“Zero customer service. Took my money. Never received order confirmation. Have not received a call back. Hours spent on hold. Has been a month and still nothing. This will be the last time I will spend a penny here and will be sure to spread the word of this travesty of once a respectable company.”
“Review of Aero Precision: A Customer Service Nightmare
I can confidently say that Aero Precision has the absolute worst customer service I have ever experienced. If you’re considering doing business with them, save yourself the frustration and look elsewhere because they clearly have no interest in serving their customers or even staying in business.
Emails? Ignored.
You can send email after email, detailing your issue or simply asking a question, and you’ll get nothing. Not even an automated response to acknowledge your message. It’s like shouting into a black hole.
Phone Calls? Don’t Bother.
Calling Aero Precision is an exercise in futility. You’ll either be left on hold indefinitely, greeted by endless ringing, or sent straight to voicemail. Spoiler alert: They never return calls.
Live Chat? More Like Dead Chat.
Their “live chat” feature might as well be a decorative button on their website. Don’t waste your time thinking you’ll get any form of real-time support—or any support at all.
It’s painfully obvious that Aero Precision has completely given up on customer service, and by extension, their customers. If their goal is to alienate their entire customer base and close their doors for good, they’re doing a stellar job. I wouldn’t trust them to handle a paperclip order, let alone anything more important.
Save your money and your sanity. Go with a company that actually values its customers. Aero Precision clearly doesn’t. If they’re not out of business already, they will be soon with this level of neglect.”
“Getting a hold of customer service in impossible. Was on the phone over 1.5 hours just for their line to go out. You try to call back and all of a sudden no one is available and to call back later. Their on line chat is a joke also. Over 4 times i have been disconnected from their chat just before I was in the 10 next in line to be answered. You send e-mails never a response. I just want an update on my order because I assume they are way behind on their 3 to 7 business days for shipping...”
“Ordered upper 2 weeks ago, no confirmation email or anything. No problem charging my card but sure can’t get ahold of them. 3 emails and 4 phone calls… crickets…”
“I wish I could leave zero stars. This company is TRASH!!! Only shipped 1/3 of the items I ordered and refuse to talk with me. Emails, Chat, Phone calls for days and nothing. How are they still in business. I encourage everyone with an order to contact your credit card company and dispute the charge. This company is a Joke. They will not send your products. SCAM SCAM”
“Ordered before Halloween, Its December, they’ll take your money real quick but not deliver your products, do not answers phones, they says they value your customers but they dont have any common curtesy to call you.”
“A consumer lawsuit, occurs when a customer or group of customers believe that a business has violated their rights, often through deceptive practices, faulty products, or unfulfilled promises. These can be individual suits or class-action suits, where multiple customers with similar complaints band together to sue a company. There is enough reviews and collective stories about Aero in the last year to kick something like this off. They will continue to operate this way until something is done about it. Anyone interested in pursuit ?”
“I've been in the gun business for 30 years and have never dealt with a company with as bad of customer service. I've been trying to get a hold of them for 3 days. But they had no problem charging my bank account and not send me any of my order information. I will never deal with them again, and will never refer any of my customers to deal with them!!!!!!!!!!”
“This company is Dog Sh*t to work with. The customer service is a joke. Your card will get charged, and there will be no item to show for it until 3 months later, with no updates, and when you do want to talk to their brainless employees it will take 2 hours over an online chat.”
“I literally had an order take over 3 months to deliver. They make mediocre parts that get the job done but horribly ran company. I would buy elsewhere!”
“I will never buy anything from this company again. Never got my full shipment and can't get ahold of them to save my life. Was on hold for over 30 min twice trying to see where the rest of my shipment was. Put in 2 requests for an email back and still never got an answer. So if I were anyone looking for parts or full rifles check out a different website. Screw this company”
“After nearly 2 months, my order finally shipped with zero communication from Aero. I constantly was emailing and calling to find out the status of my order and was unable to get into contact with a single Aero Precision employee. Take your money elsewhere.”
“Ordered non FFL part 4 weeks ago, billed me, yet no confirm, have called, chatted,emailed dozens of times and have yet to be able to speak to someone...there is NO, ZERO customer service.....it almost appears it is closed as no one will respond in anyway, except computer generated junk replies”
“Have not received my item. It has been over a month and nothing. They have begun to ignore my emails and definitely don’t answer the phone. What is even going on over there? I want my order!”
