“They make great equipment but I don’t recommend purchasing from them directly. Customer service? What customer service? I don’t think they’re familiar with the concept. When you sell contraptions that exceed 50K PSI pressures, you want a manufacturer that’s willing to communicate. The ticket system is a cruel joke, and when you call to enquire why your parts haven’t shipped after a month (their site very clearly said orders ship in 3-5 days), they act annoyed. I was going to build a Solus next but they won’t see a lot of $ from me anytime soon.”
“Customer service at this company is some of the worst I've ever dealt with! Called 5 times over the past month and every single time I get "all of our client specialists are busy right now, please try your call again later".) Absolute joke of a company! I love their products and have several rifles from them however they were all purchased from 3rd party companies. Don't order from them or you will regret it!”
“I love aero precision’s products but dealing with their customer service is horrendous and they took a month to ship a hand guard and now my delivery date keeps changing. I do not recommend buying from their site. Try to buy their product locally or on a different reputable website.”
“Precision went above and beyond on a warranty fix. The cerakote on my lower inhibited the mag catch from catching mags. I sent it back and the communication was amazing. Top knotch actually. They even touched up the lower where i accidently damaged it and threw on a mag catch for free.
Do yourself a favor and give them a chance. The product is amazing and the communication was spot on.”
“I have yet to test fire their completed product. I have built an AR15 in 300 blk and their EPC 9. Alot of misinformation on their site regarding the EPC- 9 and its non-modularity.
Customer service and follow up is horrendous.”
“Superior manufacturing and quality. I am a repeat customer. Great service and great pricing. If you are going to build I highly recommend their kits.”
“Aero Precision has quality products at very competitive prices. Made my first AR-15 with an Aero upper, and will be making other builds with their products.”
