June 6th update -- I finally received a response from these thieves that my refund had been processed, however they extracted a 20% re-stocking fee, so that plus the expense of sending the product back, cost me as much as I paid for the cheap merchandise they sent (pair of shoes). AGAIN, STAY AWAY FROM THIS COMPANY -- THEY ARE A SCAM WHO SELLS REDICULOUSLY SHABBY MERCHANDISE WHICH THEY DON'T SHIP FOR WEEKS AFTER CHARGING YOUR CREDIT CARD, THEN CONTINUE TO STALL WITH REFUNDING YOUR MONEY. THEN THEY EXTRACT A 20% RESTOCKING FEE. THEY ARE THIEVES AND CROOKS!!!!! These people are thieves!!!!! I ordered a pair of shoes, and my credit card was immediately charged, which is normal. The shoes took over a month to deliver (from China). They were too small, so I emailed to get the return procedure. They responded with a mail address to return the shoes, which I did at a cost of an additional $16. I mailed the shoes back on April 15th. Today is June 3rd, and I have yet to receive my refund. I continue to email them asking when credit will be issued, but get only explanations about how their procedure works, but no answer as to when I will receive the credit. Caution -- they are thieves and crooks!!! They will continue to delay and avoid giving answers on credit. I believe they think I will just give up and forget trying to get my money back. I reported them to the BBB, but don't think it will matter. They have stolen my money!!! Do not buy anything from this sham of a company!!!!