terrible, I ordered two in stock items they immediately took my money out of my account and never sent a confirmation email or order number. The website said 5-7 business days for the order to process and ship but after almost 3 weeks I never got an email. So I tried calling them multiple times and each time I got hung up on or told no one was there because they were closed but it was during their business hours. The voice automated machine said to try their online chat because it’s faster, after trying that a few times I got disconnected by them each time after waiting an hour in the queue just to be disconnected when it was almost my time to get connected to someone. Never responded to any of my emails either. I was never able to get a hold of them and thought they took my money and saw this wasn’t the first time this has happened and a lot of customers report the same issues and don’t receive their items for months or at all. I finally received my items. I will never but from this company and will never recommend them to anyone. There’s other companies with just as good products or better for the same price and I should’ve bought from them.”
“ORDER PLACED ON "IN STOCK ITEMS" CREDIT CARD CHARGE POSTED NEXT DAY. 10 BUSINESS DAYS LATER, STILL NOTHING. CALLED, WAS ON HOLD FOR 1 HOUR AND 10 MINUTES ONLY TO BE TOLD THAT THE ITEM WAS BEING ASSEMBLED (LISTED AS IN STOCK) AND SOME OF THE PARTS HAD TO BE SENT OUT TO BE ANODIZED (IT SAID IN STOCK) AND THAT MY ORDER WOULD PROBABLY BE ANOTHER 3-4 WEEKS BEFORE BEING SHIPPED. FIRST AND LAST ORDER I WILL EVER MAKE WITH THIS COMPANY”
“I wish I could say something different than the other hundred people on here but I can't. So disappointed in the service given by this company. I have been on hold for a combined 8.5 hours over 3 days, not to mention the 6 weeks of waiting on my in-stock order. There is no reponse. I am disputing this charge with my bank and let them handle it. I will never order from AeroPrecision again.”
“Aero took my money immediately for items that according to them were in stock at the time. There web sight said shipping would take 3-5 days. It's been over month. They are impossible to contact by phone, email or the chat function on the web site. I believe I have been scammed. I am going to dispute the charges.”
“Made an order on the 26th of December and it's still "processing". I've been trying to get ahold of them for 2 weeks un successfully. I was in the queue for three hours in the chat, when I got to number one it said no one is on line. Their customer service is the worst I've ever seen”
“If I could have given them a zero star rating, I would have they take your money and then don’t ship for weeks or months later, even though they say items are in stock
Do yourself a favor and do a little research. You cannot call them if you have questions for customer support, customer support is nonexisting. you cannot call and talk to anybody or cancel your order if you wanted to like I’ve been trying for weeks now.”
